HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world’s largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.
Position Overview:
In this highly visible and demanding role the Regional Operations Manager (ROM) will be responsible for managing a world class contractor network to deliver superior customer service on a 24/7 basis for residential plumbing, electrical and HVAC repairs. The ROM will help achieve corporate financial and customer service objectives by effectively managing contractor performance, actively participate in recruiting qualified contractors and training contractors on the “HomeServe Way”. In addition, the ROM will take the lead role in rate negotiation, strategic job cost management and work in conjunction with the contractor recruitment team to ensure proper coverage within their geographic territory to meet or exceed HomeServe quality standards. Furthermore, the ROM as a repair management subject matter expert, will work collaboratively with business development and account management to enhance the HomeServe product line and solidify our affinity partner relationships.
Although the position is home based, it will require frequent travel across the Great Lakes region and will require spending time at our corporate offices located in Chattanooga, TN and Norwalk, CT.
Essential Functions & Responsibilities:
- Manage existing contractor network to ensure superior quality, customer service and cost standards.
- Analyze job repair cost data and implement cost reduction strategies.
- Lead and encourage contractors to adopt state-of-the art advancements and techniques to enhance productivity and the customer experience.
- Work with the contractor recruitment and onboarding team to identify, qualify and train new contractors.
- Negotiate and establish competitive repair rates to meet or exceed underwriting targets and financial KPI’s.
- Provide initial and on-going training of contractors.
- Establish a rapport with key contractor personnel at operations and management levels.
- Perform and oversee quality inspections to ensure contractors are performing work to industry standards and all jurisdictional codes.
- Conduct and Lead regular contractor performance review meetings.
- Spearhead contractor round tables to share best practices and obtain feedback on HomeServe USA performance.
- Resolve customer complaints and take the necessary corrective action with contractors to prevent recurrence.
- Act as liaison between the Customer Advocacy Team and Contact Center to deliver quality service.
- Monitor industry related trends for opportunities to improve HomeServe and/or Contractor’s business operations.
- Remain current on national and regional regulatory standards and codes.
Job Requirements:
- Five years of proven service and/or repair management experience in plumbing / heating / electrical or residential construction projects.
- BS/BA degree in engineering, construction management or have at least 10 years practical experience.
- Independent self-starter capable of working collaboratively with multiple cross functional organizations.
- Strong ability to analyze data and develop a strategic plan to improve customer satisfaction and control repair costs.
- Outstanding computer experience required. Experienced working with Excel, Word and PowerPoint (Microsoft Office).
- Excellent oral and written communication skills with the ability to communicate effectively at all levels of the organization including the executive level.
- Valid driving license as well as valid U.S. Passport.
In Return, We Offer:
- Competitive compensation
- Career development and advancement opportunities
- Friendly, open and team oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Salary Range: $ 100,000- $118,400 USD
Annual Bonus Potential: 20%
HomeServe USA is an equal opportunity employer.
HomeServe USA
Related jobs:
CDL-A Tour Driver for Experiential Marketing Event Tour
A national experiential marketing tour is seeking an experienced and dependable CDL-A driver to join the team. This exciting opportunity runs from late May through December and includes travel to major NASCAR races and other high-profile events across the country. If you’re passionate about logistics, events, and road life, this is the perfect role for you.
Job Responsibilities
-
Safely operate a 53’ tractor-trailer and transport branded assets
-
Assist with event setup, strike, and day-to-day production needs
-
Support the tour manager to ensure flawless event execution
-
Comply with DOT and FMCSA HOS regulations
-
Maintain and clean the vehicle and all transported assets
-
Handle physical duties including lifting up to 75 lbs, building flooring, truss, and climbing ladders
Requirements
-
CDL-A license with a clean driving record
-
Ability to work independently while on the road
-
Must be able to commit to the full tour duration (May 21 – late December)
-
Strong communication, time management, and logistical skills
-
Must be comfortable performing both driving and setup duties
Compensation
-
$2,000 per week
-
Daily food per diem (GSA rates)
-
Hotel stays covered (all travel points go to the driver)
-
1099 contractor position
Crew Call for Faith-Based Feature Film ‘Beautifully Bruised’
Job Description
A powerful faith-based feature film is now hiring passionate crew members for Beautifully Bruised, a redemptive drama filming in the Richmond/Houston area. The film tells the courageous story of a single mother raising a child on the autism spectrum while overcoming abuse, trauma, and hardship. Anchored by themes of faith, strength, and purpose, this production aims to inspire audiences through a story of survival and spiritual resilience.
This is a meaningful opportunity for creatives who want to work on a mission-driven project that offers both storytelling impact and industry experience.
Job Responsibilities
- Contribute to the development and execution of a feature film in key crew roles
- Collaborate with the director and production team to bring a powerful story to life
- Maintain professionalism, creativity, and purpose-driven focus on set
Open Positions Include:
- Assistant Writer
- Director
- Assistant Producer
- Cinematographer
- Wardrobe
- Makeup Artist
- Sound Manager
- Assistant Marketing & Promotions
Requirements
- Prior experience in chosen crew role is preferred
- Must be reliable, creative, and committed to the production schedule
- Passion for storytelling with purpose and heart
- Must be based in or able to work in the Richmond/Houston area
Compensation
- Unpaid (Deferred pay and on-screen credit provided)
- Meaningful credit and experience on a full-length feature film
- Opportunity to work on an inspiring project with impact
Hiring Warehouse Associate and Office Clerk for Film Equipment Rental Company
Job Description
A well-established film equipment rental house is hiring for two key positions to support its camera, grip, and lighting rental operations. The company is seeking a part-time Warehouse Associate and a full-time Office Clerk to assist with daily logistics, client service, and gear management. This is a great opportunity to join a respected company serving the entertainment and production industry for over 30 years. Applicants should be passionate about film production equipment, customer service, and teamwork.
Job Responsibilities
Warehouse Associate:
- Inspect, test, and maintain grip and lighting gear
- Check orders for accuracy and working condition of equipment
- Load/unload trucks and maintain organization in the warehouse
- Perform preventative maintenance and minor/mid-level repairs
- Safely operate company vehicles (CDL with air brake endorsement preferred)
Office Clerk:
- Answer and route incoming calls professionally
- Greet and assist clients with equipment needs
- Maintain and update rental records and paperwork
- Use office equipment and rental software competently
- Support general administrative duties and assist team as needed
Requirements
- Warehouse: Knowledge of grip/lighting gear and mechanical aptitude
- Valid driver’s license required; CDL preferred or willingness to obtain
- Must have reliable transportation
- Office Clerk: Strong communication and customer service skills
- Familiarity with office procedures, software, and etiquette
- Friendly, organized, and detail-oriented work style
Compensation
- Paid positions
- Warehouse: Part-time
- Office Clerk: Full-time, Monday–Friday, 8:30 AM to 5:30 PM
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities