The National Sales Manager will be responsible for developing and contracting large Group and Convention programs across all brands on the Resorts World campus in Las Vegas. This position will be expected to cultivate new relationships and manage existing property relationships with current and prospective customers. The Manager will foster internal relationships throughout the property to ensure and maintain open communication This role will support in achieving the company’s financial goals, partnering with businesses of shared values and provide experiences that develop long term brand loyalty.
Core Job Responsibilities:
At Resorts World Las Vegas we believe that every member of our team is an Ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our 5 Core non-negotiable responsibilities.
- Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every Guest gets what they need.
- Everyone works in Safety – If you have a safety concern it is your responsibility to address it by correcting it or notifying the appropriate department/individual.
- Everyone works in Security – If you See Something it is your responsibility to Say Something. You must notify the appropriate department/individual if you feel there is a Security concern.
- Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department/individual.
- Everyone works in Guest Experience – If a Guest needs assistance, it is your responsibility to assist that Guest and do so with a smile. If the Guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department/individual.
Primary Job Duties -Includes, but is not limited to:
- Meet and exceed revenue quotas and goals established by Leadership.
- Solicit and contract group and convention business at Resorts World.
- Effectively qualify leads in a timely and efficient manner and follow through with commitments.
- Establish and maintain customer communication through their preferred method.
- Promptly provide unique proposal supporting customer’s event goals and objectives.
- Proactively solicit new customers that meet the business profile through prospecting skills to drive incremental revenues and secure future agreements.
- Develop and strengthen customer relationships through travel, networking events, sales calls and entertainment as needed.
- Host prospective clients visiting the hotel, showcasing elements that support the customers successful execution of their event’s objectives and goals.
- Utilize negotiation skills to positions both Parties in a fair and mutually beneficial commitment.
- Understand contract clauses and negotiate proper business terms to drive property revenues and minimize risk.
- Continue to understand market trends, segment trends, and competitors to be able to properly position Resorts World in the Meeting and Events industry.
- Develop strategies to maximize occupancy and revenue based on market demands and company’s goals.
- Provide monthly account evaluations and analysis while tracking and maintaining top producing accounts.
- Maintain accurate forecasting and communication for individual’s pipeline.
- Effectively manage time within defined role, internal processes, and departmental and company policies and procedures.
- Partner with internal stakeholders and other departments outside of Sales Department to support customer needs and drive positive results for group increasing loyalty.
- Document daily sales activities, keep accurate customer contact information, and account management as outlined in departmental procedures.
- Effectively communicate through verbal and software solutions the status of opportunities and account development with Leadership.
- Properly utilize Hilton’s Worldwide Sales Team to increase and convert group opportunities and enhance customer relationships.
- Provide support to other members of the Sales Team, as well as other on property departments.
- Positively impact and enhance the Sales Team and Property culture.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Required:
- At least five years of Hotel Sales, luxury sales, or convention, catering or venue sales experience.
- At least three years of management/leadership in a similar or related field.
- Strong selling and closing skills.
- Customer Relations skills.
- Critical thinking skills, solution oriented.
- Strong communication skills.
- Working knowledge of Microsoft Applications (example Word, Excel).
- Ability to work varied shifts, including nights, weekends, and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Ability to successfully mentor other team members.
- At least 21 years of age.
Preferred:
- Bachelor’s degree in a related field.
- Working knowledge of Delphi and Opera.
- Experience working in a large group business complex in a luxury resort.
- Previous experience working in a large, luxury resort setting.
Resorts World Las Vegas
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