Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Director, Global UXUI Experience Design role is a core member of the Global Experience Design Group at UPR, focused on advancing an innovative, seamless, and inclusive user experience connecting the immersive physical in park experience through digital touchpoints to drive engagement, conversion, and build fan loyalty. Will play a critical role in identifying and designing new digital products that engage and transform the customer experience. Works closely with a cross functional team to ideate and develop new experiences that unlock the potential of Universal Parks’ products and platforms for our guests. Will lead and support the development of short, mid-long-term strategies focused on driving business results and experience strategies across our 5 Global Theme Park destinations with a primary focus on the development of our new theme park, Epic Universe at Universal Orlando Resorts and New Venture destinations.
Customer Experience
MAJOR RESPONSIBILITIES:
- Develop strategies and design solutions that support the UPR Global Experience Design vision and strategies across the consumer journey with a focus on identifying customer challenges to help improve the user experience.
- Develop end-to-end experiences and enhancements across all customer touch points and channels in partnership with a cross functional team. Projects will include new product launches, customer facing channel enhancements and capabilities that evolve Universal Park’s & Resort’s experiences to align with our Global Brand standards and Experience Principals.
- Conduct UX Research and assess end-to-end business processes, and practices, identify and implement enhancements to improve customer satisfaction in effort to deepen loyalty and trust with our guests.
- Drive solutions for key business decisions with and through the organization to enable alignment and collaboration as new products or enhancements roll out.
- Ensure that the designed practices, annual product and consumer targets, and key performance indicators (KPIs) are met based on the experiences delivered. In addition, be responsible for profit and loss as well as operational profitability of the product as influenced by the consumer’s reception and experience.
GAME DESIGN
- Act as the subject matter expert and driver of new products and UXUI solutions with product & creative teams to support the end-to-end experience.
- Continually challenge the status quo by understanding consumer preference and intent. Champion, communicate and reinforce the Global Experience Design Vision to deliver the next paradigm in the immersive customer experience.
- Collaborate with portfolio partners on new opportunities in developing areas of the games and digital markets, leveraging advanced technologies such as blockchain and NFT’s. Develop a deep understanding of these constantly evolving spaces and provide paths to activate using NBC Universal intellectual property to sustain and grow our overall business and engage fans.
LEADERSHIP AND COLLABORATION
- Lead teams to define and develop user-centered design experiences in partnership with Creative, Product and Technology teams across all Global platforms (web, mobile, interactives games and immersive technologies)
- Lead and coach a highly collaborative and talented Global UXUI team of internal UXUI Designers, Interaction Designers, Copy Writers and UX Researchers. Be a vocal Champion and encourage team members to deliver innovative design solutions that improve engagement, conversion and build fan loyalty across our digital platforms.
- Ensure consistent, cross-functional communication across marketing and experience teams to include IT, Business Operations, Marketing, Creative, Revenue Operations and Finance relative to key business decisions and customer engagement.
- Achieve operational excellence and superior guest experience advancements by building and sustaining a high-performing UXUI product design team to achieve and exceed goals and objectives.
MEASUREMENT & ANALYTICS
- Conduct usability testing to test hypothesis and experimental design work that will transform and enhance the Universal Parks user experience as well as to identify design problems, uncover opportunities for improvement and learn about the target user’s behavior and preferences.
- Data-driven with measurable results and use findings as a positive focal point for collaboration and product design evolution.
- Collect and analyze KPIs to make informed recommendations for UX/UI improvements.
- Have a passion for refining design solutions based on UX testing practices and results, collaborating directly with consumer insights, analytics and research teams as well as product and technology teams.
VENDOR MANAGEMENT
- Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation.
- Engage and provide relationship management with marketing, creative and technology partners as a key stakeholder, ensuring quality and timeliness of deliver, integration with other projects and overall cost management.
This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $135,000 – $150,000 (bonus eligible)
Qualifications
- Experience in project team leadership and large-scale program planning and implementation as well as willing to be hands on when needed
- Demonstrated success creating end-to-end digital product designs in the consumer technology sector
- Experience integrating marketing and experience technologies
- Experience in the game design and development
- Experience leading teams through game feature definition and processes that meet the technical, aesthetic, and functional requirements of the game’s vision
- Strong understanding of free to play games, game economies and competitive multiplayer games
- Experience as an executive in a product industry, spearheading consumer engagement and consumer experience with proven and successful working experience in information architecture, consumer experience design, interactive design, or a similar role.
- Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user-centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation.
- Strong foundational design skills: Typography, layout, composition, color theory, iconography, UI/UX, motion/interaction design and branding
- Experience creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams
- Experience with defining taxonomies and content strategy for development of components to be used in design systems and Content Management Systems (CMS).
- Possess a strong technical acumen for translating design artifacts into code-based solutions across many types of front end technologies
- Knowledge of front-end development and code across digital channels, including Websites, mobile apps and email templates
- Assess content based on consumer, brand, and/or business goals to make creation, revision, and migration recommendations, as well as to define content types.
- Perform competitive content reviews to benchmark content breadth, organization, and presentation.
- Develop taxonomy & tagging strategies.
- Knowledge of reviewing and applying accessibility best practices to solutions.
- Passionately advocate for the user.
- Experience with agile methodology.
- Must have a passion for games and strong understanding of the free-to-play mobile market, console/AAA game space.
- Understanding of key metrics for digital interactive products including, but not limited to monthly active users (MAU), daily active users (DAU), average revenue per paying user (ARPPU), average revenue per install (ARPI), conversion rates and how these metrics can and will impact the product strategy.
- Strong track record overseeing published products, live operated services and/or games as a service.
- Proven track record in building highly effective interpersonal business relationships and generating business in a highly matrixed organization.
- Ability to project manage and work effectively under deadlines and in complex business environments through collaboration and utilizing supporting and partner teams. A positive attitude, open mind, and desire to collaborate and learn.
- Highly proficient in Adobe Creative Suite, Sketch, InVision and Abstract.
EDUCATION: Bachelor’s degree in User Experience, Experience Design, Marketing Technology, Graphic Design, UX Research, Human Centered Interaction and/or Interaction Design is required.
EXPERIENCE: 10+ years of experience with demonstrated leadership in digital design as a creative, IA, UX, CD or visual designer in a progressive technology enablement, innovation, or marketing organization including a minimum of 4 years’ experience as a Senior Producer or Director developing digital interactive products or experiences. Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement and loyalty programs are a plus. Must present a portfolio of work that illustrates strong UX, visual design and interaction design excellence; or equivalent combination of education and experience.
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
Related jobs:
Marching Band Members Needed for Soccer Commercial (SAG Extra Scale)
Job Description
A soccer commercial is seeking a real marching band or individual marching band members to appear on camera. Production is looking for high school, college, or university-level musicians who can bring authentic band energy to a commercial set. This is a paid SAG Extra Scale opportunity.
Job Responsibilities
-
Perform as a marching band or band member in a commercial scene
-
Follow on-set direction for staging, movement, and performance continuity
-
Arrive prepared, professional, and ready to work within a production schedule
Requirements
-
Real marching band or single members (high school, college, or university level)
-
Ages 15–30 (approx.), all genders
-
Must be available to work during the Jan 6–8 shoot window
Compensation
-
SAG Extra Scale: $448
Caucasian Male Extra Needed for Dressed Firefighter Role (Chicago Area)
Job Description
A paid, non-speaking background role is seeking a Caucasian male to portray a dressed firefighter for a Chicago-area production. Talent should match specific physical specs and have a clean, professional look. This is a local-hire opportunity for Chicago, the suburbs, and nearby border states to Illinois.
Job Responsibilities
-
Portray a dressed firefighter as background talent in a non-speaking scene
-
Follow on-set direction and maintain continuity throughout filming
-
Arrive camera-ready, clean-shaven, and prepared for wardrobe fitting/continuity needs
Requirements
-
Caucasian male, clean-shaven, short dark hair
-
Age range: 20s to 50s
-
Height: 5’11” to 6’2”
-
Weight: 175 to 210
-
Must be able to work locally in Chicago, IL (including suburbs and surrounding border states to IL)
-
Must be available for a Monday work date
Compensation
-
Paid background role (rate not specified)
Paid Female Extras Needed for TV Series Filming in Atlanta
Job Description
A television series filming in Atlanta is seeking paid female background talent for multiple extra roles. Production is looking for dependable, camera-ready talent who can portray specific types, including a menacing inmate and general background roles such as pedestrians and hospital personnel. All ethnicities are encouraged to apply.
Job Responsibilities
-
Appear as background talent in scripted scenes and follow on-set direction
-
Maintain continuity and stay in character for the duration of filming
-
Arrive on time, camera-ready, and prepared for a professional set environment
Requirements
-
Must be local to Atlanta, GA or able to work as a local hire
-
All ethnicities encouraged for all roles listed
-
Role options include:
-
Menacing Woman Inmate (Female, ages 25–50): Must be 5’7” or taller; strong intimidating presence (the scarier the better)
-
Pedestrians (Ages 21–50): General background
-
Hospital Patients/Visitors (Ages 21–50): General background
-
Nurses (Ages 21–50): General background (scrubs/medical look helpful)
-
Compensation
-
$100 / 8 hours
NBA Superfans Needed for Sports Debate Content in NYC
Job Description
A sports media project is seeking passionate NBA fans in New York City to take part in an on-camera debate-style discussion. Production is looking for outspoken personalities with strong opinions about Tim Duncan and the NBA—whether you’re a devoted fan or a vocal critic. This is a great opportunity for basketball fans who love sharing their takes on sports culture.
Job Responsibilities
-
Participate in an on-camera sports debate discussion
-
Share strong, well-formed opinions about the NBA and Tim Duncan
-
Engage naturally in conversation with energy, confidence, and personality
-
Follow light direction from the production team during filming
Requirements
-
Must be a big NBA fan or outspoken NBA critic
-
Strong opinions and comfort speaking on camera
-
Based in or able to work in New York City
-
Confident, expressive, and conversational personality
Compensation
-
Paid opportunity (rate not specified)
Luxury Hotel Grand Rebranding Event Casting for Cinematic Live Event Activation
Job Description
A luxury hotel grand rebranding event is seeking two principal actors for a cinematic live event activation filmed in a short-film style during a hotel opening. Talent will interact with real guests while staying in character, playing out elegant, story-driven moments throughout the evening. This is a paid, live-event-only booking with no social media or digital usage.
Job Responsibilities
-
Perform in a cinematic, live-event filming environment with moving cameras and real guests
-
Stay in character while mingling, interacting, and delivering light narrative moments
-
Use strong non-verbal acting, presence, and camera awareness to support story beats
-
Take direction quickly and work professionally in a luxury venue setting
Requirements
-
Must be based in or able to work as a local hire in Los Angeles, CA
-
Comfortable interacting naturally with guests while remaining in character
-
Professional, punctual, and able to adapt in a live event environment
-
Principal roles needed:
-
Female Love Interest (Mid-30s, ideally 32–38, any ethnicity): Sophisticated, elegant, “Bond girl” energy without cliché; confident, mysterious, approachable. Comfortable in elevated evening wear; wardrobe includes a red dress (production aligns on specifics). Strong chemistry and connection through looks, simple dialogue, and presence; no heavy dialogue or stunts.
-
“James Bond” Type Male Lead (40s–late 50s, any ethnicity): Classic leading man; charismatic, polished, confident with subtle edge/mystery. Feels at home in a tux or sharp suit. Must be very comfortable mingling; light improvisation and situational interaction required. Strong non-verbal performance and comfort on camera.
-
Compensation
-
Paid (rate not specified)
-
Usage: Live event only
Bilingual Talent Needed for Nationwide Home Warranty Commercial
Job Description
A nationwide home warranty commercial is seeking bilingual (English/Spanish) talent for multiple roles. This is a paid commercial opportunity for expressive, camera-comfortable performers who can deliver natural reactions and clear dialogue. Some talent may be booked for one day, while others may be needed for both shoot days. Travel is provided to NYC.
Job Responsibilities
-
Perform scripted commercial scenes with natural reactions and clear delivery in English and Spanish
-
Take direction quickly and stay expressive and camera-ready on set
-
For child roles, work with a parent/guardian present within sight and sound at all times
-
For adult roles, handle longer dialogue and memorization as required
Requirements
-
Must be bilingual in English and Spanish
-
Comfortable on camera with strong listening skills and natural, believable reactions
-
Role types needed:
-
Kids: Girls ages 4–6 and boys ages 7–12 (simple lines, expressive, comfortable on camera)
-
Women: Hispanic / ethnically ambiguous ages 40–80 (strong with longer dialogue and memorization; empathetic, approachable, dry sense of humor)
-
-
Must be available for shoot days (some may work 1 day; others both days)
Compensation
-
Paid commercial rates
-
+20% agency fee (if applicable)
-
Travel paid to NYC
Brand Ambassadors Needed for Sports Brand Tailgate Activation at Arrowhead Stadium
Job Description
A live event activation is seeking professional, enthusiastic, high-energy brand ambassadors to represent a popular sports betting brand at a Kansas City tailgate experience. This is a great opportunity for promo talent who thrive in fast-paced environments, enjoy engaging with fans, and can deliver strong brand presence during a stadium-day activation.
Job Responsibilities
-
Represent the brand professionally at a tailgate activation and engage with event attendees
-
Assist with fan interaction, product/brand messaging, and on-site promo support
-
Follow event lead direction, stay proactive, and help maintain a smooth activation flow
-
Arrive on time, stay energetic, and maintain a polished appearance throughout the shift
Requirements
-
Prior brand ambassador, promo, or event staff experience preferred
-
Strong communication skills and a friendly, outgoing personality
-
Reliable and able to work early morning event hours in Kansas City, MO
-
Comfortable working outdoors and on your feet for the full shift
Compensation
-
$30 per hour
Real Youth Golfers Needed for SAG Bank Commercial Background Roles
Job Description
A SAG-AFTRA bank commercial is seeking real youth golfers to work as background talent. Production is looking for boys and girls ages 6–18 of all ethnicities who have genuine golf experience and can comfortably handle golf action on camera. This is a local-hire opportunity in Augusta, Georgia.
Job Responsibilities
-
Appear as background talent in a bank commercial featuring real youth golfers
-
Perform natural golf actions on camera and follow simple on-set direction
-
Maintain professionalism, patience, and continuity throughout filming
Requirements
-
Real youth golfers ages 6–18
-
Boys and girls, all ethnicities
-
Must have real golf experience and golf confidence
-
Must be able to work as a local hire in Augusta, GA (no travel provided)
Compensation
-
$448.70 / 8 hours (SAG-AFTRA Background Actor Rate)
Adult Models Needed for Paid Hoodie Product Photo Shoot
Job Description
A paid product photo shoot is seeking adult models for web and point-of-purchase imagery featuring a hoodie sweatshirt. This is a great opportunity for talent who can deliver natural, lifestyle-style looks on camera. Production is looking for diverse models across a range of sizes, with a local-only booking.
Job Responsibilities
-
Model a hoodie sweatshirt for product photography (web and retail/point-of-purchase use)
-
Take direction from the photographer and creative team to capture a variety of usable shots
-
Arrive camera-ready and on time for a scheduled on-set time window
Requirements
-
Adults ages 20–40s
-
Open to all diversities and sizes
-
Must live locally in the Denver, Colorado area (no travel provided)
-
Must provide hoodie/sweatshirt size for consideration (sizes needed: Small–XL)
Compensation
-
$350 for 4 hours on set
CASTING CALL — 4 STAR CASTING FUTURE PROJECTS, 2026
CASTING BY: 4 Star Casting
PROJECT: 4 Star Casting Future Projects — Upcoming Shows
ROLES: Infant (6–8 months) | Twins (6–8 months) | Quadruplets (6–8 months)
SHOOT DATES: TBD through TBD (upcoming shows)
AVAILABILITY: Must have open availability for upcoming productions (dates/call times TBD)
LOCATION: Chicago, IL
RATE: $250 / 4 hours
⸻
SEEKING TALENT WHO MATCH THE FOLLOWING SPECS:
INFANT (6–8 MONTHS)
• Age: 6–8 months (not younger than 6 months)
• Gender: Any
• Ethnicity: Primarily African American, but all will be considered
• Must have a current work permit for the minor
• Must be local to Chicago and surrounding suburbs
TWINS (6–8 MONTHS)
• Age: 6–8 months (not younger than 6 months)
• Gender: Any
• Ethnicity: Primarily African American, but all will be considered
• Must have a current work permit for each minor
• Must be local to Chicago and surrounding suburbs
QUADRUPLETS (6–8 MONTHS)
• Age: 6–8 months (not younger than 6 months)
• Gender: Any
• Ethnicity: Primarily African American, but all will be considered
• Must have a current work permit for each minor
• Must be local to Chicago and surrounding suburbs
⸻
IMPORTANT NOTICE
This opportunity is cast by 4 Star Casting.
It is completely FREE to apply.
African American Wheelchair User Needed for Churchgoer Background Role
Job Description
A production is seeking an African American male or female who uses a wheelchair to portray a churchgoer in a background role. This is a paid opportunity for talent who can bring an authentic, natural presence on camera in a respectful church setting.
Job Responsibilities
-
Portray a churchgoer as background talent in a church scene
-
Follow on-set direction and maintain continuity during filming
-
Arrive on time and remain professional throughout the shoot
Requirements
-
African American talent, male or female
-
Ages 18+
-
Must use a wheelchair (role requires wheelchair presence)
-
Must be able to work in Fayetteville, GA
Compensation
-
$96 / 8 hours
Basketball Players Needed for Energy Drink Commercial
Job Description
A commercial shoot for an energy drink is seeking basketball-playing women in the Miami area. This is a paid opportunity for local talent who can bring real athletic ability, strong on-camera presence, and natural confidence. Production is requesting self-tapes and basketball skills videos for consideration.
Job Responsibilities
-
Perform basketball movement and gameplay actions on camera for a commercial
-
Follow direction from the creative team and deliver energetic, authentic performance
-
Participate in a fitting and shoot during the scheduled production week
Requirements
-
Women ages 18–28 (approx.)
-
Any ethnicity
-
Must be Miami local (no travel; self-report only)
-
Must have basketball skills and be able to provide skills videos
-
Must be available for fitting and shoot during the second week of January
Compensation
-
$2,700 rate
-
+20% agency fee (if applicable)