Box Office/Parking Manager| Greater Richmond Convention Center

Under general direction from the Director of Event Services, the Box Office/Parking Manager manages all aspects of the Box Office, Parking and Utility Services operations for the convention center. The majority of  the Box Office/Parking Manger’s time is spent on managing the Center’s 400 space parking deck and the event utility services operation. Box Office services are provided for less than a dozen events a year.

This role will pay a salary of $38,677 to $48,346.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Develop and implement service delivery methods for all box office, parking and exhibitor service operations
• Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly, work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over an Assistant Box Office/Parking Manage and Event Staff; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met
• Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility
• Work with the Director of Event Services and the Director of Finance & Administration to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility
• Develop and administer appropriate policies and procedures for all areas of functional responsibility
• Work with the Operations department to ensure the Center’s parking deck is presentable to the public at all times and that it is being cleaned and maintained
• Work with the Operations department and the Information Technology Manager to ensure utility orders and telecommunication orders are processed and serviced correctly
• Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
• Prepare various operational and financial reports regarding areas of functional responsibility
• Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility
• Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate
• Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities
• Communicate clearly and concisely in the English language, both orally and in writing
• Interpret and apply all relevant federal, state and local regulations
• Occasionally serve as Manager on Duty
• Perform other duties as required

Knowledge Of:

• Computerized ticketing systems and modern box office practices
• Principles of supervision and training
• Customer Service practices
• Terminology used in entertainment and convention settings
• Relevant federal, state, and local regulations
• Must have intermediate or above computer skills in Microsoft office applications Word and Excel.

Ability To:

• Plan, direct, and evaluate the work of subordinates
• Provide leadership for box office, parking deck and exhibitor services personnel
• Communicate clearly and concisely in the English language, both orally and in writing
• Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
• Deal effectively with challenging customers and situations
• Establish and maintain effective working relationships with staff, contractors and facility users
• Stand for long periods of time and work in an outside environment, subject to adverse weather conditions
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience:

• Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility.
• Minimum of two (2) years cash handling experience.

Education / Training:

• Bachelor’s degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field

Licenses or Certificates:

• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver’s license

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