Marketing Operations Manager

Job Description: Pay Range $64hr – $68hr

Responsibilities:

• Build relationships with our Celebrity Relations Agents (Jeff Beacher, LaLa Anthony, etc) and act as their main point person for all requests.
• Oversee all requests, bookings, the full guest experience, process improvements, and reporting.
• Identify and remove blockers to drive results.
• Drive strong collaboration and communication between teams. Manage the requests with internal stakeholders, and track and report on progress from start of the search to the completion of the trip and overall guest satisfaction.
• Player coach role for the Account Managers who manage bookings and trip planning and ensure that they deliver results.
• Ensure 24/7/365 coverage for the First Call program, planning for gaps when Trip Designers and other team members are unavailable.
• Manage high demands of celebrity requests and ensure that all requests are handled efficiently and effectively.
• Manage complex problem solving in high pressure situations – channeling a never say no mantra.
• Adapt and react quickly to last minute requests and ensure that all necessary arrangements are made on time.
• Work with the Luxe supply team to build sample collections of best of the best listings – for specific markets, seasons, travel types.
• Deliver these collections to the Celebrity Relations Agents to use as marketing tools to develop the program.
• Work with Trip Designers to create marketing documents to present options to clients in a visually compelling way.
• Build relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listings.
• Report to Senior Commercial Lead, Luxe and provide weekly updates on First Call activity.
• Manage a collection of pre-bought listings in key markets over high-demand dates.
• Optimize use of available dates, balancing incoming requests with a proactive push to fill empty days.

Certifications And Licenses:

• Proficiency in social media platforms.

Skills:

• Bachelor’s degree in Marketing, Communications, or related field.
• 5+ years of experience in celebrity relations or related field.
• Excellent communication and organizational skills.
• Ability to work under pressure with a sense of urgency and handle high demands of celebrity requests.
• Works proactively and ability to adapt and react quickly to last minute requests.
• Experience in collaborating and partnering with multiple teams to drive successful outcomes.
• Ability to build and maintain strong relationships with top realtors and brokers in key markets for client.
• Ability to work independently and as part of a team.
• Ability to adapt to changes in schedules and priorities.
• Specialized experience and expertise in the entertainment industry and celebrity culture is mandatory.
• In depth knowledge of the luxury travel and real estate industry is a strong plus.
• Managing confidentiality and privacy of the clients information is mandatory.
• Proficiency in social media platforms.
• Attention to detail and ability to multitask.
• Ability to maintain professional demeanor and confidentiality at all times.
• Flexibility to work outside of regular business hours and weekends, as needed.

Cynet Systems