Entertainment Installation Manager

ABOUT US

Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at https://www.level99.com.

A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening two new northeast locations in the next 18 months. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

JOB DESCRIPTION

The Entertainment Installation Manager is the head of the traveling installation team for Level99. S/he/they is responsible for breakdown, shipping, and installation of Level99 attractions across existing and future venues. The Install Lead plays a key role in repairs, improvement, and replacement of the Level99 attractions and facilities using internal and external resources. S/he/they is in the trenches, and has a hands-on role. This is a “working” leadership role, with responsibility for managing and organizing the work, as well as delegating and implementing solutions. The Install Lead is passionate about getting the details right, directing the team, and advancing the Level99 brand. A Level99 Entertainment Installation Manager has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though s/he/they is the Owner and Operator of their venue.

Responsibilities of this position will include:

• Planning and implementation of moving Level99 attractions from venue to venue.
• Managing a talented team to organize and execute an installation plan on a schedule.
• Coordinating the travel and lodging for the installation team for projects throughout the country.
• Handling all shipping logistics for the attractions, tools and installation equipment.
• Troubleshoot electro-mechanical systems and sets.
• Assist in the repair of attractions, elements and the overall facilities, using skills/techniques that include: 
• Expert craftsmanship in a variety of materials including wood, metal, plastics, etc. 
• Painting, surfacing, and refinishing, including decorative and scenic elements
• Practical wiring of electro-mechanical devices and systems 
• Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment
• Maintain up to date knowledge in the safe and efficient use of all relevant shop tools
• Study and interpret shop drawings, sketches, wiring diagrams, and other design documents
• Keep individual workspaces, and the building as a whole, clean, organized, and efficient.
• Prioritize personal safety and the safety of coworkers in the day-to-day execution of duties.
• Occasionally attend and contribute to design and planning meetings.
• Complete administrative tasks associated with a successful professional role including: Scheduling/timesheet management/cost reporting, documenting costs, and maintaining a prioritized list of tasks.
• Identify and interface with external contractors and suppliers to complete installation and maintenance tasks.
• Write, update, and maintain necessary written protocols, manuals, documentation, and procedures to ensure the proper, efficient, and safe operation of the attractions and the facility as a whole.
• Demonstrate wise and perceptive people performance management skills with high emotional intelligence and the ability to identify talent and develop other tech team members to rise to their full potential, giving timely, honest, ongoing coaching and feedback through one on ones and performance appraisals.
• Display skill in leading and navigating hard conversations and show skill, grace, maturity, and decisiveness in relationships with subordinates and co-workers.
• Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, and display standards, as well as environmental cleanliness and organization.
• Lead team members by example through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
• Oversee all administrative requirements associated with the deinstallation or installation of the attractions – including coordination of resources, co-workers, subordinates, and external vendors to complete project goals, such as repairs, improvements, and the installation of venue content.
• Take initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals, in continual pursuit of improvement of our guest experience and venue performance.
• Follow the direction of supervisors and manage time effectively.
• Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers.
• Other duties, as assigned.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

•  Like to laugh, would be described as a “low maintenance, low drama” person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to “get it done now”

MUST-HAVE SKILLS

• Ability to work well under pressure in a fast paced, ever changing work environment 
• Travel with the expected rate of 20+ days per month 
• Experience managing a team
• Excellent verbal and written communication skills 
• Highly organized with strong attention to detail 
• High integrity and professionalism 
• High School education or equivalent 
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Google Suite and Microsoft Office 
• A positive, joyful, upbeat and energetic attitude – leading by example

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 2 years’ experience working in a related installation/tech capacity 
• Basic electrical knowledge and troubleshooting 
• Ability to troubleshoot issues with PCs, networks, micro-controllers, and other electronic equipment 
• Experience operating forklift and scissor lift

Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to [email protected] with the subject: “First Name Last Name – Entertainment Installation Manager”

Level99 Entertainment