Director, Membership Standards

Irving, TX (onsite at HQ), with the expectation of 30% travel.

Position Overview

Are you an empathetic leader, skilled in working with professionals and volunteers, and in knowing how to get to the root of an issue, including highly important and sensitive matters such as youth protection, providing counsel to enable effective problem solving and outcomes? Does the opportunity to support youth and adults with sometimes emotional challenges, and being flexible in understanding that in a youth volunteer organization, sometimes needs arise outside of normal working hours still speak to you and your desire to make a difference? Does working for an organization that helps youth develop leadership skills that will empower them to “be prepared” to serve as leaders in their communities and our nation excite you? If you thrive on challenge, are adept at listening to learn, perform well under pressure while juggling multiple important projects, and love to identify and implement program and process improvements, then we have the opportunity and role for you!

Since 1910, BSA has encouraged personal growth by teaching youth how to set goals and achieve them with determination. BSA promotes a culture where youth, volunteers, and employees feel a sense of belonging-and where we strive to make every person feel respected and valued. We welcome families of all backgrounds to help prepare young people to serve as successful members and leaders of our nation’s diverse communities. Join us and help us mold the future leaders of America!

The Membership Standards Director manages the Membership Standards function for the organization, ensuring membership and youth protection protocols are followed. They provide advice and support to BSA, local councils and territories with regard to interpretation of membership standards, volunteer matters, and youth development and protection issues. They directly support our regional and national registration review committees.

Responsibilities

• Reviews, advises and provides support on membership and youth program matters to local councils, national council and senior leadership.
• Manages incident response on youth protection matters.
• Provides prescribed counsel, directions and follow up on incidents.
• Evaluates program activities that promote physical and mental well-being, including analysis of youth behavior/membership issues and recommendations for programmatic changes to benefit youth.
• Supports National Review Committee’s operations.
• Examines and analyzes ineligible volunteer file processes and procedures.
• Reviews membership and registration communications between BSA departments, local councils and BSA publications and provides counsel to ensure consistency with the program, governance and interests of the organization.
• Identifies the increasing special needs and challenges facing our youth membership and defines the resources necessary to address those needs, including partnering with other youth advocacy organizations.
• Manages, motivates trains, develops and leads team. Establishes job duties and position requirements, and hires staff. Coaches employees to ensure they consistently follow disciplines and act professionally.

Education

• Bachelor’s Degree from an accredited college or university required.
• 8 + years of relevant work experience Preferred.

Qualifications

• Critical Thinking.
• Ability to gather and condense a wide range of information from a diversity of sources into a logical format summarizing key information to allow issues to be identified.
• Evaluate the issue(s), strengths and weaknesses of prospective solutions, conclusions or approaches to said issues.
• Understanding of how to report, respond to and manage abuse reporting incidents.
• Leading with Empathy.
• Ability to work with emotionally difficult subject matters, while making tough decisions and showing compassion and empathy to those involved.
• Strong Verbal and Written Communications.
• Provide clear guidance both verbally and in writing.
• Interpersonal Skills, including building trust.
• Ability to work with diverse personalities and levels within an organization. .
• Collaboration and Teamwork – both internally and externally.
• Strong Attention to Detail.
• Review copious amounts of information and identify critical and/or relevant details as well as any inconsistencies.
• Keen observation skills – both in person and over the phone.
• Understanding and appreciation of the impact of “minor details.”
• Being cognizant that complex matters are rarely resolved in an expedited fashion and willingness to invest the time and effort to enable informed recommendations/decisions.
• The Ability to Multi-Task.
• Managing multiple projects effectively, while staying focused on priority matters, despite repeated interruptions on matters both urgent and non-urgent.
• Active Listening and Recall.
• The ability to truly listen to learn and to probe as needed to get to the root of a matter.
• Strong recall and system for documenting details to ensure accessibility long-term.
• Ability and willingness to travel as needed.

Licenses

• Paralegal, Risk Management or Psychologist certification Preferred.

Key Competencies and Abilities

• Cultivate Trusting Relationships
• Consult and Advise
• Detailed Documentation
• Conflict Resolution
• Manage Highly Sensitive and Emotional Situations and People
• Stress Tolerance

Physical Requirements

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Hearing acuity for verbal communications, conversations, face-to-face interactions, and/or responses via telephone or video calls/meetings.
• Speaking ability for general communication and ability to clearly enunciate in conversations with others.

Benefits

Boy Scouts of America is an equal-opportunity employer. Benefits include major medical, prescription coverage, dental, vision, life insurance, short and long-term disability, accidental death, and a Match Savings plan. We also offer a generous PTO policy and BSA holiday observances.

Boy Scouts of America