Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).
Job Summary The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.
Job Description
Overview of the Role:
The manager will provide direction and leadership to a team consisting of network engineers and project managers who deploy network infrastructure for Comcast’s Business Services Ethernet customer portfolio.
The successful candidate will collaborate closely with the commercial units, design engineering, division/regions/markets and operations teams to plan and execute infrastructure deliverables within SLA’s.
The team scope includes accountability for assessing and deploying sales driven design dependencies across Comcast’s Business’ Ethernet services routing infrastructure, the Comcast Wholesale Cell Backhaul customer portfolio and the wholesale interconnect (NNI) infrastructure for the on-net and off-net service footprint. The team is accountable for ensuring that all capacity demands are planned for and met ahead of customer commitments and organic growth demands.
Preferred Skills & Experience:
Ownership for deployment and implementation of technical solutions supporting Comcast Ethernet Business Services
Develops effective processes and procedures for customer deliverables and drives a culture of Continuous Improvement and Development via improved automation, validation and communication techniques.
Represents the team in strategy and planning sessions with the Business Unit, Divisions and Regions, and Project Management – fosters collaborative working relationships with multiple Comcast departments.
Develops, manages, and presents communications and key performance indicators by way of formal briefings, program/project coordination meetings, and written/graphic reports.
Leads and provides consistent and clear communication related to multi-year strategy development and progress to plan(s).
Desired Job Experience:
The ideal candidate should be a technologist with strong cross-functional leadership skills and substantial technical management experience across network architecture, planning, engineering and operations within a large/complex technology organization. The following qualifications are required for the role:
Proven knowledge of networking technologies, tools & processes, including routing & switching. Particular experience emphasis in Commercial Ethernet services and technologies are highly desirable.
Solid understanding of network routing and switching platform lifecycles.
Demonstrated experience in metrics-driven technical management with accountability.
Prior experience leading technical teams through transformation programs related to networking technologies
Operational focus – Acts with the customer in mind at all times and ability to promote a service culture with engineering teams
Excellent communication and presentation skills (written and oral), from engineering to senior executive level
Excellent analytical skills with attention to detail
Excellent interpersonal skills, including relationship building within a diverse environment
Bachelor’s and/or advanced degree in engineering or related field
About the Team:
Business Services are a key contributor to Comcast Revenue growth. This position will lead a team of network engineers in the national Network Engineering infrastructure group during an exciting phase of the business services network lifecycle. The team is finalizing the architecture and design for a networking technology shift for business services. Join the team in this critical phase while we plan and implement a highly automated and telemetry-aware system supporting best in class services for the Small, Medium and large Enterprise market segments.
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here’s a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones – from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services – We offer all of our full-time employees in serviceable areas free digital TV and internet.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at https://jobs.comcast.com/life-at-comcast/benefits ( https://jobs.comcast.com/life-at-comcast/benefits )
Reasonable Accommodation:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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