General Manager
General Managers have the overall responsibility for the management of the daily unit operations. This includes, but is not limited to, staffing, training & development, accurate and timely finance and accounting systems controls, profit & loss, payroll accountability and excellent Guest experiences.
Regular tasks (Daily, Weekly, Monthly)
Financial
- Achieve company objectives regarding sales and controls
- Maintain COGS at target
- Estimation of purchasing needs
- Order placement with appropriate vendors and distributors to ensure timely delivery of goods for FOH, BOH and Redemption departments
- Participation with department managers in all areas of inventory (conducted on a weekly rotation)
- Ensure the accuracy and compliance of all inventory systems
- Timely and systematic feedback on contracted vendors service execution
- Generation of daily, weekly and monthly reporting
- Compliance with all cash handling policies and procedures
- Monitor labor costs and staffing to meet prescribed levels as defined by current and forecasted business needs
Guest Service
- All Guests feel welcome and are given attentive, friendly and courteous service
- Ensure company’s hospitality standards are adhered to and delivered in all interactions with Guests
- Cultivates a strategic team environment that provides exceptional Guest service
Operations
- Maintain visual “Show” appearance of facility
- Ensure all operating and quality standards are met
- Coordinates and executes all parties and banquets
- Manage the daily shift and Guest experience
- Thorough understanding of the immediate demographic market in order to continually build and drive sales and become a valuable part of the community
- Maintains a safe and secure environment for all staff members and Guests
- Monitors service and coach managers and staff on operational standards to ensure excellent Guest service and satisfaction
People Services
- Recruiting, development, training, and labor management of hourly and salaried team
- Ensure adherence to company standards and federal and local compliance regulations
- Manage all managers, shift supervisors and hourly staff members
- Goal setting with direct reports
- Responsible for unit’s bi-weekly payroll, including, but not limited to timely completion and submission of employee changes, new hire paperwork, troubleshooting
- Maintains a safe, secure and harassment free environment for all staff
- Creates an environment that promotes the development of hourly leadership for more responsibility and internal promotability
- Conduct regular manager meetings
- Partner with People & Culture leader on employee relations issues, recruiting (as needed), general liability, workers compensation, and general people services related questions.
Skills required:
· Bachelor’s degree preferred. A combination of practical experience and education will be considered.
· Excellent math skills: ability to process cash handling, profit & loss management, and understand basic payroll concepts and guidelines
· 5 years as a General Manager with experience in an entertainment concept, theme park or high-volume restaurant
· At least 7 years of FOH and/or BOH management positions, possessing knowledge of service and food & beverage operations. Amusements and gaming knowledge a plus
· Local or State regulation requirements regarding food handling or liquor service.
Musts:
· Must be able to provide excellent Guest Service
· Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment.
· Demonstrate a leadership style that is approachable and creates a positive working environment: We wouldn’t be here without our employees
· Be able to delegate and get work done through others
· Must be able to effectively interact with employees at all levels in a respectful manner
· Should expect to work 50 hours per week
Velocity Esports Inc.
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