General Staff Jobs

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $50,000 to $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Advance, plan, service, and supervise all events
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to Spectra’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

• One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required

Comcast

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Salary: $45,000 – $50,000yr

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Advance, plan, service, and supervise all events
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

• One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required

Comcast

RESTAURANT AND CLUB MANAGER

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Classification: Exempt Full Time

Reports to: Manager of Clubs

Supervisory responsibility: Exercises general supervision over restaurant and bar supervisors and full time & part time administrative and operations-based team members

Job Description

The Restaurant/Clubs Manager is responsible for overseeing a wide variety of activities including, but not limited to event planning, event day operations such event specific opening/closing/check-out procedures, reporting, payroll, menu build/spec/design, hiring, staffing and guest relations. Another primary function of this position is to serve as a team member liaison by supporting the training and development of PT hourly staff. The Restaurant/Clubs Manager monitors event day operations ensuring safe sanitation practices and responsible service of alcohol, while striving for an optimal experience for guests. Days of week, shifts, hours & total hours per week for this position fluctuate depending upon arena event schedule. The Restaurant/Clubs Manager will work closely with the Suites, Loge Box and Clubs Management team to help provide insight into anticipated demand, as well as specific guest details/needs for each event. The Restaurant/Clubs Manager is a full-time position that reports to the Manager of Restaurants and Clubs

Essential Duties (Include, but are not limited to the following):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Partner with all food and beverage managers to ensure successful operations at Dickies Arena
• Assist with the establishment and enforcement of Dickies Arena policies
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market/ industry is maintained
• Responsible for the hiring, training, staffing, and scheduling of all Restaurant/Clubs team members
• Assist in the menu development for all Restaurant/Clubs including recipe, spec, costing and presentation
• Drive the development of promotions and programs to enhance the guest and team member experience with the Restaurant/Clubs locations
• Build and maintain the Restaurant/Clubs POS related and reservation systems to support the developing needs of the arena operations
• Work with marketing team to distributed Restaurant/Clubs promotional information
• Direct any other inquiries (not regarding Restaurant/Clubs food and beverage) to the correct entity and/or personnel.
• Organize and maintain filing system (digital and physical) of events including all rodeo, sporting, concerts, and other events.
• Create and update various F&B documents such as but not limited to inventory forms, requisition sheets, menu specs and training documents
• Have complete knowledge of all menus, items, ingredients, and presentation
• Work closely with the culinary leadership team; ensure appropriate production levels, assist with menu development, ensure accuracy in executions of all special requests, etc.
• Conducts Pre-shift meetings
• Maintain beverage inventory
• Maintain digital menu boards content
• Capture, store and share image content for website, social media and menus
• Engage with restaurant guests at their tables, and venue guests to ensure exceptional hospitality is always received for each event
• Monitor smallwares and repair/order as needed
• Develop and implement training procedures and documentation
• Support the premium operations team as needed
• Assist with resolution of all departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Responsible for enforcing, executing and maintaining all safety, security and sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all Clubs/Restaurants
• Assist and support the mentorship and development of all Restaurant/ Clubs supervisors and team members daily
• Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management and more)
• Assist with ensuring achievement of all financial goals within the Restaurant/Clubs department
• Conduct and oversee the ordering and inventory management aspects of the Restaurant/Clubs department
• Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

Qualifications

• 3+ years of experience in food & beverage operations with 2+ years in a supervisory/management capacity.
• Experience in a sports and/or entertainment venue with restaurant experience strongly preferred.
• Experience in multi-restaurant service types; fast casual, fine-dining, etc. strongly preferred
• Previous experience leading large teams; inclusive of supervisors and part-time team members (30+ strongly preferred)
• Experience leading teams
• Attention to detail
• Keyboarding skills and computer proficiency with software knowledge including MS Office Experience, implementing and operating Point of Sale, On-line reservations and purchasing related technology
• Experience with computerized work force management software strongly preferred
• Excellent written and verbal communication skills
• Solid organizational skills with the ability to handle multiple projects at one time
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Ability to work nights, weekends and holidays
• Must be able to work in fluctuating temperatures
• English reading, writing, comprehension, math and computer skills required
• Ability to taste and evaluate food and beverage products
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
• Ability to use hands in using office equipment, including the computer system
• Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Ability to talk and hear to conduct phone and radio correspondence
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

Intellectual/Social, Physical Demands And Work Environment

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands

• While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical Demands

• While performing the essential functions of this job, the employee will frequently operate a POS system, computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

Work Environment

• The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Trail Drive Management Corp.

Utilizing independent judgment, the Event Manager is responsible for the planning, organizing and full execution of all booked events at the Century Center.  This requires constant communication with clients to collect event specific data, recommending products and services, assembling and distributing complete and accurate data for other departments. The Event Manager is also responsible for overseeing all on-site activities related to the setup and execution of events.

Salary: $42,000 – $48,000yr

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Job Duties: (including, but not limited to)

  • Meet, confer, consult and maintain continuous contact with potential and contracted clients
  • Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients.
  • Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue.
  • Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event.
  • Ensure all required contracts and documents have been executed at according to prescribed timelines including but not limited to rental contract, certificates of insurance, licenses, permits,
  • Ensure collection of all payable by due dates.
  • Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center.
  • Document all communications with clients via EBMS folder and diary entries
  • Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents.
  • Oversee the set-up of events ensuring all set-ups are completed accurately and on-time.
  • Anticipate where possible and problem solve any event related concerns to ensure client satisfaction.
  • Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during and after events.
  • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
  • Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely professional manner.
  • Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns.
  • Prepare and approve final invoicing for assigned events in a timely manner.
  • Maintain post event contact with client to ensure all questions and concerns are addressed.
  • Complete post event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference.
  • Perform other duties as required

   

  SPECIAL KNOWLEDGE & ABILITIES:

   

  Knowledge of:

   

  • Operational characteristics of event management
  • Customer Service practices
  • Crowd management and control techniques
  • Fire and public safety regulations
  • Basic understanding of food service practices
  • Basic understanding of A/V equipment and systems
  • Terminology used in entertainment and convention settings
  • Relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

   

  Ability To:

  • Plan, service, and supervise large events
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

• Experience:

  • Minimum of two (2) years experience in Event Coordination, Convention Services (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility) or Meeting Planning

   

  Education / Training:

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
  • Additional years of experience may be substituted for formal education
  • Graduate of IAAM Public Assembly Facility Management School preferred
  • Certified Meeting Professional (CMP) designation preferred

   

  Licenses or Certificates:

  • Possession of, or ability to obtain a current CPR certificate
  • Possession of, or ability to obtain a Utah driver’s license

Comcast

The position of Restaurant Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Restaurant Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Restaurant Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Continually strive to develop staff in all areas of managerial and professional development
• Assist with recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet Tao Group Hospitality guidelines
• Ensure that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assist and conduct conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensure nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist and/ or completes additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required
• College degree preferred
• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Proficient in Windows Microsoft Office
• Knowledge of POS and back office reporting systems
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Tao Group Hospitality

The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Continually strive to develop staff in all areas of managerial and professional development
• Assist with recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet Tao Group Hospitality guidelines
• Ensure that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assist and conduct conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensure nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist and/ or completes additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required
• College degree preferred
• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Proficient in Windows Microsoft Office
• Knowledge of POS and back office reporting systems
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Tao Group Hospitality

Under general direction from the Director of Event Services, the Box Office/Parking Manager manages all aspects of the Box Office, Parking and Utility Services operations for the convention center. The majority of  the Box Office/Parking Manger’s time is spent on managing the Center’s 400 space parking deck and the event utility services operation. Box Office services are provided for less than a dozen events a year.

This role will pay a salary of $38,677 to $48,346.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Develop and implement service delivery methods for all box office, parking and exhibitor service operations
• Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly, work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over an Assistant Box Office/Parking Manage and Event Staff; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met
• Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility
• Work with the Director of Event Services and the Director of Finance & Administration to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility
• Develop and administer appropriate policies and procedures for all areas of functional responsibility
• Work with the Operations department to ensure the Center’s parking deck is presentable to the public at all times and that it is being cleaned and maintained
• Work with the Operations department and the Information Technology Manager to ensure utility orders and telecommunication orders are processed and serviced correctly
• Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
• Prepare various operational and financial reports regarding areas of functional responsibility
• Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility
• Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate
• Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities
• Communicate clearly and concisely in the English language, both orally and in writing
• Interpret and apply all relevant federal, state and local regulations
• Occasionally serve as Manager on Duty
• Perform other duties as required

Knowledge Of:

• Computerized ticketing systems and modern box office practices
• Principles of supervision and training
• Customer Service practices
• Terminology used in entertainment and convention settings
• Relevant federal, state, and local regulations
• Must have intermediate or above computer skills in Microsoft office applications Word and Excel.

Ability To:

• Plan, direct, and evaluate the work of subordinates
• Provide leadership for box office, parking deck and exhibitor services personnel
• Communicate clearly and concisely in the English language, both orally and in writing
• Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
• Deal effectively with challenging customers and situations
• Establish and maintain effective working relationships with staff, contractors and facility users
• Stand for long periods of time and work in an outside environment, subject to adverse weather conditions
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience:

• Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility.
• Minimum of two (2) years cash handling experience.

Education / Training:

• Bachelor’s degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field

Licenses or Certificates:

• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver’s license

Comcast

Position Summary:

The position purpose of the Convention Services Manager is to manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all departments (casino and hotel) the information necessary to successfully execute the group’s needs while maintaining a good client relationship.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
• Organize all details related to group bookings and catering events from the Sales Phase to the Post-Event Phase. This includes but is not limited to managing room blocks and rooming lists, diagrams, signage, Banquet Event Orders (BEOs), face-to-face planning meetings, and the procurement of event supplies/vendors, and detailing food and beverage requirements.
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client.
• Handles and services rooms only groups including rooming list, billing and other logistical needs of the group.
• Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
• Recommend enhancements and or upgrades to maximize revenue.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Banquet Event Order Meetings, Group Resume Meetings, Menu Tastings, and Site visits.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Monitor conference activities on-site to ensure accurate and timely execution of conference arrangements.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Communicate with Sales, Front Office, Revenue Management and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention/Group Resumes.
• Ensures that all special arrangements – Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews BEOs in weekly BEO Meeting and Group Resumes in weekly Group Resume Meeting, and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.
• Handle billing transactions, amenity requests
• All other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Ability to work flexible shifts and days of the week including holidays and weekends, based on group/convention business. The Convention Service Manager should be available to visit weekend groups.
• Qualifications (relevant experience, education and training). Must have previous banquet/event related experience.
• Must be at least 18 years of age.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Basic skill level and experience with computers and associated software (Microsoft, Google, etc.).
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

The job functions encompass a varied combination of physical functions, including, but not limited to the following:

• Regular standing, walking, reaching outward, occasional reaching about the shoulder level and frequent squatting, kneeling, and bending.
• Finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Ability to lift or carry up to 50 pounds.
• Ability to push/pull up to 50 pounds.

Rivers Casino Pittsburgh

The Director of Guest Services reports directly to the Vice President of Operations. The position will be responsible for enhancing the experiences of our guests, employees, and stakeholders.  This dynamic leader will be responsible for developing, executing, and the continuous evaluation of all Guest Service plans for all arena events.  This individual will create and enforce a vibrant customer-focused culture among all key-stakeholders, CFG Bank Arena managers and employees.  The successful candidate will be a hands-on professional who enjoys rolling up their sleeves and working as part of a team.  The goal is to ensure we become and remain the industry standard for excellence and ensure that all our guests and staff have exceptional experiences.

This role will pay a salary of $90,000 to $95,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Essential Functions and Responsibilities

• Direct and lead the Guest Services manager and supervisors while creating and enforcing a customer-focused culture at the CFG Bank Arena.
• Directs more than 300 event staff employees to strategically enhance the guest experience for 100+ events per year.
• Facilitate a strong relationship with Human Resources to ensure the Guest Services team can recruit, interview, select and train all front-of-house staff according to established guidelines.
• Handle the development & facilitation of the Guest Experience Training Program for employees within Premium Guest Services, Event Security, Ticket Taking & Ushering, and Stagehands to include content around identified core values, curriculum, implementation, and evaluation.
• Works closely with Director of Security and Director of Event Services to help create and oversee best Guest Service policies and practices for CFG Bank Arena.
• Aids in directing front-of-house staff in managing large crowds under constantly changing event environments.
• Create reporting procedures to help review and analyze guest feedback, identify trends, and data analytics for process improvements for both guest experience and operational improvements.
• Works closely with all departments and business lines to address guests both proactively and reactively. Develops and maintains effective working relationships with clients, partners, and all Stakeholders.
• Resolves any escalated complaints/concerns.
• Create and oversee recognition and appreciation initiatives for all Front-of-house event staff to ensure consistency in service and venue knowledge across all levels of the venue.
• Work closely with VP of Operations in overview of expenses within annual approved department budget including but not limited to researching, reviewing, and recommending training, uniforms, equipment, materials, and supplies required for the Guest Services department.
• Plan and lead operational meeting as required, ensuring smooth coordination of Guest Services.
• Responsible for the policies, systems and processes that provide a strong foundation and support the company culture.
• Ensure compliance with American with Disabilities Act (ADA) during events.
• All other duties as assigned.

Qualifications

• Minimum 7 years’ experience managing guest service & experience programs in a large-scale event setting.
• Bachelor’s Degree in Sport/Event Management, Hospitality, Training & Education, HR, or Business Administration or an equivalent combination of education and experience in the field.
• This individual is a natural integrator and solution oriented who has experience driving and motivating results with large staffing departments.
• Experience in event planning and/or event execution experience in sports/live entertainment facility.
• Has a minimum of 5-years leadership experience.
• Has 5+ years of practice creating and teaching/delivering effective employee training programs, preferably in the area of customer service.
• Passion for providing the highest quality service and puts guest’s needs before their own needs first.
• Must be a creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm under pressure
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Ability to create and manage a collaborative and diverse workforce.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• A high degree of personal integrity and consistently put the interests of the organization first.

Desired Qualifications

• Guest Services experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (14,000 seats) is highly desirable.
• Experience servicing various stakeholders and demographics.
• Ability to manage multiple tasks and prioritize needs efficiently.
• Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, etc.
• Ability to work non-traditional hours including nights, weekends, and holidays

Comcast

Winner of Philadelphia Business Journal’s Best Places to Work, Think-Traffic has an exciting growth opportunity for a technology savvy Account Director with 5+ years food and beverage, hospitality, and/or franchise marketing experience. Our Account Director must be an enthusiastic self-starter who dots i’s and crosses t’s while being able to think outside the box.

Primary Responsibilities

• Serve as a trusted advisor, alternately driving strategic and tactical thinking for technical, business, and operational initiatives across client organization
• Drive thought leadership within both client organizations and the agency, and present examples of innovation, programs and trends to inspire the internal team and clients
• Responsible for account stability and growth
• Most visible client contact
• Establishes and builds strong personal and working relationships with designated client contacts and makes certain the agency maintains a “web” of contact throughout each organization
• Responsible for ongoing management, service, and profitability for assigned accounts and/or programs
• Most skillfully interacts and manages different personalities and skill sets
• Anticipates potential relationship or expectation issues, and advises the CEO and manager in time for the agency to act proactively
• Demonstrates a clear, comfortable, persuasive presentation style for both formal and informal settings
• Takes ownership of all account duties including but not limited to: status reports, meeting recaps and notes, meeting agendas, presentation and deck building, and billing & reconciliations
• Proactively manages all facets of the business on assigned accounts from budgets, to media plans, to social media and digital initiatives
• Tracks, reports and provides client with ROI on all initiatives managed by the agency so as to strengthen perceived value of agency contributions
• Processes assigned work requests in efficient, timely manner
• Proactively plans/hosts client entertainment and team building events

Client Accountability

• Maintains each client’s respect and confidence as a trusted advisor and confidant offering an eager and open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
• Demonstrates a thorough understanding of the client’s business and industry, becoming the “subject matter expert”, and lead the Account Team(s) in understanding/knowing this information
• Provide strategic planning and direction on assigned account(s), and develop/present appropriate POVs to the client(s) as required to keep agency top-of-mind to client(s)
• Performs a leadership role in preparing and conducting casino competitive reports and client strategic sessions
• Writes effective marketing plans, creative briefs, work orders and reports
• Leads development and oversees implementation of an annual Client development plan
• Coordinates Plans Board meeting, as appropriate

Internal Perspective

• Remains in touch with the agency’s “day-to-day” business on behalf of clients – knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned the agency as well as other communication partners
• Demonstrates a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product, both counsel and creative
• Communicates effectively and proactively with department heads regarding performance issues and opportunities for improvement
• Rigorously edits staff communications and presentation documents so that they are clear, concise and error free

Financial Management

• Proactively initiates discussion, and addresses any anticipated variance from, annual revenue goals
• Establishes annual billing and revenue goals for each client, tracking progress on a quarterly basis
• Identify specific opportunities for growth within existing client organizations
• Develops and employs selling skills to explore these growth opportunities
• Develop, present and negotiate annual agency fees/budgets
• Is a model for stewardship of our clients’ and the agency’s money – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs
• Ensure clients’ perception that agency consistently provides value-added services
• Supervise and approve the development and administration of clients’ budgets
• Ensure/review the accurate and timely preparation of production, media, digital, and other budgets/estimates for approval
• Monitor and evaluate all costs from within internal agency teams and outside vendors

Requirements

• 5+ years of agency or allied communications industry experience that provides an understanding of advertising, marketing, media, creative, production, public relations, research, social, digital, agency finance, etc.
• 5+ years experience within the marketing industry, including agency experience in food & beverage, hospitality, and/or franchise marketing a must.
• A conceptual understanding of marketing, branding, strategy and planning are required.
• Bachelor’s Degree
• Self-starter and self-motivated, with the ability to provide solutions without supervision
• Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
• Enthusiastic with excellent verbal and written communication skills
• Mac literate (Word, Excel, Outlook, Keynote)
• Thrives in a collaborative, fast-paced environment
• Organized, has attention to detail and able to multi-task
• Experience in client facing roles
• Facebook/Instagram/Twitter/TikTok expertise required
• Strong leadership capabilities
• Proven ability to educate, train, and persuade

Send resume and cover letter to [email protected]

Think Traffic