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National Transaction Manager – Full-time ****MUST BE LOCATED IN DALLAS, TX****

Job Summary

Morrow Hill, a leading player in the commercial real estate industry, is seeking a skilled and dynamic National Transaction Manager to become an integral part of our team located in Dallas, Texas. In this role, you’ll leverage your expertise to oversee high-profile accounts, ensuring seamless transactions from inception to closure. This role is a mid-to-senior level position where your skills are valued and rewarded with a competitive salary, commission, and a comprehensive benefits package.

Core Duties and Responsibilities

· Manage all deals for high-profile accounts

· Oversee the entire leasing process through transaction delivery and close-out

· Coordinate with internal client teams

· Manage field brokers and other subject matter experts necessary to deliver an integrated solution to our clients

· Assist in the creation of presentations given at regional and national conferences

· Manage multiple transactions at once

· Attend company meetings and assist with preparation for client meetings and deliverables

· Support Brokers in on-going transactional needs, client relations and business development

Education and Experience Requirements

· Minimum 2 years leasing experience in a commercial real estate environment

· Texas Real Estate License

· Commercial leasing experience required (retail experience is a bonus)

· Lease negotiation experience strongly preferred

· Proficient in Microsoft Office (Excel, Word, Outlook)

· Familiarity with PipeDrive and CRM software preferred

· Client relationship management skills

· Excellent attention to detail and organizational skills

Employment Type

Full-time

Company Summary

VOTED ONE OF THE BEST COMPANIES TO WORK IN 2022! Morrow Hill offers premier corporate and franchise real estate strategies nationwide. Our clients receive the best presentation of properties and exceptional real estate services to meet their needs. Morrow Hill always exclusively represents tenants in their lease negotiations. We pride ourselves on having unparalleled access to every option in the market and meeting our client’s long-term real estate objectives through our single point of contact model. Join our team as we continue to set the standard in office, retail, industrial and franchise leasing.

Morrow Hill is proud to be an Equal Opportunity employer and does not discriminate based on an applicant’s race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, or marital status. 

Morrow Hill Commercial Real Estate

*****THIS POSITION IS NOT REMOTE******

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

We are seeking a Senior Manager Outreach Manager to lead our centralized member outreach efforts at WellBe. This leader will help provide guidance, focus and execution to the strategic direction of the Outreach Center to include but not limited to inbound, outbound, quality and training department development and direction. Work as a cross-functional leader to build transparent, impactful and collaborative member related services within WellBe. Achieve results, drive initiatives to improve the efficiency and effectiveness of processes and procedures, seek out best practices to support scalable growth with a focus on people, processes and technology. Establish a culture that supports best in class service to our membership and is aligned to the WellBe core values. You will have the opportunity to shape and execute the WellBe outreach team, strategy and leadership reporting to you. You must have proven Outreach Center management experience and a passion for patient satisfaction.

Role & Responsibilities

The Senior Manager Outreach Center oversees all aspects of the daily operations of our Outreach Center, overall team performance and drive strategic direction.

  • Develop and establish division goals, accelerate our member engagement and communication model to drive overall performance.
  • Define & implement strategies to improve member experience and engagement, scale multiple teams, develop talent and improve retention.
  • Participate in the development of roles, enhancement of tools, and assessment of outreach center effectiveness and efficiency.
  • Implement growth strategy and develop new processes as necessary to enhance WellBe centralized outreach center performance.
  • Build collaborative relationships within the outreach center leadership team as well as cross functionally that fosters productive partnerships and encourages process improvement.
  • Prepare reports and analyze outreach center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Participate in the strategic oversight of the Outreach Center developing tools and assessing call center effectiveness and efficiency.
  • Work closely with the Vice President of Contact Center Operations to develop and best-fit improvement plans as well as make recommendations and needed adjustments based on employee and member feedback.
  • Championing change and improvements across the patient experience.

QUALIFICATIONS

Educational/ Experience Requirements:

  • Bachelor’s degree in business or equivalent experience
  • 7+ years of current experience in management within a contact center
  • 3+ years of current experience managing large teams and building structure and processes

Required Skills and Abilities:

  • Proficient in Microsoft Office Suite, especially Microsoft Excel, Word, and PowerPoint
  • Experience using a Customer Relationship Management (CRM) systems
  • Proficiency in call center software (CCaaS) (e.g. RingCentral, Five9, Etc.)
  • Proficiency with navigating EHR and scheduling systems
  • Healthcare industry (Medicare) knowledge is a plus
  • Desire to tackle complex challenges and transform them into solutions.
  • Proven ability in managing multiple priorities, with the ability to work in a fast-paced environment.
  • Ability to form solid cross-functional relationships and influence others to drive to a common goal.
  • Strong organizational, problem-solving and analytical skills.
  • Demonstrated strategic and impactful leadership with global support teams in highly collaborative environments.

Supervisory Responsibility: This position will have supervisory responsibility

Travel requirements: Travel may be required up to 20%

Work Conditions: Ability to lift up to 20lbs. Moving, lifting, or transferring of patients may involve lifting of up to 50lbs as well as assisting with weights of more than 50lbs. Ability to stand for extended periods.

Ability to drive to patient locations (i.e. home, hospital, SNF, etc). Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role

WellBe Senior Medical

$$$
Job Type:
Staff / Crew
Skills:
Videography

Are you a strategic thinker and a seasoned leader? Our client is seeking a dynamic and visionary Director of Services to lead their team and embark on a journey of innovation and success. This organization prides itself on the ability to continuously develop to meet its client’s needs and deliver exceptional services that exceed their expectations. In this role, you will have the opportunity to work in the heart of the organization growing and building their services division. This role offers creativity and autonomy for you to analyze and evaluate all current service processes and build best practices.

The ideal candidate must possess:

  • Experience in HVAC and logistics/transportation industry
  • 7+ years of experience in service
  • Must be smart, hungry, and driven to succeed
  • Incredible benefits and full pay for continued learning

Location is flexible due to the hybrid model: Candidate must be within 2.5 hours of their White Plains location and can travel for onsite needs.

  • New Jersey
  • New York
  • Connecticut

Culpeo HR

About the position

We are looking for a Team Assistant to join our fun, supportive and busy international Advisory team in Austin. As a Team Assistant, you will provide a range of organizational and administrative tasks supporting our Advisory Management team. The ideal candidate will thrive on coordination, organization and will be a self-starter. The position would be suitable for a range of experience from someone starting their career through to a person with several years of experience in an administrative role.

We are looking for someone with excellent organizational skills, who is a confident communicator, fluent in English, capable of dealing with people at all levels, and someone who always maintains confidential and professional communication.

Reliability and adaptability are vital for this role, together with the ability to work independently and to be flexible in handling various organizational tasks with changing deadlines and priorities.

About us

From its academic roots, Aurora Energy Research has grown to become the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of around 400 experts with vast energy, financial and consulting backgrounds, covering power, hydrogen, carbon and fossil commodities.

We are active in Europe, Australia and the US, working with world-leading organizations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a thriving, rapidly growing company with offices across the globe and more opening soon. We currently serve around 600 of Europe’s most influential energy sector participants, including utilities, investors, and governments, and expect to continue to grow rapidly, adding new countries and products to our portfolio.

Key responsibilities

  • Providing all-round support to the Advisory Management team, managing diaries, organizing and booking travel arrangements, meetings and itineraries, and submitting expenses
  • Organizing and managing a comprehensive schedule of meeting and diary requirements, both internally and externally for the Advisory Management team for up to four people
  • Communicating with clients, scheduling calls and workshops plus arranging meeting agendas
  • Arranging business travel, including flights, transportation, accommodation, and restaurants for members of the Advisory Management team
  • Tracking projects in Salesforce and supporting on project reporting
  • Support with project admin including contract drafting and liaising with legal and financial teams to ensure projects are correctly accounted for in internal systems
  • Meeting preparation including meeting room setup and management
  • Handling and filtering/responding to incoming correspondence
  • Collating and preparing presentations and proposals using Word, Excel, and PowerPoint, including minute taking
  • Supporting and coordinating the internal functions of the Advisory team such as internal events; trainings and activities

What we offer

  • A fun, informal and international work culture
  • A competitive salary package
  • Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
  • Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills

At Aurora we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working, part-time hours and flexible start and finish times. Please talk to us at the interview about the flexibility we could offer, and we will explore what is possible for the role.

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

What we are looking for

Required attributes:

Even if you do not meet all the requirements below and are interested, please still apply, and let us know your motivations.

Required attributes:

  • Excellent interpersonal skills with the ability to build relationships at all levels
  • A self-starter, with a positive, can-do attitude, able to juggle a variety of tasks at any one time
  • Passionate about teamwork but able to work independently, too
  • Excellent organizational skills, time management and attention to detail
  • Strong ability to communicate clearly and professionally with both internal colleagues and clients
  • Excellent MS skills particularly Outlook (diary management), MS PowerPoint, Excel & Word
  • Ability to use initiative, plan, with a willingness to proactively take on new tasks

Desirable attributes:

  • Work experience as a personal assistant or in an administrative position
  • At least 1 year of proven working experience in a fast-growing professional services business or in a sales/client-facing environment
  • Proven work experience managing complex meeting schedules across multiple time zones

The successful candidate would start as soon as possible. We will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your CV, a brief cover letter, your salary expectations and state your earliest possible start date to the following link.

Aurora Energy Research

$$$

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

  • Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
  • Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
  • Work with business partners to ensure the timely processing of information related to insurance policies.
  • Monitor and respond to critical business and customer needs in a timely and professional manner.
  • Compile ad hoc claims reports.
  • May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
  • Analyze and validate data to ensure accuracy and quality.
  • Provide oversight to the offshore claims team in various tasks.
  • Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

  • 1-3 years of work experience in an office environment.
  • Experience in the insurance industry is a plus.
  • Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
  • Excellent written and verbal communication skills.
  • Focused eye for detail and accuracy.
  • Strong organizational and time management skills.
  • Desire to work as part of a team in a collaborative environment.
  • Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group

$$$

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

  • Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
  • Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
  • Work with business partners to ensure the timely processing of information related to insurance policies.
  • Monitor and respond to critical business and customer needs in a timely and professional manner.
  • Compile ad hoc claims reports.
  • May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
  • Analyze and validate data to ensure accuracy and quality.
  • Provide oversight to the offshore claims team in various tasks.
  • Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

  • 1-3 years of work experience in an office environment.
  • Experience in the insurance industry is a plus.
  • Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
  • Excellent written and verbal communication skills.
  • Focused eye for detail and accuracy.
  • Strong organizational and time management skills.
  • Desire to work as part of a team in a collaborative environment.
  • Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group

Scope of Position: The Director of Psychiatric Services is responsible for the psychiatric care of clients providing assessment and diagnosis, medication prescribing and medication management as well as client education. The Director provides medical direction for Hamm Clinic including supervision of prescribers. The Director is also a resource to staff therapists and community stakeholders providing education and consultation. The Director partners with Hamm Clinic leaders in the formation of policy and procedures and the maintenance of continuous quality improvement planning and practices.

Qualifications: The right candidate must possess a medical degree from an accredited school of medicine, have or be able to obtain unrestricted Minnesota State Medical Licensure and be board certified in the provision of psychiatry. 

Reporting Structure: This position reports to the Chief Executive Officer.

Core Requirement: Must appreciate and participate in a positive, passionate work culture. Hamm Clinic is committed to an integrated model of mental health care with a focus on psychotherapy within a multi-disciplinary and collaborative community. Our goal is to do this work in a trauma-informed, equitable environment in which all identities are welcome and in which employees strive to maintain an intersectional lens in considering their own privilege and how that might impact their work. It is expected that all are dedicated to learning and supporting this model, as appropriate for their specific duties.

Diversity and Equity Vision Statement: Hamm Clinic places the highest value on the dignity and worth of all people. We are committed to providing accessible, equitable, culturally responsive, and trauma- informed care to all who seek Hamm services.

The full-time salary range for this benefit eligible position is: 260-280k (DDQ). Salary and Benefits are prorated if filled in a part-time capacity.

If hired as a non-benefit eligible part-time independent contractor, the hourly rate would be $160-180 per hour (DDQ).

Benefits: Hamm Clinic offers competitive compensation and full benefits including PTO, health and dental insurance, long and short-term disability insurance, continuing education stipend, and a 401k.

 

Qualified candidates please submit a cover letter and resume to [email protected]

Hamm Memorial Psychiatric Clinic

Job Summary:

This position reports to the Senior Vice President of US Operations with Access Healthcare. The Director of Client Services will be responsible for overall success of the client engagement, guiding it from inception through development and providing continuity for the client.

This individual must be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills, able to quickly establish credibility and rapport with a broad set of senior executives.

Supervisory Responsibilities:

This position has direct supervisory responsibilities including all team members reporting up into this role.

Duties/Responsibilities:

  • To be the central point of contact for the customer from Access Healthcare to ensure we exceed customer expectations and retain highest customer satisfaction. This individual will serve as a client advocate ensuring all client expectations are fully understood and executed within Access and to ensure the client understands the value provided by Access Healthcare.
  • To be a growth agent for the organization by executing incremental growth plans and new revenue acquisition from existing clients assigned. To become the trusted advisor of the customers (that will be part of the individual’s portfolio) and be able to shape opportunities and drive value to the client for all their needs.
  • To collaborate with internal operations leadership, solution team and finance teams to develop and submit client value proposals.
  • To work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes for assigned clients.
  • To ensure adherence of client governance meetings by establishing and conducting regular business meetings with the client and internal operational stakeholders. Coordinate regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) with client, service delivery and business development.
  • Ongoing engagement with client exposing them to Access Healthcare’s expanding capabilities and product offerings, with a keen eye towards gathering product & market intelligence and driving value in solving client challenges. In the process, to grow the revenue base with the client.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent client relationship and process management skills.
  • Analytical and critical thinking skills.
  • Proven analytical and root cause analysis capabilities.
  • Attention to detail and accuracy.
  • Excellent writing, communication skills and strong interpersonal skills.
  • Ability to organize and prioritize multiple projects, activities, and deadline.
  • Must be self-motivated and able to work autonomously.
  • Ability to create and develop relationships at all levels.

Education and Experience:

  • Bachelor’s degree in related discipline or equivalent experience required.
  • Must have a minimum 10 years of revenue cycle management experience working in a global delivery model.
  • Prefer, but not required, participation in revenue cycle operational platform groups such as HFMA or AAHAM or other recognized professional associations.
  • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
  • Proficiency with Electronic Health Records

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Access Healthcare Services

Marketing Coordinator/ Client Service Representative

Job Description:

Marketing (40% of Time)

– Lead person for company wide marketing efforts, the Voice of Company

– Develop, Plan and manage all marketing activities which include but not limited to:

  • Business Association Activities
  • Charity Sponsored Events
  • Social Media Posts
  • Direct/ Indirect/ E-Mail Campaigns
  • Corporate Outings and Celebrations

– Maintain Database of costs and results

– Manage all Marketing Materials, giveaways, etc.

– Evaluate Success of all Company Marketing Efforts

– Recommend improvements and new ideas to existing marketing efforts to improve our marketing penetration

Sales Support (60% of Time)

– Assigned to Account Executives to assist in order to increase sales efficiency

– Generate proposals and quotes daily

– Locate/ Order Vehicles and Equipment

– Schedule delivery of equipment to end user

– Handle daily calls from existing clients and prospects

– Maintain Contact database daily

Must Have:

– Great attitude

– Outgoing personality

– Willingness to learn/ help team members

– Passion/ Strong work ethic

– Flexibility/ Willing to work extra hours when needed

– Goal/ Family Oriented

– Some College

– Canva/PowerPoint/Excel skills

Like to Have:

– College Degree

– B2B Marketing experience

Confidential Search

$$$

The Role:

  • Help develop and build team processes and scripts in an ongoing manner.
  • Accountable for a team of Specialists, ensuring they are meeting team metrics, and providing on-the-spot guidance for questions or escalations.
  • Coach team to provide the highest level of support to customers via inbound phone calls, chats and tickets for technical inquiries, or determine if roadside assistance is needed. •Work closely with the Customer Care Manger to strategize advancements by determining improvements to processes, metrics, training or comprehension.
  • Resolve customer cases and escalations, communicating efficiently with internal departments when needed.
  • Advocate for the customer to improve services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.
  • Model Product Expertise to team of specialists to educate vehicle owners, generating confidence in the operation of a vehicle. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical or cosmetic issues.
  • Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.
  • Triage car condition or operational concerns during escalations of initial vehicle production

Requirements

  • Availability to work weekends, or a flexible schedule to eventually support customers 24/7, 365 days of the year.
  • Minimum 3 years of experience in customer service, or contact center experience, as well experience building workflows, processes and scripts.
  • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities.
  • Excellent communication and comprehension skills. •Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
  • Exceptional time management skills, and multitasking capabilities, rapidly but effectively able to handle multiple customer cases. Remains organized with a sense of priority, adapt to work in a high pressure and fast pacing environment
  • Understands both Mechanical and Cosmetic repair times, skills and cost management
  • Willingness to learn new and innovative automotive technologies.
  • Familiar with Outlook, and MS Office Suite.
  • Verbal and written skills in English.
  • Verbal and written skills in Canadian French and Arabic.
  • Start up, or NPI experience preferred but not required.
  • Automotive industry experience preferred but not required.
  • Highschool Diploma or GED

Zobility

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