Snr Assistant Manager -Entertainment Operations

We are LEGOLAND California Resort – the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

Scope of Job:

LEGOLAND California are seeking Entertainment Operation Managers who are a detail-oriented, multi-tasking, highly motivated, and a proactive leader. Our Entertainment Operations team are responsible for running the daily entertainment and events offerings in resort. Collaborates with production teams to manage, schedule and support rehearsals processes, daily operations, maintenance, installation & strike, and postproduction review sessions of all Core, and Seasonal Entertainment offerings. The Entertainment Operations team is essential in maintaining original artistic direction of all guest offerings as intended by the Production Manager. This leads the Entertainment Stage Management team in show quality and fostering a professional and fun place of work.

Main Responsibilities:

Oversee and lead all components of Entertainment daily operations including administrative functions, show quality, company management, and leadership support of the Entertainment Stage Management team, Performers, and Costume Character Team.

Ensure all Shows, Events and Experiences are communicated out to guests correctly and to internal channels.

Leads the Stage Managers over one or multiple areas to include, Stage Venues, Atmosphere Entertainment, Costume Character

Experiences, Hotel Entertainment and Experiences.

Create, Foster, Promote and Engage in a professional Entertainment culture which provides growth, development, fun and an atmosphere which puts a smile on the face of a child through the outreach of each Entertainment offering.

Lead Events Assistant Managers in producing and executing Events (Seasonal, Media Events other Events)

Action out Operational Team responsibilities throughout the Production process to maintain a collaborative a partnership with the

Creative/Production team and work to a seamless transition into daily operations.

Actively participate in forward product development executing within the aligned overall Entertainment & Events multiyear strategy vision.

Responsibilities:

Leads and supports all functions of the Entertainment Stage Manager program including recruiting, training, and development of all Stage Manager roles.

Responsible for driving the Operational processes through all phases of the new show, event or experience development working with Entertainment and Other Resort Departments teams to ensure successful product opening for guests.

Manages the daily operational Entertainment budget specific to the needs of show, event, and experience costs including health & safety, breakroom supplies, and other key essential expenses supporting the business in tracking and procurement.

Manages crowd control and ushers for Shows and Events

Contributes to and maintains Operational Production Books sourcing or creating production schedules, production logs and cumulative punch lists, standard operating procedure manuals, risk assessments, production books, venue checklists and track sheets, maintenance requests and other materials that aid in the Production and/or Operational process.

Tracks, manages, and reports on all show reporting databases metrics including when required daily attendance trackers, summary of operational up time, and information for accurate music licensing filing and reporting.

Supports special events as assigned including but not limited to: media shoots character offsite requests, partnership events, and internal park events.

Ensure staffing remains at adequate levels to support both daily and forward production offerings and work with

Production/Technical teams in advance for additional casting needs.

Administrative duties include payroll, recognition platforms, schedules, recordkeeping, performance tracking documents, and personnel files

Partner with Creative, Production, Costume & Technical Teams to support all rehearsal needs

Communicates, inspires, and maintains new project intent among all will maintaining collaborative relationships with executive leadership, department production, technical, costuming and partner department teams.

Advocates and actively participates in maintaining a safe, fun and professional work environment for all Entertainment teams including conducting Department Tam Building sessions, Department Meetings, and being an active and engaged leader

Attends all Pre-Production, Production, and Postproduction Meetings.

Serve as Production Manager for assigned Special Events and Projects.

Oversee the Departments Duty Management Program

Serve as Department Duty Manager.

Perform other duties as assigned

Background and Experience:

(3+) Years of proven experience in cue writing/development, character/performer/technician training, show-calling and stage management

(3+) Years of Theatre/Entertainment or Event Production & Company Management experience

(3+) Years of proven ability to lead diversely skilled Entertainment teams supported by positive performance evaluations.

Experience working within establishing budgets, running financial reports, and budget tracking

Familiarity with lighting, audio, special effects, scenic and stage set-ups.

Trusted leader that guides with integrity and fosters a professional work culture

Proven ability to identify and coach behavioral enhancements and performance opportunities.

Proven evaluation & problem-solving skills

Ability to work days, nights, and over holidays to support Peak and Off-Peak Entertainment offerings across all Resort functions.

Proficient in Microsoft & Adobe software products. Knowledge of purchasing and reporting systems.

Demonstrated initiative, communication, and interpersonal skills; Confident and outgoing presence with the ability to professionally interact with various levels of team members and leadership.

Excellent organizational and time management skills with the ability to handle multiple projects with a detailed oriented style and strict deadlines.

Education:

Bachelor’s degree in theatre/performing arts or related field or equivalent professional experience within the Entertainment/Theatre industry

Other requirements:

Must be willing to work flexible hours, including evenings & weekends to support Resort operations.

SITE MANAGERS

Site Managers are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

ALL OTHER MANAGERS/SUPERVISORS

Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

EMPLOYEES

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

** Please consider whether you’ll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

What You’ll Get…

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Compensation:

Compensation for the opportunity is $64,500.00 – $68,000.00

*Compensation Rates are dependent upon skills and experiences related to the opportunity*

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected].

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LEGOLAND California Resort