Community Marketing Manager, Suffolk Tech

The Role:

Suffolk Technologies is a venture capital platform funding the next generation of companies solving built environment challenges. Website: https://suffolktech.com/

Suffolk Technologies is seeking an experienced, motivated Community Manager who is excited to play a vital role in building and nurturing a vibrant community around our venture fund. You will be responsible for engaging with our portfolio companies, investors, and other stakeholders to foster meaningful connections, facilitate knowledge sharing, and drive engagement within our ecosystem. You will work closely with our investment team, marketing team, and portfolio companies to build a strong network and create value for all community members.

Responsibilities:

Community Engagement:

• Act as the primary point of contact for community members, addressing their inquiries, providing support, and fostering a positive and inclusive environment.
• Develop and implement strategies to engage and nurture relationships with portfolio companies, the startup and local innovation community, innovation-driven organizations, industry experts, and other stakeholders.
• Coordinate and help facilitate events, webinars, and workshops (including curating invite lists) to promote knowledge sharing, networking, and collaboration among community members.
• Monitor and moderate community platforms, including social media channels, forums, and online communities, to ensure compliance with community guidelines and maintain a positive atmosphere.
• Design, coordinate, and execute BOOST program marketing materials for opening of applications, launch of the program, Demo Day, and associated press releases across all channels (social, email, events).
• Coordinate and organize a co-working space at Suffolk Technologies allowing founders to rent work stations in our space.

Relationship Building:

• Network extensively and build strong relationships with construction innovation community, potential portfolio companies, local innovation community in order to surface potential investments, collaborations, and elevate the awareness of Suffolk Technologies.
• Cultivate relationships with industry influencers, thought leaders, and key stakeholders to enhance the visibility and reputation of the venture fund.
• Leverage the community’s expertise to provide valuable insights and feedback to the investment team on market trends, industry developments, and potential opportunities.

Content Creation and Communication:

• Develop and curate compelling content, including the Suffolk Technologies newsletter, and other blog posts, newsletters, case studies, and social media updates, to educate, engage, and inspire the community.
• Develop and maintain a systematic onboarding package and coordinate / track specific requests and goals that Suffolk Technologies and our network can help portfolio companies with.
• Work closely with the marketing team to align community initiatives with broader marketing campaigns and ensure consistent messaging.
• Collaborate with portfolio companies to develop case studies that highlight their achievements, success stories, and thought leadership within the community and broader ecosystem.
• Regularly communicate updates, events, and relevant information to the community through various channels, such as email newsletters, social media, and community forums.
• Coordinate the maintenance of the Suffolk Technologies website in conjunction with the Marketing team to maintain unique positioning in the market.

Data Analysis and Reporting:

• Monitor community metrics, engagement levels, and sentiment to identify areas of improvement and provide actionable insights to the management team (included, but not limited to, newsletter opens and interactions, social media and press impressions, attendance to events.
• Analyze data to measure the impact of community initiatives, identify trends, and make data-driven recommendations for optimizing community engagement strategies.
• Prepare regular reports and presentations to share community performance, feedback, and success stories with the management team and stakeholders.

Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience).
• 3 to 5 years proven experience in community management, preferably in the venture capital or startup ecosystem.
• Strong understanding of venture capital, startup culture, and the broader technology ecosystem.
• Excellent communication skills, both written and verbal, with the ability to effectively engage with diverse stakeholders.
• Experience in managing online communities, social media platforms, and content creation
• Strong networking and relationship-building abilities, with a track record of fostering connections and driving collaboration.
• Analytical mindset with the ability to leverage data and insights to drive decision-making and measure community impact.
• Self-motivated, detail-oriented, and highly organized, with the ability to manage multiple projects and deadlines simultaneously.
• Passion for startups, entrepreneurship, and supporting the growth and success of early-stage companies.

Suffolk Technologies