Technology Program Manager – Product Development

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

Have you wondered how life saving drugs and therapies are created, tested, marketed and made available to patients in need? Have you wondered how clinical trials are conducted at a global scale? How governments and health authorities regulate various organizations participating in this marketplace? Have you wondered how those companies and insurance providers price a certain drug, and how a care provider determines the right treatment for a given patient? If yes, Norstella could the next step in your career.

Job Description

We are looking for an experienced Program Manager to manage a Program of continuous improvement within our product engineering domain.

Reporting to VP of Technology PMO, this Program Manager will work closely with major stakeholders within the Strategic Intelligence business unit to ensure the software development Program is defined and the roadmap is being delivered upon effectively. The Program consists of new product development and enhancements, data integrations and machine learning, replatforming and product assimilation. This includes driving cross team activities, delivering what is expected, on time, with right number and mix of resources and to budget. This role will be responsible for the reporting on and tracking of this information.

We are looking for someone with great communication skills, high attention to detail, an analytic/statistical mindset and most importantly, the ability and willingness to keep learning in this ever-changing technology landscape.

In this opportunity as Program Manager, you will be expected to:

• Establish, drive and report on Program progress to the defined roadmap, including managing, tracking, and escalating on cross Program risks, issues and dependencies.
• Champion and embed ways of working across the technology, product, and content teams.
• Create and manage Program plans, capturing milestones, deliverables and changing scope.
• Communicate effectively; present reports and data to large audiences/senior leadership.
• Understand the technology Program strategy and help ensure that projects undertaken align with overall strategy by enabling decision making.
• Identify need for Project Management resource where relevant.
• Organize and compile estimates from various business functions. Create corresponding cost models that can be used to track and monitor actual Program and project cost to date.
• Build good relationships with key stakeholders to ensure clear understanding of Program requirements through transparent communication and effective change management.
• Manage, advise, and contribute to appropriate Program documentation and governance, including business cases and funding asks.
• Ensure that Program governance and best practices are followed in line with the PMO.
• Promote knowledge sharing with lessons learnt and feedback loops to ensure continuous improvement and best practice.
• Track capacity and output of multiple teams within a larger tech department.
• Use analytic and spreadsheet-type software to manage budget and headcount statistics.
• Be proactive, and a self-learner.
• Be an excellent teammate, focusing on results, collaboration and winning as a team.
• Be an “agile” person. You desire a fast-paced dynamic work environment.

Requirements

• Relevant qualification for the role, e.g., Agile, APM (PMQ), PRINCE2, PMBOK etc.
• Excellent knowledge of Atlassian and Microsoft applications; Jira, Confluence, Excel, PowerPoint, Project etc. Knowledge of SmartSheet a plus.
• Familiarity with agile software development practices
• Previous budget holder responsibilities
• Ability to effectively communicate technical information and updates to non-technical teams.
• Experience working in a matrix-based organization, building relationships and trust across a teams and functions.
• Confidence to ask relevant and probing questions of key stakeholders.
• Ability to form, lead, coach and develop a cross-functional team and work with a range of stakeholders, proactively leading from the front and making things happen.
• Ability to switch between diving into details and creating the big picture such that you cover the depth and breadth of the Program.
• Experience within pharma/healthcare sector is a plus.

Benefits

The expected base salary for this position ranges from $100,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you. 

Citeline