TITLE: Event Manager
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports & Entertainment
LOCATION: SAP Center at San Jose, San Jose, California
REPORTS TO: Senior Manager, Booking & Events
POSTING DATED: 6/7/2023
Summary
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.
Position Overview
The Event Manager will be responsible for managing, monitoring, and supervising event logistics and planning of assigned games, concerts, family shows, ice shows, and more at both SAP Center at San Jose and Tech CU Arena in San Jose, CA. In addition to event specific responsibilities, the Event Manager is responsible for supervising and providing daily direction to the Event Coordinators.
This position is critical to the daily operations at Sharks Sports & Entertainment. Tasked with being the SSE representative to both external clients and internal stakeholders, this position is the conduit of information for all front of house and back of house activities, ensuring success across all aspects of the business. Relationships are critical to the success of our business, and this position is a primary contributor both developing and maintaining those relationships with all parties.
Essential Duties and Responsibilities
- Manages relationships between the arenas and all stakeholders such as the hockey team staff, clients, promoters, partners, and vendors and serve as the primary building contact for all event-related needs.
Evaluate and provide support for requested set-ups and logistics during advance:
- Generate event CAD(s) to support the ticket office in generating on-sale maps and production kills, and building operations for stage builds, chair set, and alike.
- Obtain technical/production riders, security riders, rigging information, and other pertinent details of the event.
- Order any special request items such as furniture, heavy equipment, show gas, runners or other approved items.
- Develop and disseminate event notes/event outlines for assigned events at least 5-days prior to event.
Primary Event Day Responsibilities:
- Supervise and coordinate facility safety and readiness prior to event day/event arrival while maintaining SSE’s best interests and enforcing all facility policies as needed.
- Direct Building Services & Conversions with the floor and arena set-up to ensure all is set correctly in accordance with building policy and life safety code.
- Enforce all facility policies and government/legal regulations such as ADA law and life safety code.
- Provide all event expenses to the booker for settlement in a timely manner (may also include pre-settlements).
Primary Post-Event Responsibilities:
- Supervise inventorying, cleaning, and re-setting of house equipment for the next event.
- Manage event expenses to include closing and processing all outstanding purchase orders and financial obligations post-event.
- Produce a post-event report documenting key information about the event capturing details centered around the specific production and show
- Assist with running the Operations Managers Meetings to provide pertinent details and direct other operations groups in their responsibilities for upcoming events.
- Attend department meetings to discuss staffing of Event Coordinator group, general building procedures, event assignments, issues and assigned tasks, and PMP (People Management Plan of frontline staff) meetings.
- Oversee the Booking & Events storage cage and equipment, maintaining existing inventory, replacing old or broken inventory, and researching new inventory for procurement.
- Manage between 6 and 8 Part-Time Event Coordinators to include onboarding, assigning daily tasks for event shifts, scheduling, payroll approvals, and disciplinary actions.
Minimum Qualifications
- Bachelor’s degree or comparable work and/or educational experience
- Two (2) or more years related experience and/or training in the public assembly industry, arenas preferred
- Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, safety regulations and laws, event-related services and technical requirements for the types of events anticipated at the facility
- Ability to read, understand, and implement various show riders
- Engage in problem solving and decision making that is generally governed by procedure and guided by policy
- Possess or be willing to obtain any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility
- Operate equipment such as light trucks, pallet jacks, forklifts or other light power-driven equipment
- Operate standard office equipment including but not limited to a personal computer using Windows, Microsoft Office software, applicable event software (Event Booking/VenueOps & AutoCAD) and be able to use a handheld/portable radio
- Follow oral and written instructions and communicate effectively with others in both oral and written form, and work independently without supervision
- Event staff supervisory experience preferred for management of 4 to 6 part-time Event Coordinators
- Must be able to pass a background and credit check
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Unlimited Paid Time Off
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship
Pay Range
The pay for this role is $70,000 per year
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency
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