*Position may be held from any of our offices in Western New York!*
The Provider Relations Manager delivers leadership in the development, direction, execution, and evaluation of an effective provider relations program that supports the delivery of high-quality care coordination throughout the service area. This role develops and maintains an ongoing collaborative relationship with providers based on mutual respect, high-quality outcomes, and customer satisfaction. The Provider Relations Manager works to continually shape the network landscape, by offering education, creating solutions to providers. This role will act as a change agent ensuring that Provider partners are engaged, informed, and motivated to support health home care coordination in achieving identified outcomes. The Provider Relations Manager will listen to feedback from external stakeholders and work with internal departments to resolve any service issues and ensure continuous quality improvement. The Provider Relations Manager must be able to present information in an organized and professional manner.
Why Work for Person Centered Services?
When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals:
- $1,000 HIRING BONUS!
- 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
- Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
- 401(k) – the Company matches 50% of the first 6% up to a maximum of 3% (VESTED IN FIRST PAYCHECK!)
- Company paid benefits: basic life insurance, long-term disability, and starting July 1st we will be launching a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
- Employee Discount and Wellness Programs – Currently providing 3 paid hours per week for exercise/ personal wellness!
- Professional development opportunities including mentorship program options and ongoing coaching
Position Responsibilities
- Acts as liaison between Providers and Person Centered Services developing and coordinating strategies to promote network development among Providers.
- Establishes collaborative relationships with Providers, maintains regular communication with them, providing support, training, educational materials and guidance as necessary.
- Develop systems to ensure effective coordination between providers and care coordination.
- Supports Provider issue resolution at local and regional levels and works toward creating solutions and preventative measures for identified trends.
- Develops or identifies tools to inform Care Coordinators of opportunities within the community that are available to people receiving care coordination to address the Social Determinants of Health and improve health and wellbeing.
- Evaluates the utilization of Providers within the service area and provides data to inform service development.
- Coordinates trainings for Providers on the use of the EMR Portal and ensures issues are routed to the appropriate help desk.
- Collaborates with the Care Coordination Department, QA Department, EMR Administrator and Senior Leadership Team to determine program outreach needs and adjusts strategies accordingly.
- Assists Providers in preparation for VBP and Managed Care as internal strategies are formulated.
- Regularly attends and maintains active involvement in assigned committee meetings.
- Participates in continuous quality improvement activities with various internal teams to improve service quality for provider agencies.
- Performs other related duties as required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Requirements:
Position Requirements
- Bachelor’s Degree required
- Experience working with DD Provider Agencies preferred
- Knowledge of OPWDD funded services and supports preferred
Knowledge, Skills, and Abilities
- Knowledge of OPWDD, DOH or Health Homes preferred
- Detail-oriented and capable of professional, empathetic communication with key internal and external contacts.
- Strong presentation skills with a capacity to train others
- Ability to keep sensitive and privileged information confidential
- Demonstrates cultural competence
- Demonstrates ethical and professional responsibilities and boundaries
- Proactively approaches and prioritizes professional responsibilities
- Experience communicating to small and large audiences
- Ability and willingness to work in a fast-paced environment
PERSON CENTERED SERVICES
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Role: Defendant — Jackson Rivera (Male, 40s, Any Race)
Howard Rapherty is suing Jackson Rivera DBA “Rivera Hauling Co.” for $1,200, claiming a toolbox fell out of a company truck and damaged Howard’s BBQ equipment. Jackson denies liability, stating loads are always secured, no driver reported an incident that day, and there’s no direct video of the toolbox leaving the truck bed. He also points to GPS logs showing multiple company trucks on the street, but none stopping or behaving unusually.
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Role: Plaintiff — Howard Rapherty (Male, 50s, Any Race)
Howard Rapherty is suing Jackson Rivera (doing business as “Rivera Hauling Co.”) for $1,200 after a toolbox allegedly flew out of a passing truck labeled with the company’s logo and damaged Howard’s BBQ equipment. Howard claims the impact ruined his grill setup and he’s seeking replacement costs for what he says was an avoidable safety failure.
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Character Overview: Howard is a middle-class, married accountant in his 50s who takes pride in being the family BBQ master. He’s responsible, routine-driven, and values fairness—so a random, chaotic incident like this feels like a violation of basic rules and accountability. Howard is frustrated because he believes the evidence is obvious (logo on the truck, damaged property), and he wants the business to “do the right thing” without hiding behind technicalities.
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Strong improv ability with natural, grounded delivery
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Comfortable portraying practical “dad” energy with controlled annoyance
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Able to explain the incident and damages clearly and consistently
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Strong reactive listening when questioned about proof and identification
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Can balance frustration with credibility (not ranting—reasoned and firm)
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Role: Plaintiff Witness — Casey Wilson (Any Gender, 30+, Any Ethnicity)
Casey Wilson is a witness supporting Howard Rapherty’s claim that a toolbox flew from a truck labeled with Rivera Hauling Co.’s logo and damaged Howard’s BBQ equipment. Casey can speak to what was seen or heard, the condition of the area/BBQ after impact, and any identifying details about the truck or timing.
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Can stay neutral and factual even under pressure from the defense
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Role: Plaintiff Witness — Caleb Bennett (Male, 8, Any Race)
Caleb Bennett is the 8-year-old at the center of a dispute between his mom, Laura Bennett, and their neighbor babysitter, Monica Reyes. Caleb was injured while being babysat, and the incident also involved damage to a coffee table. Caleb can share what he was doing, what he remembers, and how the accident happened from a child’s perspective.
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Role: Defendant — Monica Reyes (Female, 40s, Any Race)
Laura Bennett is suing Monica Reyes for $1,544 after Monica babysat Laura’s son Caleb and he was injured and a coffee table was damaged. Monica denies owing Laura, arguing Caleb’s uncontrollable behavior caused his own injuries and the damage. Monica is also countersuing Laura for $200, claiming Laura failed to reimburse the ER co-pay Monica paid for Caleb.
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Can communicate the $200 ER co-pay counterclaim clearly and consistently
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Role: Plaintiff — Laura Bennett (Female, 35–45, Any Race)
Laura Bennett is suing her upstairs neighbor, Monica Reyes, for $1,544 after Monica babysat Laura’s 8-year-old son, Caleb, and he was injured and Laura’s furniture was damaged. Laura is seeking $956 in medical bills, $76 for coffee table repairs, and $512 for the value of a lost day off. Laura claims Monica failed to properly monitor Caleb, leading to the injuries and the damage.
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Role: Defendant — Rashawn Barkley (Female, 40s, Any Race)
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