At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we’re playing a central role in building a growing UK economy.
Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK’s high streets. That gives us a big responsibility to support the UK economy.
Persistent Debt (PD) is a regulation that was crafted by the FCA to identify Credit Card customers who have held a balance for a prolonged period, where they are not making progress in paying the debt off.
The PD strategy team is responsible for LBG’s strategic response to the PD regulation, striving to remain aligned with the rules whilst minimising both poor customer outcomes and adverse portfolio performance.
As a manager you’ll lead projects bringing together product, commercial and critical thinking fields.
Your key accountabilities will include:
- Thought leadership in interpreting the rules and translating them into clear business requirements
- Developing strategies (including both customer communication and account treatment activities) that educate customers about handling their debt, build affordable pay down plans for customers and provide appropriate forbearance to assist in the amortisation of PD balances
- Coordinating the production of regular control reporting and MI to evidence compliance with the regulation and review customer behaviours alongside portfolio performance
Embracing the ‘best of both’ that hybrid working offers, we’re open to discussing agile and flexible ways of working. Our office hubs are in Chester, Cardiff, or London.
What we’re looking for
Essential:
- Previous experience working in analytical, strategy or product teams
- Experience in developing, motivating and mentoring those around you to build their technical skills and improve their critical thinking
- Experience in utilising segmentation, models and sophisticated analytical toolsets to support recommendations that are aligned and complementary to the business strategy and financial plan.
- Technical skills that include a proven understanding of SAS/SQL code and Microsoft Office packages
- Experience working across one or more consumer lending products
- Know how to actively engage and influence across the organisation to make an impact for customers and the business
Desirable:
- Ideally, proven understanding of Persistent Debt strategies and associated regulatory requirements
So what can we offer you in return?
You’ll receive a package that includes:
- Discretionary performance share award
- Private Medical Insurance
- Generous pension contribution
- 30 days leave plus bank holidays
- Flexible cash pot (4% on top of base salary) to spend on benefits.
We’re committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.
So if you’d like to be part of our inclusive values-based culture, and want to be stretched and fulfilled, we’ll help you build a career that will make a difference to you and our customers.
Together we make it possible!
Lloyds Banking Group
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