Customer Relationship Manager, Customer Success, Customer Advocate
Audubon, PA (Hybrid, open to Remote)
SUMMARY:
- I am representing my client, Infinite Blue, who is the leading platform for enterprise resilience, business continuity and disaster recovery planning and response. We are in search of a Customer Advocate to join our expanding team.
- We are relentless in our pursuit of customer satisfaction in helping build, mature, and maintain resilient organizations. As a Customer Relationship Manager, you will serve as serve as the primary relationship owner for assigned accounts and work with the customer on their holistic account needs.
- Specifically, You will onboard new customers and help make their organization’s resilience programs successful over the long role. Your primary focus should be on providing exceptional customer service. This involves being highly attentive to customer needs, possessing excellent communication and support skills, and anticipating their requirements. You will be the voice of the customer and liaison back to Infinite Blue Support and technology teams in escalating/resolving issues, coordinating new project-scoped work, and shepherding projects to completion while ensuring customer satisfaction. Building and maintaining strong relationships is critical to success.
- The primary goal is to drive business growth and retention through high level customer satisfaction.
QUALIFICATIONS:
Required Qualifications
- At least 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role, ideally in B2B SaaS environment
- Proficiency in MS Office (particularly MS Excel)
- Demonstrable ability to communicate, present, negotiate with, and influence key stakeholders at all levels of an organization
- Experience delivering/presenting client-focused solutions to customer needs
- Proven ability to manage multiple complex activities at a time
- Customer-focused and superior follow-up skills
- Effective problem resolution (proactively) and decision-making abilities.
- Excellent time management skills
- Meticulous attention to detail in both communications and data tracking.
- Proficiency in English
Preferred Qualifications
- Exposure to Business Continuity and/or Disaster Recovery
- Possess a diverse range of industry experience, working with accounts of varying complexity and maturity levels.
- Solid experience with CRM software (i.e., HubSpot/Salesforce)
- Proficiency in Smartsheet and/or project management software
- Understanding of relationship databases and data models
- Multi-lingual
COMPANY PERKS
- Generous Base Salary + Bonus
- Generous Vacation Package
- Employee Benefits offered for full time employees and include: Medical/Dental/401K/etc.
Infinite Blue is an Equal Opportunity Employer.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req22-01649
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