Live! Hospitality & Entertainment

Live! Hospitality & Entertainment is bringing our powerhouse concept, Sports & Social, to Miami World Center!

Sports & Social will bring the best in sports watching and exciting entertainment with

state-of-the-art AV technology, including an LED display at its centerpiece that will allow guests to enjoy multiple games and sporting events at once. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, a wide variety of interactive social games, and an expansive outdoor rooftop patio.

Director of Event Sales Responsibilities include, but are not limited to:

Sales and Business Development

• Visit and court potential clients to increase awareness and exposure for the district.
• Target convention and hotel conferences, capitalizing on ways to attract and sell to each.
• Target companies that use DMCs and independent planners to find event venues.
• Create and conduct proposal presentations and RFP responses.
• Attend networking events in a sales capacity.
• Maintain and grow existing client list.

Event Planning

• Coordinate event details with clients once the contract is signed.
• Work with all event vendors, including: florist, rental company, security, parking.
• Work with each venue’s operations team on all event preparation.
• Meet with clients for additional walk-throughs to finalize event details.
• Assist with continual up-selling of client and event throughout the working relationship.
• On-site day of event coordinating to ensure execution is on schedule, maintaining contact with the client throughout and coordinating vendors.
• Provide event recaps and operation, sales and production suggestions to the team.
• Maintain fiscal responsibility in terms of rentals, supplies and labor.

Marketing

• Coordinate production and distribution of event posters, flyers and marketing materials
• Assist in the development and implementation of marketing plans as needed

Director of Event Sales Qualifications

• High School diploma or equivalent, plus 2-3 years of experience in sales management and/or marketing, hospitality industry a plus. College degree preferred.
• Must speak fluent English, other languages preferred.
• Proven leadership skills and ability to drive sales.
• Must be savvy in marketing and promotional strategies.
• Possess an outgoing personality, ability to approach all individuals and strike up conversations.
• Reliable and have the ability to keep collected information secured.
• Strong project management, time management and organizational skills
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Excellent computer skills including MS Word, PowerPoint, Excel and producing BEOs and sales contracts.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions.
• Ability to effectively communicate information and ideas
• Ability to as build and maintain relationships
• Ability to work collaboratively with all individuals on the team, including General Managers, Kitchen Managers and banquet staff
• Mathematical skills, including basic math are utilized frequently.
• Problem solving, reasoning, motivating, and organizational skills are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• Required to work weekends and late nights, along with daytime office hours.

The Director of Event Sales position requires the ability to perform the following:

• Frequently standing up or moving within and outside of the facility safely and efficiently.
• Must be able to move about assigned venue safely, with ease, and record guest information.
• Carrying or lifting items weighing up to 30 pounds.
• Handling objects, such as promotional items, computer keyboard and phone.
• Bending, stooping, kneeling.

Live! Hospitality & Entertainment

Talent Acquisition Manager

The Talent Acquisition Manager for Live! is responsible for sourcing the dining and entertainment industry’s top talent, overseeing hiring and talent management processes, and acting as an ambassador for the Live! brand. This is a fantastic opportunity to join a well established and rapidly expanding organization and to be a key contributor in building our team’s growth and success.

This role will be focused specifically in recruiting salaried employees for Live! Dining & Entertainment Districts, Live! Casinos, corporate team members, and our non traditional development projects.

A successful Talent Acquisition Manager for Live! Hospitality & Entertainment District should be….

• a story teller – you will be responsible for sharing the rich history of Live! and The Cordish Companies with prospective candidates, as well as describing our exciting upcoming developments. A skilled recruiter will be able to accurately convey the unique characteristics that make Live! an amazing company to work for.
• a driver – great employees on our team have one thing in common – the drive to succeed. A competitive nature and a sense of urgency are key to success in this role.
• a connector – you are inherently driven to build and foster relationships.
• a project manager – this role will oversee interview processes for multiple roles in several cities. It is key that our recruiting manager ensures that we are moving through the process efficiently to create a positive candidate experience.
• a strategist and advisor – we are looking for more than just a recruiter. We are hiring an expert who can provide guidance to the hiring managers they work with and can provide creative solutions to talent related issues.

Responsibilities

• Work with operations and marketing leadership to identify talent needs and ideal candidate profiles.
• Source top talent through active search and outreach methods.
• Project manage interview process from start to finish.
• Work with leadership to identify internal talent solutions.
• Research and select job advertising options.
• Build the company’s professional network through relationships with colleges and other partners.
• Participate in job fairs and career events.
• Advise hiring managers on interview processes and candidate evaluation.
• Suggest ways to improve employer brand.

Requirements

• 2+ years of recruiting or sales experience
• Experience with phone, video, and in person interviews, candidate screening, and evaluation
• Ability to communicate effectively, both verbally and in writing
• Ability to prioritize and manage time efficiently
• Knowledge of social media and professional networks

Live! Hospitality & Entertainment

Banquet Manager Responsibilities include, but are not limited to:

• Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
• Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
• Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction.
• Review guest check with client after function and obtain signature.
• Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment.
• Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
• Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Ensure the guests’ total satisfaction.
• Ensure that our vendors have adequate inventory of supplies and equipment; discuss pricing or service issues and resolve any vendor performance issues, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Banquet Manager Qualifications

• A high school diploma or GED equivalent required, some college preferred.
• Must have at least 1 years’ experience with advanced banquets and food and beverage operations training and operations, including one year supervisory experience, or an equivalent combination of education and experience.
• Must speak fluent English.
• Proven ability to lead a team and communicate efficiently, both verbally and in writing.
• Exceptional time management and organization skills.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the brand and the Company.

The Banquet Manager position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
• Moving about the function areas.
• Moving about the outlet(s)
• Handling objects, products
• Bending, stooping, standing, and kneeling
• Withstand potential climate temperature changes in assigned work area.

Live! Hospitality & Entertainment