Customer Success Manager

Description

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers in leveraging the platform to gain business growth and success.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.

Our work model is hybrid, combining remote and on-site work. Must be able to be in the office in Orlando three days a week.

Fiverr Business is a tailor-made freelance platform for larger teams and businesses by providing a more convenient and befitting experience. This is alongside enhanced collaboration and management tools to enable businesses to work with freelancers more efficiently.

What am I going to do?

• Build and maintain strong, long-lasting customer relationships
• Own the relationship of top Fiverr Business accounts, increasing the retention and growth of Fiverr’s most valuable buyers
• Identify buyers with high growth potential, enlisting them into high touch programs
• Identify business opportunities with buyers to improve retention
• Participate in high-touch initiatives in cooperation of testing with our Product teams
• Assist in the creation of internal and external presentations
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Be a trusted partner for the customer on use-case and product functionality
• Collaborate closely with global team members
• Consulting, matchmaking and project management with relevant buyers
• Onboarding high value customers with a full demo
• Assist with high severity requests or issue escalations as needed.
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.
• Consulting, matchmaking and project management with relevant buyers
• Onboarding high value customers with a full demo
• Assist with high severity requests or issue escalations as needed.
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders

What are the qualifications

• 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• Experience working with and optimizing customer KPIs
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering customer-focused solutions based on customer needs.
• Ability to create structure in ambiguous situations
• Excellent verbal and written communication skills.
• Passion for technology and the Gig Economy
• Driven, self-motivated, enthusiastic and with a bias for action
• Strong analytical skills, with the ability to translate data into insights.
• Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

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