Solution Manager, Communications

Who We Are

Clutch is an award-winning, certified women-owned business that works to match organizations with resources they dream about. Clutch elevates its employees by building on their strengths and promoting work-life balance. Our team of professionals support one another to continuously become the best versions of themselves; truly living out the Clutch core values of drive, optimism, and connection.

The Details

The Solution Manager – Communications is a member of the Solution Management team and will report to the Senior Director, Solution Management.

Overview of Opportunity

The Solution Manager – Communications is responsible for providing strategic guidance and delivering innovative solutions to clients within the communications vertical. This role involves understanding client needs, conducting thorough analysis for development of comprehensive strategies, and managing the implementation of projects. This Solution Management Expert (SME) provides subject matter expertise and collaborates with cross-functional teams, including consultants, analysts, and technical experts, to drive successful outcomes for Clutch clients.

What You’ll Do

• Collaborate with internal teams to design and customize consulting solutions tailored to meet client needs.
• Present proposals and recommendations to clients, highlighting the benefits and value of the proposed solutions.
• Conduct thorough analysis of client business processes, technologies, and market trends to develop innovative solutions.
• Conduct comprehensive market analysis to evaluate service offerings and competitive landscape.
• Develop cost models to evaluate project profitability and margin.
• Collaborate with Business Development and Marketing to develop and maintain content for all communication offerings.
• Stay updated with the latest trends, advancements, and challenges in the communications industry.
• Provide subject matter expertise and thought leadership to both internal teams and clients.
• Identify opportunities for business development and growth within the communications vertical.
• Engage with clients on select projects as thought leader and “Business Experience Architect”.

About You (Requirements)

• Bachelor’s degree in business administration, communications, or a related field.
• 8+ years proven experience as a Solution Manager, Consultant, or similar role within the communications industry.
• In-depth knowledge of communications-specific technologies, trends, and best practices.
• Strong project management skills, including the ability to handle multiple projects simultaneously.
• Excellent analytical and problem-solving abilities, with a strategic mindset.
• Outstanding communication and presentation skills, with the ability to convey complex concepts clearly and effectively.
• Strong leadership skills and the ability to collaborate and motivate cross-functional teams.
• Ability to build and maintain strong client relationships and deliver exceptional customer service.

Extras we love!

• Master’s degree is a plus.
• Agency experience.

Physical Requirements

• Predominantly operates in an office environment in a stationary position.
• Ability to operate standard office equipment such as computer, calculator, keyboard, mouse, and phone.
• May occasionally bend, squat, and need to lift to 20 pounds.

Why Us?

• Meaningful work in a positive culture.
• We drive everything we do with a “humans first” approach.
• We support work-life balance by providing a remote work option.
• We believe in an optimistic, positive culture that connects good people with good work.
• We provide continuous growth and development opportunities.
• We work hard and play hard by providing generous time-off policies and fun team building activities.
• We offer benefits packages which may include Health, Dental, Vision, Wellness, EAP, Gym membership and Life Insurance along with a 401(k) option.

Compensation

$120,000 – $150,000 annualized salary

Our Commitment

Inclusion and diversity are fundamental to our culture and core values. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Clutch has the responsibility to create and sustain an inclusive environment.

Equal Employment Opportunity Statement

Clutch is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, pregnancy, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Clutch is committed to providing veteran employment opportunities to our servicemembers.

Accommodation Statement

Clutch is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Clutch and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Clutch and have accommodation needs for a disability or religious observance, please send us an email or speak with your recruiter.

Other Employment Disclaimers

Employment with Clutch is for no specified period of time. Employment with Clutch is “at-will,” meaning that either the employee or the company may terminate employment at any time and for any reason, with or without cause. Although job duties, title, compensation, and benefits, as well as Clutch’s personnel policies and procedures, may change from time to time, nothing in this disclaimer or any policy of Clutch shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Clutch employees.

Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. Clutch retains the right to change or assign other duties to this position.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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