Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Job Description
At Universal Studios Hollywood, we want to develop the best leaders and be known for it. The Director of Learning & Organization Development requires a strong background in OD processes, talent and leadership development, and operational/technical skills development for our frontline workforce. This hands-on role will oversee all OD/talent processes related to employee engagement and internal growth, design, develop and deliver enterprise-wide leadership and talent development programs, and onboarding processes for all levels of the organization. This role will also partner closely with senior leaders to consult on team effectiveness challenges and facilitate interventions, workshops and off-sites that can address the required needs.
Organization Development: Design, develop and deliver effective performance management, talent management and OD systems, strategies and practices.
- Partners with UPR on the design, development and execution of UPR Talent Review (succession planning) process and associated assessments and analytics.
- Partners with UPR on the development and execution of UPR performance and development feedback tools in integrated online platform (e.g., goals, evaluations, development plans, internal resumes, etc.). Is responsible for managing annual processes and ensuring compliance.
- Is responsible for assisting the organization in driving Team Member Engagement strategies and consulting with organizational leaders on results interpretation and action planning. Partner with UPR on the design and execution of annual engagement surveys and ad hoc employee research. Analyzes results and produces company and department level reports. Provide overall content analysis to Sr. Leadership team regarding results.
Leadership & Talent Development: Design, development, implementation and evaluation of all USH leadership programs to ensure consistent practices and alignment with the overall business goals.
- Drives the strategy, design, development and delivery of core USH competency-based training programs for exempt, emerging leader pipeline, new leader, supervisor, experienced leader, high potential and executive training programs. Analyzes Org Development metrics against business objectives to ensure all leadership development programming is aligned to the key business objectives/levers.
- Develops, maintains and delivers key Pipeline Talent programs such as “DLT” and “FOLO” and supports the overall development of capability across the organization. Supports the HR Operations team in further developing talent processes.
- Supports the design and delivery of open enrollment workshops and learning series.
- Partners with Comcast/NBCUniversal in the integration and delivery of core corporate programs. Facilitates USH nomination process for corporate programs and serves as learning lead supporting NBCU Talent Lab.
- Works closely with senior business leaders to identify gaps in productivity, and performance, recommends targeted business solutions to build individual and team competence, and builds impactful programs/processes that link to individual development and increased business performance.
- Partners with Comcast|NBCU compliance team to ensure USH Team Members are assigned and in compliance with corporate requirements. Designs and develops creative delivery solutions for park hourly population to meet spirit and intent.
Operational Training: Design, development, delivery, and evaluation of operations-focused onboarding and training programs, processes, and associated initiatives to ensure newly hired and current frontline Team Members are fully prepared to successfully perform their job responsibilities.
- Leads a team of learning professionals in providing strategic performance consulting services for front of house operating divisions. Works closely with senior business leaders to identify gaps in productivity, performance and service, recommends targeted business solutions.
- Drives the strategy, design, development, and delivery of USH training programs to support cultural assimilation as well as programs to drive functional capability for hourly, non-exempt, and emerging leadership within our operating divisions.
- Builds guest service delivery strategy and annual tactics based on company metrics/measures to support increased improvement. Supports both global guest service initiatives as well as functional support.
General Duties
- Provides leadership to direct staff to motivate and achieve work accountabilities, goals and personal development needs.
- Provides performance and organizational development consulting and serve as an adviser to HR Business Partners, other HR functions and the business.
- Plans and manages operating budgets and capital resources.
- Develops measures and processes to continually assess transfer of knowledge and content/program effectiveness.
- Applies LMS and digital technologies in the ongoing design and delivery of existing and future training programs and products; use tools that motivate and engage learners and learning across a diverse landscape.
- Delivers key business activities, including internal leadership meetings and team events/off-sites
- Develops and manages external vendor/partner relationships resulting in high-quality, cost-effective learning solutions.
- Understands and actively participates in Environmental, Health & Safety and compliance responsibilities by following established USH policy, procedures, training and team member involvement activities.
- Builds and maintains strong client, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content and OD solutions.
Qualifications
- Must have excellent leadership, change management, consulting and influence skills while demonstrating the ability to think strategically and translate business performance gaps into learning and development strategies.
- 10+ years’ experience designing, developing, and implementing diverse learning solutions. At least 5 years’ experience in a management/leadership role; or equivalent combination of education and experience
- Bachelor’s degree is required in Business, Human Resources, Organizational Development. Master’s degree is preferred in Psychology, Instructional Design, or Organizational Development.
- Classroom instruction & facilitation: Excellent skills in stand-up instruction, presentation and facilitation
- Advanced interpersonal skills, ability to communicate effectively and represent the USH brand across all levels in the business.
- Ability to work both collaboratively as a team across various functions and work independently in an ambiguous, constantly-changing environment with a relentlessly positive attitude.
- Ability to manage multiple projects to ensure on-time delivery and quality using both internal and external resources.
- Superb interpersonal and communication skills (verbal and written)
- Creative approach to problem solving
- Knowledgeable of various personality and organizational assessments (e.g. DISC, Social styles, 360, etc.) Outstanding focus, flexibility and ability to work independently
- Translate strategy to action and drive accountability for progress to key milestones
- Proven track record of leading and developing others
- Ability to execute high-impact OD/learning strategies that enhance people and business performance
- Results focused; a consultative leadership style that builds high-performing teams across multi-disciplined projects that consistently meet targets and realize organizational benefits.
- Ability to collaborate with HR Business Partners and line leaders internally
- Skilled communicator through written reporting and verbal presentation
- Proficient in Microsoft Office suite: Word, Excel, PowerPoint, Publisher and Outlook
- This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Desired Characteristics
- Solution driven and flexible in his/her interpersonal style
- Ability to collaborate across functions to ensure consistency of people-related processes
- Effective planning and management skills
- Excellent written and verbal communication skills
- Prior experience with design, creation and implementation of computer-based training.
- Humble and curious with an ability to partner across multiple disciplines
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 – $165,000 plus bonus
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
Related jobs:
Factory Workers for Micro Drama Film
Job Description
Casting background actors to portray factory workers in a non-union micro drama filming in San Diego. This project offers an opportunity to work on an independent film set while contributing to a character-driven story.
Job Responsibilities
- Portray factory workers in background scenes
- Follow direction from the director and production team
- Maintain consistency and realism across takes
- Arrive prepared and ready for filming
- Collaborate with cast and crew on set
Requirements
- Open to all genders
- Comfortable performing on camera
- Able to follow direction and work in a team environment
- Reliable and punctual
- Must be available for filming in San Diego, CA
Compensation
- $200 per day
- Non-union project
- Opportunity to gain on-set film experience
- Work with an independent production team
Freelance Photographers & Videographers
Job Description
Seeking freelance photographers and videographers to collaborate on creative projects in Las Vegas. This opportunity is open to all experience levels, offering a chance to work on exciting visual content while building your portfolio and professional network.
Job Responsibilities
- Capture high-quality photo and video content for various projects
- Collaborate with creative teams on shoots and concepts
- Edit and deliver polished visual content when required
- Follow creative direction and project guidelines
- Maintain professionalism and meet project deadlines
Requirements
- Based in Las Vegas, NV
- Open to all experience levels (beginner to professional)
- Strong interest in photography or videography
- Ability to work collaboratively on creative projects
- Reliable and responsive communication
Compensation
- Paid freelance opportunities (rates vary by project)
- Ongoing collaboration potential
- Portfolio-building experience
- Networking opportunities in the creative industry
Stand-Up Comedians & Audience Members for Comedy Special
Job Description
Casting stand-up comedians and audience members for a live taped comedy special. This is a great opportunity for comedians to perform a short set on stage and receive filmed footage, while audience members can be part of an exciting live comedy production.
Job Responsibilities
- Perform a 5-minute stand-up comedy set (for comedians)
- Participate as an engaged audience member during the live taping
- Follow direction from event coordinators and production team
- Maintain a lively and enthusiastic presence during the show
- Arrive on time and be prepared for the event schedule
Requirements
- Comedians must have a prepared 5-minute stand-up set
- Audience members must be enthusiastic and engaged
- Comfortable in a live performance or event setting
- Strong stage presence (for comedians)
- Reliable and able to attend the scheduled event time
Compensation
- Comedians receive a filmed copy of their set
- Audience members gain live event experience
- Networking opportunities within the comedy community
- Exposure through a recorded comedy special
Runway Models for Fashion Casting Event
Job Description
Casting runway models for an upcoming fashion event in Beverly Hills. This opportunity is ideal for models looking to showcase their presence on the runway and connect with industry professionals in fashion, music, and lifestyle.
Job Responsibilities
- Walk in a runway casting or live fashion event
- Present strong posture, confidence, and stage presence
- Follow direction from casting directors and event coordinators
- Showcase fashion looks with professionalism and style
- Be prepared for potential callbacks or bookings
Requirements
- Open to aspiring and experienced runway models
- Strong walk, posture, and on-camera confidence
- Professional appearance and attitude
- Comfortable in a fast-paced casting environment
- Must be available to attend in person
Compensation
- Opportunity for runway bookings
- Exposure to fashion industry professionals
- Networking opportunities
- Potential paid modeling opportunities
Remote Photo Editor for Photography Team
Job Description
Seeking a remote photo editor to support a fast-paced photography team with catalog editing. This is a flexible, contract-based opportunity ideal for detail-oriented creatives who can deliver high-quality edits quickly while maintaining consistency across large batches of images.
Job Responsibilities
- Edit photography catalogs with speed and precision
- Maintain consistent color grading and image quality across projects
- Follow editing guidelines and creative direction
- Manage daily editing tasks and meet deadlines
- Collaborate remotely with the photography team
Requirements
- Strong understanding of photography and image editing
- Experience with Adobe Lightroom and Photoshop
- Fast, reliable internet connection
- Ability to edit efficiently with attention to detail
- Experience working with film labs or similar workflows is a plus
Compensation
- Paid per image (rate varies based on workload)
- Flexible remote work schedule (1–3 hours daily)
- Opportunity to earn high hourly rates based on efficiency
- Ongoing freelance/contract work
Hair Models for Visual Project
Job Description
Casting models with natural, textured hair for an upcoming visual project. This opportunity is focused on celebrating authenticity, individuality, and diverse hair textures in a creative and expressive photoshoot environment.
Job Responsibilities
- Participate in a professional hair-focused photoshoot
- Showcase natural hair texture and personal style on camera
- Follow direction from photographers and creative team
- Maintain a confident and expressive presence during the shoot
- Arrive prepared in wardrobe as instructed
Requirements
- Open to all genders, identities, and ethnicities
- Natural, textured, curly, or wavy hair preferred
- Comfortable being photographed
- Open to creative direction and styling
- Must wear all-black attire with no logos
Compensation
- Opportunity for portfolio-building experience
- Professional photos for personal use
- Exposure through creative visual project
- Work with a professional creative team
Street Mime / Living Statue Performer for TV Show
Job Description
Casting experienced street performers to portray living statues for a TV show filming in Los Angeles. This role is perfect for skilled mimes who can deliver captivating, still performance art in a public setting, bringing creativity and character to a dynamic street scene.
Job Responsibilities
- Perform as a living statue in a street performance setting
- Remain in character with controlled, minimal movement
- Arrive fully prepared with costume, makeup, and performance materials
- Follow direction from the production team during filming
- Maintain professionalism in a public filming environment
Requirements
- Experienced mime or living statue performer
- Must provide your own costume, makeup, and supplies
- Comfortable performing in full costume for extended periods
- Open to union and non-union talent
- Must be local to Los Angeles, CA
Compensation
- $375 for the day
- Opportunity to appear on a TV show
- Showcase unique performance skills on camera
- Gain industry exposure
Female Actor for Indie Film Role
Job Description
Casting a female actor for a paid non-union indie film. This role requires portraying a young adult character with dialogue in Spanish, offering a great opportunity to showcase acting range in a creative and character-driven project.
Job Responsibilities
- Perform a scripted role with spoken lines in Spanish
- Follow direction from the director during filming
- Portray character emotions authentically on camera
- Wear special effects (SFX) makeup and contact lenses as required
- Collaborate with cast and crew throughout production
Requirements
- Caucasian female, ages 20–25
- Height between 5’2”–5’4”
- Must be able to speak basic Spanish
- Comfortable wearing SFX makeup and contact lenses
- Reliable and able to follow direction on set
Compensation
- Paid non-union role
- Opportunity to work on an indie film project
- Gain acting experience and footage for reel
- Collaborate with an independent film team
Actors & Creatives for Clothing Brand Commercial
Job Description
Casting a diverse range of talent for a clothing brand commercial filming in Orlando. This project celebrates individuality, creativity, and nonconformity, seeking expressive individuals who stand out and bring authentic personality to a campaign focused on unique life paths and bold self-expression.
Job Responsibilities
- Participate in a commercial shoot portraying lifestyle and expressive scenes
- Bring natural personality, confidence, and authenticity on camera
- Follow direction from the creative team during filming
- Engage in playful, creative, and character-driven moments
- Represent individuality and unique style throughout the project
Requirements
- Single parent, ages 25–40
- Child, ages 1–6, any gender
- Young creatives, ages 18–35 (artists, entrepreneurs, students, etc.)
- Nonconformists, ages 18–26 with strong personal style
- Additional extras including adults and voice actors, ages 18–45
- Comfortable on camera and expressing personality
- Open to all ethnicities and backgrounds
Compensation
- Unpaid opportunity
- Free branded merchandise
- Professional footage for portfolio use
- Feature credit across brand platforms
Actors for Major Brand Commercial
Job Description
Casting multiple roles for a major brand commercial filming in Atlanta. This production is seeking a diverse group of talent including children, teens, adults, and seniors to portray authentic family-style moments in a heartfelt, story-driven campaign.
Job Responsibilities
- Perform in a commercial production portraying family and lifestyle scenes
- Follow direction from the production team during filming
- Deliver natural, expressive, and emotionally believable performances
- Participate in fittings and filming as scheduled
- Maintain professionalism on set throughout production
Requirements
- African American male, age 60+
- Male children, ages 6–8 (all ethnicities)
- Teen male, ages 14–18
- Caucasian male body double, ages 60–80 with gray/silver hair and athletic build
- Must be able to portray authentic emotions and natural interactions
- Comfortable on camera and able to follow direction
- Must be local to Atlanta, GA
Compensation
- $200 per day
- $400 usage/buyout
- $50 fitting fee
- Opportunity to appear in a major commercial campaign
- Gain professional on-set experience
Elite Basketball Players for TV Series
Job Description
Casting elite basketball players for a long-running comedy TV series filming in Los Angeles. This role is perfect for highly skilled players who can perform impressive tricks on camera, including ball handling, spinning, and dunking, while appearing as paid background talent.
Job Responsibilities
- Perform advanced basketball tricks on camera (dribbling, spinning, shooting, dunking)
- Portray background characters in a sports-related scene
- Follow direction from the production team during filming
- Maintain consistency and energy across takes
- Be available for scheduled shoot dates
Requirements
- Height between 6’1”–6’7”
- Strong basketball skills, including trick performance
- Ability to perform dunks, ball spins, and advanced dribbling
- Comfortable performing on camera
- Reliable and able to follow direction
Compensation
- Paid background role (rate disclosed upon selection)
- Opportunity to showcase basketball skills on screen
- Work on a long-running TV comedy series
- Gain professional on-set experience
Kids for Concert Scene in Feature Film
Job Description
Casting kids and teens for a feature film starring major Hollywood talent. This role involves portraying energetic concert fans, bringing excitement and expressive reactions to a live music scene in a high-profile production.
Job Responsibilities
- Portray concert fans and super-fans in crowd scenes
- React naturally with high energy and enthusiasm on camera
- Follow direction from the production team during filming
- Maintain continuity across multiple takes
- Be present and prepared for the full shoot day
Requirements
- Kids and teens, ages 9–17
- Open to all ethnicities
- Must be comfortable in high-energy crowd scenes
- Able to follow direction and remain engaged on set
- Reliable and available for filming in Savannah, GA
Compensation
- $120 for up to 8 hours
- Opportunity to appear in a major feature film
- Gain on-set experience
- Work with a professional production team