Manager, Product Oversight BCB & CIB, CCOR

No day in Conduct, Compliance and Operational Risk (CCOR) is the same. We engage right across the Group, advising on ways to improve how we keep the Bank safe, delight our customers and Help Britain Prosper. This means we work closely as a collaborative team and spend a lot of our time looking at different areas of the Bank and analysing data to help our teams and businesses.

We’re a diverse group of people, who come from many different backgrounds. Whilst we celebrate these differences, we share a common vision to offer new insight, support and challenge to senior management.

Sounds like your kind of place?

We have an opportunity for an energetic forward-thinking colleague to join our specialist team providing 2LOD advice and challenge to the first line Commercial Banking team who are responsible for products sold to Small & Medium sized businesses and Larger Corporates.

You’ll be involved in Product Governance (focussed on good outcomes & fair value for customers); Change Oversight; giving regulated advice; collaboratively supporting 1LOD embed the FCA’s Consumer Duty and driving control improvements/automation.

You must be confident influencing, managing upward and delivering difficult or complex messages.

What you’ll be doing:

• Providing Regulatory advice to 1LOD & supporting with regulatory engagement
• Providing oversight of risks associated with Banking Products through the product’s lifecycle (fair value, good outcomes, pricing, customer understanding, etc).
• Oversight & challenge of risk data via the Operational Risk (RCSA) system
• Rectification/Remediation oversight – ensuring timely action taken to address control weaknesses and customer detriment
• Deep dives into specific problems making & agreeing recommendations for improvement e.g. billing/pricing issues
• Working collaboratively to identify and deliver improvements to 1LOD control environment and automation of controls.
• Working across the broader CCOR team collaborating to achieve strategic priorities for the function
• Writing reports which are succinct and impactful.
• Staying abreast of external environment and reg. developments and Inputting to reg. consultations and supporting 1LOD to introduce vital changes.
• Change Oversight of material / significant projects and associated execution/delivery risks.
• Working at pace, juggling multiple activities concurrently and being responsible for proactively developing self and supporting others across the team

What we need to see on your CV…

• Knowledge of FCA handbook standards, relevant banking regulation and associated industry bodies / codes: Familiar with the FCA’s Consumer Duty requirements
• Operational Risk knowledge/background particularly the ability to identify and understand root cause.
• PSR knowledge
• Knowledge of Merchant Acquiring / Payments Products
• Experience overseeing material/significant change particularly risks associated with digitisation.

About you…

• Knowledge of FCA handbook standards, relevant Banking regulation and associated industry bodies / codes. Specifically, knowledge of PSRs
• Operational Risk knowledge/background.
• Experience overseeing execution and delivery risks associated with significant Change programmes, actively providing advice, challenge and insight.
• Knowledge of Commercial Banking Products sold to SME and Large Corporates with prior experience assessing Product risks desirable.
• The ability to apply a commercial and pragmatic lens when influencing the business to achieve compliance / regulatory adherence.
• Ability to handle a diverse range of partners
• Root cause analysis and problem solving
• Excellent written communication and PowerPoint skills
• Data analytic and Power BI skills
• Strong partner Management skills and the ability to handle conflicts
• Ability to deliver under pressure and multitask in a fast-paced environment
• Ability to work independently and as part of a team

So what can we offer you in return…

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of personal development and a career that’s enriching and full of opportunity.

In return for your expertise, you’ll enjoy our total dedication to your ongoing personal and professional development. We’ll help you perform at your best today, so you can fulfil all your potential in the future.

We’re passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, and we’ll try to accommodate them. Together we make it possible – join us and you’ll be part of an organisation that values your contribution and empowers you to make a difference!

We’re an agile team offering flexible work patterns with the need to be in the office 2/3 days per week, whether that be your base office or one you have travelled to for a specific reason.

As a function we’re committed to the principles of agile working, and we’d be particularly keen to receive applications from candidates interested in working the role as a job share. If you have an existing job share partner, your application will be considered jointly – you’ll still need to submit individual applications, but these should be aligned and make it clear that you’re applying on this basis. You’ll be invited to a joint interview and our assessment will be based on whether you have the skills, experience and demonstration of the Lloyds Banking Group’s Values between you to meet the requirements of the role.

Lloyds Banking Group