Model Casting Calls and Auditions

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

Director of Exceptional Scholar Services

Tucson, AZ

OUR MISSION:

• Leman Academy of Excellence offers a rigorous, classical education based on the traditions of Western culture where all disciplines are interrelated allowing scholars the ability to think independently and critically. We purpose to partner with supportive parents, pursue excellence, provide a safe and challenging environment, and instill morals and values in order to produce tomorrow’s leaders today.

CORE VALUES:

Core Values are the key to defining our culture. They drive our decisions and shape our behavior. Below are the Core Values for Leman Academy of Excellence:

• CARE: Every precaution is taken to ensure a safe and secure environment for every scholar, staff and guests.
• CIVILITY: Every scholar, family and employee is treated with respect and as a valued individual.
• COMMUNITY: We strive to build a community where all stakeholders are motivated to be involved and feel connected and valued.
• CLASSICAL EDUCATION: Oversight and training is in place to ensure we are offering a rigorous, scholar-centered, classical education program including high expectations, values and virtues and providing scholars an environment of engaged learning.

SUMMARY:

• The Director of Exceptional Scholar Services is directly responsible for implementing and maintaining K-8 ESS (SPED), 504, ESS and Intervention programs and services in conformance to Leman Academy of Excellence, State and Federal objectives; providing written support and/or conveying information; serving as a resource to scholars, Leman Academy of Excellence families, school personnel and the Board; and maintaining adequate staffing to ensure objectives of programs and services are achieved within budget. This is an Executive Leadership position that reports directly to the CEO.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

A. Required:

• Minimum of a Master’s Degree.
• Valid Arizona Special Education Certification OR related services certification/licensure.
• A minimum of three (3) years of experience in managing/overseeing a special education program.
• Thorough working knowledge of the various laws, compliance, regulations, theories, teaching/therapy strategies, and techniques applicable to special education and related services.
• Knowledge of materials available or needed for the educational progress of special education students.
• Knowledge of Federal and State Special Education laws and requirements.
• A history of ability to work cooperatively with Administration, District staff, development personnel and teachers.
• Valid AZ Driver’s License.
• AZ IVP Fingerprint Clearance Card / Background and Criminal History Clearance.
• First Aid and CPR Certification.

B. Desired:

• Five (5) years of experience in special education programs or related field.
• Evidence of continued professional growth in special education or related area.

SKILLS, FUNCTIONS & RESPONSIBILITIES:

• Collaborates with Leman Academy of Excellence (LAE) Principals and school ESS teachers for the purpose of implementing and maintaining services and/or programs.
• Sets staffing levels for school Exceptional Scholar Services (ESS) for the purpose of providing services with fiscal efficiency.
• Directs personnel, for the purpose of delivering services which conform to established guidelines.
• Ability to model and articulate the terms, concepts, and requirements, both federal and state, related to the provision of Special Education Services, with others to ensure the provision of FAPE.
• Collaborates alongside the CEO/CFO to Develop proposals, new programs, budgets, and grants for the purpose of meeting LAE goals.
• Evaluates LAE and school ESS programs and monitors the implementation of ESS and compliance with regulations in each location, for the purpose of carrying out and achieving objectives within the area of responsibility.
• Facilitates meetings and processes, for the purpose of implementing and maintaining ESS programs and services of LAE which achieve desired objectives.
• Implements assigned programs and/or projects for the purpose of conforming to LAE and state curriculum and/or instructional objectives.
• Prepares documentation and reports data to the Arizona Department of Education (ADE) for the purpose of providing written support, conveying information, and complying with Federal and State regulations.
• Communicates information on programs, services, and regulations to school personnel, parents, the Board, and all LAE campuses for the purpose of understanding of the programs.
• Recruits, hires, supervises, and evaluates LAE-level ESS staff including Speech Pathologists and assistants, School Psychologists, Occupational Therapists, Physical Therapists, and providers of Early Intervention and Early Childhood ESS, for the purpose of carrying out objectives within areas of responsibility.
• Serves as the LAE Representative for IEP meetings when resources beyond school budgets may be considered for the purpose of efficiently managing fiscal resources while meeting ESS regulations.
• Serves as the LAE liaison to the Arizona Department of Education for coordination of ESS services; and manages ESS complaints, for the purpose of providing required services.
• Coordinates with outside agencies to provide services to Scholars and staff, and ensures the offering of appropriate services.
• Supervises the training of ESS instructional assistants.
• Writes LAE Policy for ESS as is needed or required in order to assure program consistency and compliance with state and federal rules in all locations (aids in policy creation for Colorado but is not explicitly supervising).
• Maintains a high level of knowledge regarding developing ESS issues, changes in the laws and case law, and educational methods of educating Scholars with disabilities, for the purpose of managing an excellent ESS program.
• Skill in establishing and maintaining effective working relations and communication with co-workers, vendors, students, parents, the general public and others having business with the school district.

WORK HABITS AND ATTITUDES:

• Be a self-starter with an ownership attitude.
• Demonstrates a strong sense of drive to meet goals.
• Shows initiative and resourcefulness.
• Performs accurate work in a timely manner.
• Meets deadlines and sets priorities.
• Demonstrates flexibility, adaptability, and punctuality.
• Works well with minimum supervision.
• Is dependable and accepts responsibility.
• Shows sensitivity and tact in dealing with others.
• Accepts direction and constructive criticism.
• Cooperates with fellow workers and other departments.
• Follows school policies and safety rules.
• Demonstrates a professional appearance on a daily basis.
• Demonstrates a willingness to work as a team player.
• Embraces collaboration with other professionals.
• Excellent organization, time management and follow-up skills.
• Maintains a professional environment at all times.
• Skills to manage personnel and programs, communicate effectively, problem solve. Knowledge of ESS curriculum and programming, Arizona and Federal education law and regulation, LAE policies.
• Abilities to sit for prolonged periods, provide direction to others and make independent judgments, keep and maintain accurate records, meet deadlines, communicate with individuals of varied cultural and educational backgrounds, communicate in oral and written form.
• Significant physical abilities include reaching/handling/fingering, talking/hearing conversations and other sounds, visual acuity/depth perception/visual accommodation.
• Other duties as assigned.

*Essential functions, as defined under the American with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is illustrative only and is not a complete listing of all functions and tasks performed.

Position Type: Full-time

Campus: District, position will include travel to Leman Arizona locations

Compensation: Leman Academy offers a very competitive benefits package and overall compensation will be commensurate with talent, experience, and education.

Leman Academy of Excellence is an Equal Opportunity Employer.

req23-00830

Pop-Up Talent

Texas Restaurant Association Job Description

JOB TITLE:                      Director of Membership

REPORTS TO:                Chief Operating Officer

DIRECT REPORTS:       N/A

INDIRECT REPORTS:  Member Engagement Managers/Directors

Non-Exempt, Full-Time

JOB SUMMARY:

The Director of Membership is a critical role to the marketing and sales of membership and the products & services that provide financial value to members of the Texas Restaurant Foundation (TRA). Through execution of a successful sales & marketing strategy and campaigns targeted to articulate the value of membership and the TRA’s benefits to operational efficiency, training products, and partner services, the Director of Membership can drive growth, retention, and satisfaction of membership. Their focus is on identifying and responding to the opportunities across the State to grow membership and ensure new members are engaged, including driving members’ adoption of available benefits, products, and services (BPS). Working with the Marketing Manager, Regional Executive Directors, Member Engagement Managers/Directors, and leveraging partnership opportunities with like-minded organizations, the Director of Membership produces new members, maintains / increases the Association’s high member retention rate and level of member engagement, and increases the non-dues revenue stream driven by BPS adoption amongst existing membership. Role is based in the Austin office.

DUTIES:

Member Acquisition, Benefits Products & Services Adoption (30%)

Core to the success of the TRA is a strong membership, counted not only in number of members, but strength of engagement and adoption of available benefits, products, and services. The Director of Membership is the leader responsible for the success of membership development and retention. Key activities include:

·      Develop and execute all membership related acquisition strategies and promotions across internal staff and external membership development partnerships.

·      Track, evaluate, and promote the adoption of TRA member benefits, products, and services, with the goal to improve immediate adoption by new members and increase overall adoption penetration amongst existing members.

·      Collect, analyze, and review member input on products and services with the Chief Operating Officer and Director of Partnerships to refine offerings that best serve the needs of TRA membership.

·      Collaborate with Executive Directors to manage and ensure member engagement staff are successful in their new member acquisition, BPS adoption, and member retention targets/goals.

·      Identify mid to large size member opportunities and work with local team to execute high-touch member recruitment strategy, with special focus on top 100 franchisee operators and business in the $50M+ gross annual revenue and above categories of membership.

·      Collaborate with Chief Operating Officer and NRA membership rep to plan and execute national membership growth events and direct outreach, increasing the total TX-domiciled national members.

Member Engagement & Retention (30%)

As the TRA has evolved, engagement and retention with membership has expanded beyond issuing and collecting dues invoices. Regular contact with members across the State is critical to maintaining an engaged and involved membership. The Director of Membership will be responsible for:

·      Successfully executing the annual member life cycle engagement plan, reviewing metrics with key stakeholders, and facilitating an ongoing cycle of continuous improvement and process refinement. Success is measured by meeting or exceeding the annual member retention goal.

·      Work with the Member Engagement Managers/Directors to ensure consistent engagement with existing members, management of existing member data within the organization’s CRM, and support the needs of members.

·      Develop and coordinate with the Events Marketing Team and Regional Office Teams a best practice model to ensure that membership recruitment/development is incorporated into all events across the state, with a standardized follow-up model and method of tracking to promote high post-event conversion.

·      Managing internal chapter development programs, including member referral incentive opportunities and other similar programs that both grow membership and ensure that all Chapters maintain minimum membership levels.

Membership, Benefits, Products, and Services Marketing (30%)

Leveraging the strength of the TRA’s advocacy and thought leadership position within Texas’ foodservice industry, the Director of Membership develops a comprehensive membership and product marketing plan in collaboration with the Events Marketing Department to reinforce the value of membership and articulate the importance of using the resources provided by the TRA to its membership in the areas of compliance and operational efficiency. Key activities include:

·      Contribute to the overall development of a robust internal and external communications strategy to engage with industry operators and convert to new members (acquisition) and drive perceived value of membership through products and services, and invaluable information unable to be acquired elsewhere.

·      Recommend, create, and execute ad hoc marketing campaigns to drive membership activities within the Member Engagement Team and amongst targeted groups (i.e. reinstatement of long-inactive members) to leverage all opportunities for membership growth.

·      Develop and execute comprehensive product roll-out, in collaboration with the Director of Partnerships, and subsequent marketing strategy to ensure successful promotion and adoption of new BPS and to reintroduce existing BPS to drive member awareness and adoption.

·      Develop and execute annual/periodic member surveys to support the creation of a cohesive communication plan and ensure relevant content for informative blogs, newsletters, and webinars.

·      Support news alerts and other up-to-the-minute pushes to members, keeping them appraised of relevant information and to advertise the training products and services offered by the TRA and its partners.

·      Establish a promotional calendar to guide the communication cadence and messaging around member value in collaboration with the Events Marketing Team, providing TRA partners exposure and opportunity to highlight the members-only discounts, rebates, and/or other services they offer to improve operational efficiency.

Administration (10%)

To support the activites of the role and membership in general, the Director of Membership will be responsible for:

·      Generate, review, and distribute weekly membership status update reports and identify areas of opportunity with internal stakeholders.

·      Measure key membership development benchmarks (acquisition and BPS adoption) and report on them to the Chief Operating Officer.

·      Maintain membership demographic information for use in promotional materials, government relations/lobbying, and Foundation activities.

·      Track, measure, and report on membership growth activities from external and internal campaigns, promotions, events, and strategic partnerships.

And all other duties as assigned.

QUALIFICATIONS:

·      Bachelor’s degree in business administration, Communications, or any other related field and 3-5 years’ experience in association membership sales, engagement, and retention, or 5-7 years’ experience in association membership sales, engagement, and retention.

·      Expert-level competency with Microsoft Office Suite (Office 365), Adobe Creative Suite, Canva, MailChimp or similar mass communications platform, and Salesforce/CRM experience preferred.

·      Competency with digital and social media.

·      Excellent verbal and written skills, Comfortable presenting to large crowds.

·      Proven attention to detail, highly organized, and able to handle multiple tasks simultaneously.

·      Ability to maintain a consistently positive outlook towards all members and staff.

·      Previous sales and marketing industry experience in hospitality/restaurant and/or member-driven associations.

Role requires some local (Texas) and/or national travel, not exceeding 5-10% of hours worked.

Send Salary requirements and date available in cover letter with resume.

Role does not have any special or extraordinary physical requirements.

As the industry which the Association serves operates 24/7/365, role may at times require availability outside of standard “9 to 5” business hours, as needed, for activities like special events/meetings or to respond to emergency situations as needed and/or directed by the C-Suite.

Texas Restaurant Association

Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us!

The Director of Customer Experience & Call Center Operations is responsible for the overall strategy and execution of all call center support services and the broader omni-channel customer service experience. He/she will partner and collaborate with all levels of the organization to develop and improve the customer experience.

The Director of Customer Experience & Call Center Operations will manage all aspects of call center operations. This includes managing the external customer experience through phone calls, email, online contact support, and store-generated help tickets. The Director will be responsible for achieving and maintaining established performance benchmarks to ensure a consistent and positive customer experience.

The Director of Customer Experience & Call Center Operations leads a growing onshore call center team of 1-3 managers, 2 hourly leads, 8-12 customer call agents, and a store support team of 4-6 agents. This role will be responsible for all call center operations and customer experience processes, including escalated customer issues resolution, corporate and field customer service process, help ticket support, online support, transaction re-entry, chargeback disputes and reporting, national delivery refunds and support, and the national Customer First program.

• Develops and implements strategies for current and future contact center services and growth
• Manages the P&L for lines of responsibility including bank card expense, contact center vendor expense, departmental payroll, and travel
• Identifies and sources technological solutions for contact center management needs (telecommunications systems, call stat reader boards, ticketing systems, CRM, etc.)
• Will oversee one or more team managers for inbound/outbound and internal/external contact center service offerings
• Coordinates complex service model incorporating multiple internal/external customer touch points (phone, email, ticketing system, chat, message boards, social media, etc.)
• Orchestrates the development and maintenance processes for Knowledge Management to enable end users to complete more through self-service and reduce support times
• Define staffing requirements, scheduling standards and processes to support a growing store base
• Own the help desk process and partner with IT and vendor providers to streamline and optimize support processes
• Build a performance culture strongly centered around key metrics and customer service ratings
• Champion recognition programs to honor both team and individual performance
• Lead, coach and mentor team managers/leads to effectively manage call center agent performance
• Present updates to executive team members covering call center metrics, staffing, key projects, and strategic planning
• Negotiate contacts with vendors for support services as necessary
• Ensure timely on-going training is developed for both internal/external teams for changing processes and business initiatives
• Ensure all call center processes are properly documented and updated when changed
• Participate in company initiatives on collaborative, cross-functional teams as required
• Handles escalated customer complaints and provides updates to executive team members
• Other projects as required

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

American Freight Furniture, Mattress, Appliance

Regional West Health Services is an independent, integrated health care delivery system based in Scottsbluff, Nebraska that is seeking a Director of Perioperative Services.

Our mission is a commitment to advancing the health and wellness of the individuals and communities we are honored to serve.

To serve this mission, you will be delivering quality nursing care while utilizing critical thinking skills according to nursing best practice standards. You will serve as a clinical resource to assist with education and development of new staff and use your critical thinking to make decisions related to clinical issues in the department.

As an RWHS Director of Perioperative Services, you will:

• Use critical thinking in the application of knowledge and clinical skills to facilitate staff development to achieve appropriate patient outcomes.
• Utilize unit-staffing model as a guideline and adjusts staffing levels based on acuity, census and staff experience. Responsible for final approval of all employee schedules.
• Assists with personnel management including hiring decisions, employee coaching, and corrective actions.

You may be a good fit if you have:

• Graduated from an accredited school of nursing, Bachelor of Science Degree in Nursing (BSN) required, Master’s Degree preferred
• Compact or State of Nebraska Registered Nurse License; must have NE license within 90 days of hire.

RWHS offers relocation.

We look forward to speaking with you.

Regional West Health Services

Job description

Behavioral Services Coordinator

Function as the operational and behavior management leader for one of Manville School’s four units, working as part of a leadership trio with an Educational Supervisor and a Clinical Coordinator. Work as part of school-wide leadership and management team. Assist in the development and implementation of systems of behavior management designed to strengthen students’ skills in (non-violent) adaptive problem solving. Supervise and deploy staff to ensure successful functioning of school environment. Provide, model and /or direct effective crisis management. Provide group and individual supervision for milieu counselors and classroom teams. Exhibit professionalism and boundaries that are equal to or exceed those that are expected of a Manager within a School Setting.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide effective and responsible daily management, coordination, and supervision of school activities.

· Act as the point person for behavior management within assigned school unit

· Be able to make in the moment, thoughtful, and safe behavior response decisions that are consistent with school directives and training

· Serve as one member of a three-person managerial team overseeing assigned school unit

· Supervise Classroom Behavior Specialists/Milieu Counselors

· Lead and actively participate in interdisciplinary classroom supervision

· Coach classroom teams to develop appropriate behavior plans for students and ensure their effective implementation.

· Lead and actively participate in school meetings twice monthly following Manville guidelines.

· Attend and actively participate in weekly managerial/administrative meetings

· Provide active leadership in other meetings as necessary and required.

· Facilitate suspension re-entry meetings with parents / guardians according to Manville procedures.

· Communicate effectively and in a timely manner with teachers, clinical team, and other staff regarding significant behavioral events.

· Communicate effectively and in a timely manner with parents/guardians regarding significant behavioral events (e.g., physical restraint, suspension, etc.)

· Facilitate dyad work with students for conflict resolution according to Manville procedures.

· Monitor the entry of behavioral data and completion of incident reports to ensure timeliness and accuracy

· Attend all mandatory trainings (e.g., CPI, PBIS, OT, etc.)

· Attend quarterly student progress meetings to facilitate behavioral updates and communication

· Collaborate with school-based BCBAs in the development and implementation of Behavior Support Plans when necessary

· Serve as PBIS Coach and active member of PBIS Leadership Team

· Commitment to the development and maintenance of a positive, strengths-based school culture

· Attend weekly supervision with Director of Behavioral Services and incorporate their feedback effectively into day to day work

· Be able to adapt to new responsibilities within an ever evolving work environment

· Perform all other duties as requested by supervisor

II. QUALIFICATIONS AND SKILLS

· Master’s degree in Applied Behavior Analysis, Social Work, Psychology, or related field

· A minimum of one year serving as a supervisor of staff and/or school leader preferred.

· 2-4 years working with children.

· Ability to work collaboratively.Ability to empower and support supervisees.

· Ability to respond to emergency situations quickly and safely. Must understand issues of child development and the impact of learning and social / emotional difficulties. Must demonstrate process competency.

III. PHYSICAL REQUIREMENTS (with or without accommodation)

· Must be able to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear and be capable of repetitive motion

· Position requires the ability to utilize physical restraints techniques to maintain safety when necessary with highly escalated students including kneeling and/or lying on the floor while holding on to a physically struggling student .

· Position requires exerting in excess of 100 pounds of force occasionally, and or excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects

· Work requires close visual acuity

· Position is subject to environmental conditions, activities occur both inside and outside

Job Type: Full-time

Salary: $85,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02120: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Baker Center for Children and Families

This is a hybrid position requiring 2 day, in person, in our downtown Chicago, IL office.

JOB SUMMARY

The Membership Coordinator serves in the Member Resource Center (MRC) in the delivery of exceptional customer service for all internal and external customers and ensuring a positive member experience. The Coordinator provides frontline support and is initial point of contact for all externally facing member/customer touch points (i.e.- phones, email, website etc.). Must demonstrate teamwork, integrity, initiative, and adaptability..

ESSENTIAL FUNCTIONS

• Manages, responds, and/or interacts with customers’ (members and non-members) inquiries via all customer touchpoints (i.e.-phone, email, web form etc.) to provide information and assistance.
• Record customer interactions, details of inquiries, complaints, and/or comments, as well as actions taken.
• Maintain highest level of customer service.
• Upsell/cross-sell AOA products and services that meet customer needs.
• Provide and maintain information regarding AOA’s policies, practices, and procedures.
• Handles financial transactions, membership dues payments, credits, adjusts payments, balances bank batches, and makes calls to collect on outstanding invoices.
• Identify and provide recommendations for process improvement and enhancements that better serve AOA’s customers.
• Maintains up-to-date knowledge of membership, CME and association programs, products/services, and policies to support inquiries to the department.
• Supports initiatives and/ or goals for the Membership Services Department and overall organization.
• Ensures data quality of information entered the system for customers.
• Works closely with manager to resolve difficult/unusual issues.
• Utilizes member support applications such as Outlook, Learning Management System platform, AOA databases; Nextiva Call Center applications and other AOA data support systems.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education:

• High school diploma or GED required.
• Bachelor’s degree or equivalent years of call-center experience preferred

Experience:

• 1-3 years in a customer service or higher-level operational position, preferably healthcare or an association setting.
• Call center experience is preferred.

SPECIAL SKILLS/EQUIPMENT

• Excellent Customer Service Skills.
• Strong attention to detail.
• Problem solving skills
• Excellent verbal, writing and interpersonal communications.
• Ability to work independently as well as collaboratively.
• Good organizational skills
• Intermediate to advanced in use of Microsoft Office applications
• Familiarity with association management software a plus.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

PHYSICAL

• Sitting: 90%
• Standing/Walking: 10%
• Lifting: Minimal, less than 20 lbs.
• Vision: Computer, phone

MENTAL

Able to handle multiple responsibilities simultaneously.

ENVIRONMENT

• Hybrid Work Model
• Typical office environment

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.

American Osteopathic Association

Innova Solutions is immediately hiring for a Site Services Coordinator

Position type: Contract, 40 hours a week

Duration: 8 months

Location: On Site 94080

As a Site Services Coordinator you will:

The Role

Reporting to the Associate Director, Facilities, Utilities and Engineering, the Maintenance Scheduler/Planner will be part of the South San Francisco Site Operation Facilities, Utilities and Engineering Team. This position will support maintenance team to plan and schedule maintenance activities. He/she will also responsible for BMRAM system administrative work. The role is primarily located in South San Francisco, CA.

Responsibilities

• Ensure work orders are properly assigned.

• Be the point of contact with the external service vendor to support site maintenance activities.

• Ensure service vendor returns their service report to site on a timely manner after onsite service was complete.

• Create purchase requisition to support maintenance activities (e.g. for preventive or corrective maintenance, service agreement, parts…).

• Plan and schedule maintenance work to be performed.

• Coordinate production window in order to perform maintenance activities.

• Act as BMRAM administrator to maintain and upkeep assets in the system

• Responsible to update BMRAM to reflect current status of asset, BOM and asset movement following GMP requirement.

• Document technical work performed accurately and completely.

• Partner with internal customers and suppliers, colleagues and support services to achieve department goals.

• Understand and adhere to internal and external regulations, procedures & policies.

• Effectively communicate safety, quality, technical and training issues to team. Enforce and follow all safety rules and regulations.

• Interact with stakeholders, and vendors.

Required Qualifications

• High School diploma or GED with 4+ years of experience in a GxP environment or comparable field

• Working experience with a CMMS, planning and scheduling, BMRAM system is a plus.

• Experience with purchase system, Ariba system is a plus.

• Excellent documentation skills.

• Strong oral and written communications skills.

• Have some basic GxP knowledge and understanding.

• Team player with a successful history of working with internal departments and external vendors.

• Self-motivated and have the ability to handle multiple jobs with minimal supervision.

• Models our Core Values: Be Bold, Care Deeply, #GetStuffDone – is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted.

Full time temporary worker position that will require to be onsite for more than 75% of time, i.e. 5×8 with up to one day a week to be remote.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Amanda M.

Recruiter

PAY RANGE AND BENEFITS:

Pay Range*: Between $31.00 and $31.20 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Innova Solutions