PRIMARY PURPOSE:
It is the responsibility of the Manager Cage to provide overall management of personnel and daily operations of the Casino Cage during assigned shifts while providing excellent guest service. All duties are to be performed per federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Manage the Casino Cage, maintaining two-way dialogue with Casino, Finance departments, Marketing, F&B, Hotel, and Retail.
· Monitors all operational areas for efficiency and is responsible for ensuring the banks are balanced within the Cage at the end of the shift following departmental variance policy and reviews all the reports or forms accurately in compliance with Title 31.
· Manages and ensure the team is maintaining the highest level of guest service to all guests, guest complaints, and One Star Rewards Member request and disputes are being resolved in a professional and timely manner. Supervises the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
· Supervise and support the One Star Rewards program; Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request following outlined company policies and procedures.
· Has authority to manually adjust tiers for MVP, tier match, and ad hoc requests following outlined company policies and procedures.
· Manages the Human Resources responsibilities to include: creating and maintaining a work environment that promotes client service, teamwork, interview process, performance feedback, disciplinary action, individual recognition, mutual respect, and employee satisfaction ensuring training, and succession planning processes that encompass the Company’s diversity commitment.
· Proficient and will need to perform all Casino Cage banks and window functions.
· Perform other job-related duties as requested.
MINIMUM REQUIREMENTS:
· Bachelor’s degree or equivalent experience.
· Two (2) years of prior relevant experience in Cage Cashiering.
Gold Strike Casino Resort
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