Engagement Manager

The Opportunity

We are looking for an agile, customer focused Engagement Manager to join our team and build positive relationships with members, connecting them with the right programming and opportunities to maximize the value of their investment.

To be successful in this role, you will develop and maintain a strong understanding of AUVSI’s value proposition, as well as a working knowledge of all programs and initiatives.

You will be part of a highly collaborative team which blends marketing with client services. You will succeed by establishing strong working relationships internally as well as externally.

We Are

The Association for Uncrewed Vehicle Systems International (AUVSI) is the leading trade association serving a steadily growing industry sector including drones, automated and remotely operated vehicles, and their related components and systems.

Your Day

• Operational 30%
• Assisting with engagement activities for Organizational members, including onboarding, engagement check-ins, and serving as the primary contact within the Association
• Driving the onboarding process for new Organizational member designees
• Managing Individual membership joins and renewals
• Monitoring the general membership inbox, responding to member requests and inquiries or routing to relevant team members
• Maintaining member database and assisting with data integrity tasks and membership reporting
• Engagement 70%
• Coordinating engagement activities through the Association’s online education and networking platform, Aville, including house webinars, weekly roundtables, messaging members, and posting for Association account
• Staying well-informed on all AUVSI programs and services to be able to respond to inquiries from members and prospective members.
• Managing member communications, coordinating across departments on messaging and distribution
• Collaborating with social media team to suggest, draft, and post content across social platforms
• Managing AUVSI’s online Career Center and conducting outreach to member organizations to solicit additional postings

Qualifications

• Experience building relationships with people at all levels
• Exceptional attention to detail
• Strong organizational skills
• Ability to work independently as well as follow an established process
• Strong verbal and written communication skills
• Customer service mindset
• Ability to work in a fast-paced environment
• Willingness to learn
• A positive upbeat attitude
• Proficiency in Microsoft suite
• Understanding how technology contributes to the world around us
• Familiarity working with a CRM (experience with NetForum and Salesforce preferred)

What We Offer

• Competitive pay and benefits package including medical, dental and vision coverage; disability and life insurance; retirement plan with matching contributions; annual performance bonus, flexible work schedule, business casual dress workplace.
• AUVSI was named a “Best Manufacturing Association to Work For” by the National Association of Manufacturers’ Council of Manufacturing Associations.

Work Environment

• This position will be based in our Arlington, VA office on a hybrid schedule (minimum of three days per week in the office); full remote would be considered for the right candidate.
• The office space is a new construction with a state-of-the-art anti-microbial air filtration system.
• Some travel is required, typically up to 5% of the time.

Are You Ready?

Apply now! Visit www.auvsi.org for more information about us.
AUVSI — Association for Uncrewed Vehicle Systems International