Under general direction from, and in tandem with the Director of Operations & Production, the Operations and Production Manager directs, manages and supervises the production, custodial, housekeeping, maintenance and event setup activities and operations for the facility. Manager also oversees the maintenance for all systems including HVAC and related building systems.
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- Provide management of services and personnel involved in production, custodial, housekeeping and event setup operations for the facility
- Assist in establishing and monitoring work performance and safety standards
- Select, train, motivate and evaluate housekeeping/setup personnel; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
- Meets and works with clients and prospects to determine needs, suggest methods, creates production budget for crew and rentals, and provide advice toward producing state of the art events within reasonable budgets.
- Establishes and maintains relationships with production vendors and service providers.
- Assist the Director of Operations and Production with managing both IATSE and local crew members.
- Helps formulate policies relating to operations and production services and implements those policies.
- Demonstrates a talent for amicable problem solving and conflict resolution.
- Maintains files and records of all current and historic projects, productions and events.
- Attends regular staff meetings and generally participates as a management team member.
- Serves as manager on duty for selected events.
- Assist the Director of Operations and Production to direct, coordinate, and review the work plan for production, operations, housekeeping/setup personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
- Monitor and obtain approval for operations, production, housekeeping/setup related expenditures; receive and maintain supplies
- Plan, direct and coordinate the set-up and tear down of facility equipment for all events;
- Plan, direct and coordinate the custodial and housekeeping functions for the facility
- Manage the maintenance staff the facility and oversee all maintenance issues.
- Operate a wide variety of equipment including high-lifts, floor scrubbers, and other equipment as required
- Periodically conduct inventory of all equipment
- Maintain storage areas and equipment in designated areas in a neat and orderly manner
- Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
- Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
- Make recommendations for Capital purchases related to areas of functional responsibility
- Coordinate any service calls with outside contractors for HVAC and other building system contracts.
- Attend internal meetings representing the operations department
- Maintain and create all maintenance reports as directed by the Director of Operations & Production.
- Communicate clearly and concisely in the English language, both orally and in writing
- Assist in scheduling on Google Calendar
- Perform other duties as required
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Knowledge Of:
- Operational characteristics, services and activities of public assembly facility housekeeping and event setup operations
- Event presentation and event production needs
- Proper use and maintenance of hand and power tools related to job functions
- EEOC, FLSA, OSHA and ADA issues
- Principles of supervision and training
- Fire and public safety regulations
- Terminology used in entertainment and convention settings
- Customer Service practices
- Relevant federal, state, and local regulations
- Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
- Google calendar, drive, etc.
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PREFERRED QUALIFICATIONS
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Experience:
- Minimum of two (2) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least one (1) year of supervisory responsibility
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Education / Training:
- High school diploma or equivalent GED
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Licenses or Certificates:
- Possession of, or ability to obtain a current CPR certificate
- Possession of, or ability to obtain, a valid driver’s license
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