***LCPC/LCSW required***
SUMMARY
Provides leadership and manages the day-to-day operations for the Outpatient Substance Use Treatment program. Responsible for providing clinical and administrative supervision to program staff in their day-to-day processes and job responsibilities. Responsible for managing access to and total capacity for delivering Substance Use treatment programming within the guidelines of SUPR Rule 2060, specifically Outpatient and Intensive Outpatient Substance Use treatment services. This position will be the key leader in enhancing and expanding current programming to match the needs of program clients and the communities Pillars Community Health serves.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and training staff; planning, assigning, and directing work; evaluating performance, providing coaching and development (inclusive of providing clinical support, clinical, and administrative supervision for direct service work) to enhance professional development and ensure quality services, addressing concerns and resolving problems, and managing employee timecards.
- Coordinates team coverage and ensures all outpatient groups are covered and addresses other issues as they arise. May provide coverage in absence of staff to ensure continuation of services.
- Works with Outpatient Behavioral Health leadership team to develop opportunities to integrate care based on clinical best practice and evaluation of client needs.
- Monitors and evaluates program performance and works with Line of Service leadership to enhance and adapt programming based on best practices and community need. Recommends changes in modality and treatment protocols based on the most current research.
- Develops and maintains a referral network for support, outreach, and engagement activities specific to program services
- Monitors all aspects of treatment delivery, including general SUPR guidelines and specific program requirements. Ensures overall compliance with funder and contract requirements regarding targeted client numbers, client hours, and adherence to program standards, etc.
- Monitors quality and compliance within electronic health record, with funding sources and administrative tasks
- Monitors staff productivity and accuracy based on individual and group service hours and utilization review.
- Ensures completion of all organizational required paperwork and documentation for all clients.
- Participates in planning process with Behavioral Health leadership team for program development, resource deployment and utilization, and community linkages.
- Participates in CQI (Continuous Quality Improvement) process, overseeing adherence to protocols and goals and objectives set forth in CQI program for current year, including meeting accreditation and licensing standards.
- Responsible for establishing and implementing staff protocols; ensures existing protocols are updated and orients and trains staff accordingly.
- Oversees overall client flow process, including collaboration with Coordinator of Access and Referral to coordinate the screening process. Troubleshoots and problem solves any issues that arise.
- Coordinates with the Billing, Benefits and Authorizations department as needed.
- Collaborates with other program leaders on office space at PCH sites and coordinates logistics of office moves with program leads.
- Ensures staff attendance at Pillars Community Health all-staff meetings as well as all other required meetings.
- Works in collaboration with other organizational programs and staff.
- Coordinates with other community agencies and organizations such as DCFS, schools, hospitals, other providers in the community as needed.
- Responds to clients and/or family needs as needed.
- Coordination with other line of service Supervisors, Coordinators and Directors as needed.
- Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
EDUCATION AND EXPERIENCE
Master’s Degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field. LCPC/LCSW required. CADC, CSADC or CAADC is strongly preferred.
At least five (5) years of experience of direct service in the substance use disorder/addictions field while using the ASAM Patient Placement Criteria. Experience working with clients with co-occurring mental health and substance use disorders is preferred.
Experience providing clinical and administrative supervision for counselors in substance use/addictions programs under the Substance Use Prevention & Recovery (SUPR) Rule 2060 is required. Policy and clinical program development experience required with ability to evolve clinical service delivery methods.
Pillars Community Health
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