Assistant General Manager – Westfield Old Orchard

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. If you’re passionate about URW and looking to learn and grow, then we look forward to reviewing your application!

We are currently looking for our:

Assistant General Manager

What we offer

The Assistant General Manager (AGM) supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the Sr. General Manager (Sr. GM) and other internal teams.

Responsibilities & Accountabilities

• Implement plans driving and delivering on sales and traffic goals.
• Champion the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
• Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions.
• Support delivery of day-to-day operational excellence in accordance to established metrics and standards.
• Work in partnership with Facilities Management, Security and Risk Management teams/programs.
• Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
• Manage corporate shopping center policies and procedures as related to front-of-house and back-of-house operations.
• Assist with Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.

KEY PERFORMANCE INDICATORS (In Accordance to Center Specific Objectives)

• Driving Sales and Traffic
• CAM Budget Adherence
• Operating Capital Management
• Other Income – Storage Revenue
• The Customer Journey and S.T.Y.L.E. Mystery Shop Result

CORE COMPETENCIES

Drives for Results

• Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
• Ensures accountability of self to meet objectives and commitments.
• Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.

People Management

• Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.

Self Attributes

• Demonstrates courage stepping up to address difficult issues and saying what needs to be said.
• Gains confidence and trust of others through honesty, integrity and authenticity.
• Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
• Situational adaptability in real time to match the shifting demands of different situations effectively.

What we are looking for

You. . .

• 2 to 3 years of progressive experience in shopping center/retail/property/hospitality management level roles.
• Proficient in Microsoft Office and working knowledge of database and other technological tools to support the business. Excels in embracing technology and systems to improve operational efficiency

Compensation

Exempt

$85,000 – $110,000 + Discretionary Annual Bonus

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us to Reinvent Being Together.

Unibail-Rodamco-Westfield