Associate Product Operations Manager

Company Overview:

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. For our Contractors – more than 2,000 small businesses employing tradespeople working on our behalf throughout North America – it means providing them a steady stream of business and helping them grow. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision is to be the world’s largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

Job Description:

The Associate Product Operations Manager will report to the Manager, Product Operations and is responsible for the coordination and execution of all HomeServe’s products. The responsibilities of the position include managing the process for creating, approving, and implementing HomeServe’s Terms and Conditions across the business. This role will work with multiple parts of the business (including but not limited to: Product Management, Legal, Marketing, Finance, Account Management, IT, and Call Center) to ensure our products are set up accurately.

Responsibilities Include:

• Develop Terms & Conditions and manage the process from inception to execution. Ensure all products are set up accurately and in a timely manner.
• Complete data product set-ups in internal systems. Develop and maintain data integrity to ensure consistency and accuracy – The “single source of truth”
• Manage product timelines and provide weekly updates to the business.
• Manage and execute product migrations to support business price increase initiatives and move customers to better products.
• Work closely with Legal and Compliance on Template and State Amendatory updates. Work with impacted internal and external stakeholders to facilitate and manage changes.
• Collaborate with necessary teams across the business to research, fix, and resolve exceptions and ensure accuracy and consistency.
• Assist Manager with any adhoc process improvement initiatives, including the continuous development of Salesforce and Workfront.
• Act as the SME on all HomeServe Terms & Conditions
• Develop and maintain documentation to support the system, processes, and the users
• Support business initiatives and participate as a Marketing Operations representative
• Drive Marketing Operations initiatives such as audits and data validation across the business, training inter-department resources and measuring results

Qualifications:

• Bachelor’s degree required
• 2-4 years of experience in a Product, Operations, or Marketing role
• Proven time management skills in a deadline driven environment
• Ability to work in a fast-paced team environment while maintaining a high degree of accuracy
• Excellent Communication skills
• High Attention to detail
• Ability to work independently with minimal direction while communicating back to management as required
• Ability to assume a leadership role within workgroups as necessary
• Strong attention to detail, process management experience is a plus
• Proficient with Microsoft Office and Adobe

Desired skills:

• Salesforce Experience
• Process Improvement Experience
• Ability to multi-task
• Strong planning & organizational skills
• Collaborative, team player capable of building relationships throughout the organization
• Strong attention to detail to appropriately manage the complexity of the processes involved
• Experience working with individuals at all levels of an organization
• Demonstrated analytical and decision-making skills

In Return we Offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match

HomeServe USA is an equal opportunity employer.

HomeServe USA