Under general direction from the Director of Event Services, the Box Office/Parking Manager manages all aspects of the Box Office, Parking and Utility Services operations for the convention center. The majority of the Box Office/Parking Manger’s time is spent on managing the Center’s 400 space parking deck and the event utility services operation. Box Office services are provided for less than a dozen events a year.
This role will pay a salary of $38,677 to $48,346.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
- Develop and implement service delivery methods for all box office, parking and exhibitor service operations
- Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly, work with employees to correct deficiencies; implement discipline and termination procedures
- Exercise direct supervision over an Assistant Box Office/Parking Manage and Event Staff; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met
- Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility
- Work with the Director of Event Services and the Director of Finance & Administration to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility
- Develop and administer appropriate policies and procedures for all areas of functional responsibility
- Work with the Operations department to ensure the Center’s parking deck is presentable to the public at all times and that it is being cleaned and maintained
- Work with the Operations department and the Information Technology Manager to ensure utility orders and telecommunication orders are processed and serviced correctly
- Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
- Prepare various operational and financial reports regarding areas of functional responsibility
- Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility
- Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate
- Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities
- Communicate clearly and concisely in the English language, both orally and in writing
- Interpret and apply all relevant federal, state and local regulations
- Occasionally serve as Manager on Duty
- Perform other duties as required
Knowledge Of:
- Computerized ticketing systems and modern box office practices
- Principles of supervision and training
- Customer Service practices
- Terminology used in entertainment and convention settings
- Relevant federal, state, and local regulations
- Must have intermediate or above computer skills in Microsoft office applications Word and Excel.
Ability To:
- Plan, direct, and evaluate the work of subordinates
- Provide leadership for box office, parking deck and exhibitor services personnel
- Communicate clearly and concisely in the English language, both orally and in writing
- Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
- Deal effectively with challenging customers and situations
- Establish and maintain effective working relationships with staff, contractors and facility users
- Stand for long periods of time and work in an outside environment, subject to adverse weather conditions
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days
Experience:
- Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility.
- Minimum of two (2) years cash handling experience.
Education / Training:
- Bachelor’s degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field
Licenses or Certificates:
- Possession of, or ability to obtain a current CPR certificate
- Possession of, or ability to obtain a Virginia driver’s license
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