General Staff Jobs

Posting Title:             Manager, Participant Engagement, Americas

Location:                   New York, Mexico, or Panama

———————

POSITION SUMMARY

The Participant Engagement Manager Americas will be responsible for engaging companies in the UN Global Compact and attracting more responsible businesses from the region to join the world’s largest corporate sustainability initiative.

She/he will be part of a team that, working closely with the marketing team and Local Networks in the region, will be responsible for onboarding and signing up companies from the Americas to join the UN Global Compact. They will be responsible for ensuring that companies have a clear understanding of the opportunities available to them as participants in the UNGC to: Connect, Learn, Lead and Communicate globally, regionally or locally. The scope extends from helping onboarding small and medium businesses to Account Managing multinational organizations.

This is all with a view to scaling the global collective impact of business sustainability and contributing to the delivery of the UN Sustainable Development Goals. By helping businesses join up and efficiently access this support, the Manager will enable them to more effectively shape their business strategies to help the world meet the Sustainable Development Goals whilst also delivering strong business results. 

DUTIES AND RESPONSIBILITIES

• Engage and convert companies in the Americas to join the UNGC and partake in impactful activities that will further the delivery of the UN Sustainable Development Goals
• Support Senior Manager to develop and deliver a regional growth strategy and plan including resource requirements, growth and follow up plan, income projections and engagement aligning to UNGC impact goals
• Track the regional growth plan (weekly, monthly etc.). Forecast and manage adjustments as required
• Working with the Senior Manager, marketing team, and Local Networks supports regionally relevant activities that will attract and engage prospective companies to consider joining the UN Global Compact
• Working with the Local Networks, follow up with interested companies and communicate the value proposition to them locally and globally and the contribution they can make as participants of the UN Global Compact towards the mission of the UN Global Compact and delivery of the UN Sustainable Development Goals. 
• Personally lead engagement in priority countries through presentations, public engagements, value proposition webinars etc. to extend the awareness and reach of the UN Global Compact
• Nurture excellent relationships with UN Global Compact participants in the region and support Senior Manager to Account Manage up to 100 leading organizations to fully engage, lead and drive change such as throughout their supply chains.
• She/he should understand businesses needs and sustainability challenges and help them take up the opportunities the UN Global Compact has to help them make progress
• Coach Participant Engagement Coordinators and Associates in their team and in the Local Networks in the Americas to improve participant follow up and engagement practices. Help the team build an understanding of participant needs and gather feedback to provide insight back to the UNGC team thus directing strategy and plans to better meet business needs
• Manages a support team in the onboarding of new participants from the Americas, setting them up to be able to make most use of the UNGC support and helping them with ongoing administration; on-boarding, annual reporting, managing invoices with accounts receivable
• Actively use and improve processes, tools and capabilities to improve Participant Engagement efficiency, and company satisfaction. This involves supporting delivery of ongoing capability training, identifying improvements in implementation of technologies (CRM software and associated efficiency practices), tracking and reporting systems etc.
• Deliver weekly engagement performance reports and complete all Salesforce.com reporting in a timely manner

Results Expected

• Meet ambitious recruitment, retention and income targets for SMEs and MNCs in the Americas
• Key Account Management impact and engagement deliverables
• Grow the Americas NPS score
• Engaged and Motivate Participant Engagement staff
• Deliver a strategic, cross organizational project as required

Competencies

Passion for client service and client impact 

• Effectively meets participating company needs. Takes responsibility for company satisfaction and impact. Demonstrates professional qualities and demeanor that commands attention and respect from key decision makers
• Account management and engagement skills and service mindset. Builds trusted and productive relationships with key decision makers and responds to questions, concerns and requests from executives and key decision makers. Leads accounts towards greater impact

Persuasive and engaging communication skills 

• Strong consultative engagement, selling and objection handling skills. Builds credibility and trust in order to engage prospective companies across the new joiners journey.
• Excellent presenting and communications competencies for public speaking, moderating, panel speaking and value proposition conversations
• Ability to interact with a broad set of businesses and presenting both virtually and in person
• Ability to communicate persuasively in written form to help engage at scale

Advanced proficiency in key digital tools and analytical skills

• Proficient in Salesforce/other CRM contact management and reporting systems
• Advanced proficiency in essential communications and reporting tools: Excel, PowerPoint, Word
• Proven experience in analyzing data to extract insight around engagement results, client satisfaction, client understanding, as well as the impact of activities, and global sustainability trends

Proven delivery of results:

• Delivers to clear goals within strategies. Identifies priority activities and assignments, allocates appropriate time and resources, tracks progress and adjusts priorities as required. 
• Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary

Works in diverse teams and across geographies:

• Works collaboratively with colleagues in different teams to achieve organizational goals.
• Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others;

Core Values:

Integrity: Demonstrates the values of the United Nations in daily activities and behaviors; acts without consideration of personal gain; resists undue political pressure in decision-making; does not abuse power or authority; stands by decisions that are in the Organization’s interest, even if they are unpopular; and takes prompt action in cases of unprofessional or unethical behavior.

Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; and remains calm in stressful situations.

Respect for Diversity: Works effectively with people from all backgrounds; treats all people with dignity and respect; treats men and women equally; shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision-making, examines own biases and behaviors to avoid stereotypical responses, and does not discriminate against any individual or group.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• EDUCATION: A first-level university degree in business administration, management, economics, political science, social science or related field.
• WORK EXPERIENCE: Five plus years of experience in account management, sales & marketing, client support. Experience working on issues related to corporate sustainability is preferred.
• Proficiency in English and Spanish are essential (full command on both spoken and written). Knowledge of regional languages is preferred.

BENEFITS

• Salary Ranage -$81,000 – $90,000
• Retirement Plan – 15% employer contribution after 6 months of services with additional 7.5% matching option.
• Vacation Days – 30 paid days (6 weeks) per year.
• Paid Parental Leave
• Medical /dental/vision employee coverage

RECRUITMENT PROCESS

• Please include the following materials in your e-mail submission to [email protected] with the subject heading “Manager, Participant Engagement, Americas”
• Cover Letter
• Resume/CV

• Applications will be accepted until 15 July 2023.  
• Given the anticipated volume of submissions, only highly qualified candidates will be contacted. No phone calls or unsolicited emails outside of the submission process.

The Foundation for the Global Compact is committed to creating a diverse and inclusive environment of mutual respect. The Foundation for the Global Compact recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested.

FOUNDATION FOR THE GLOBAL COMPACT

Job Title: Video Production Intern

Job Summary:

We are seeking a creative and driven video production intern to join our team. As a video production intern, you will work with our production team to create and edit video content that engages our audience across multiple platforms. You will learn valuable skills in video production, editing, and project management while contributing to the success of our brand.

Responsibilities:

• Assist with video production shoots, including setting up equipment, lighting, and sound
• Edit video content using software such as Adobe Premiere Pro, Final Cut Pro, CapCut and other editing software
• Collaborate with the production team to brainstorm and develop new video concepts
• Research industry trends and best practices to stay up-to-date with the latest video production techniques
• Support the team with administrative tasks such as scheduling, asset management, and project coordination
• Assist with post-production tasks such as color correction, sound mixing, and adding graphics or animations
• Collaborate with the social media team to create video content for various platforms such as YouTube, Instagram, and TikTok

Requirements:

• Currently enrolled in a degree program in film, video production, or a related field
• Strong knowledge of video production equipment and software
• Familiarity with Adobe Premiere Pro and/or Final Cut Pro
• Ability to work collaboratively in a team environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Strong communication and organizational skills
• A passion for storytelling through video

This is an unpaid internship position that qualifies for college credit and requires a commitment of 15-20 hours per week for a period of 3-6 months. Candidates should provide a resume, cover letter, and a demo reel or portfolio showcasing their video production work.

Talbot Media LLC.

AEM (Association of Equipment Manufacturers) is a Top Workplace 2022 named by the Milwaukee Journal Sentinel and is hiring a Policy Communications Manager. We are offering this opportunity to a service-oriented professional who enjoys variety and challenge to join our team of advocacy professionals. This position develops and executes communication initiatives in support of the organization’s advocacy efforts.

Responsibilities:

Work cross-functionally to help communicate with journalists and other stakeholders.

• Manage inbound press inquiries on a range of issues.
• Draft press releases, newsletters, talking points, presentations, speeches, blog posts, and opinion editorials.
• Manage social media channels and websites, and track metrics for benchmarking.
• Create content, both scheduled and on-demand as needed, for social media and other external uses.
• Create storytelling campaigns that help educate the press, lawmakers, industry stakeholders, and the public about the equipment manufacturing industry.

Requirements:

A successful candidate will have a bachelor’s degree in a related field and 3-5 years of experience working in communications for a public relations or public affairs agency, trade association, corporation, or member of Congress. The ideal candidate will also demonstrate:

• Superior written and verbal communication skills.
• Extensive and documented experience securing earned media coverage.
• Experience working under pressure with deadlines on complex issues.
• Experience using Canva and the Adobe Creative Suite
• Strong teamwork and collaboration.
• And a good understanding of the legislative process and political landscape.

Send resume, three examples of recent media placement, two writing samples, and five recent examples of graphic design work to [email protected].

About AEM:

AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.

AEM offers a competitive salary and an outstanding benefits package including health, dental, vision, 401(k), 401(k) company match, life insurance, long-term disability, 18 PTO days during the first full calendar year, and 10 paid holidays. Our staff is enthusiastic and passionate about what they do, our office space is both modern and inviting, our dress code is casual, we hold several staff functions, and are involved in community service. We have been named a Top Workplace by the Milwaukee Journal-Sentinel in 2022 and several years prior.

Association of Equipment Manufacturers (AEM)

Are you passionate about designing transformative experiences for patients? Our growing patient experience team is looking for unique talent to optimize and reimagine the experiences we deliver. We are looking for an Agile Program Manager to lead the delivery of Engagement programs and multi-channel campaigns designed to deliver personalized experiences and improved patient health outcomes while driving business results.

As a Patient Engagement Agile Program Manager, you will lead teams in the delivery of mid to large-scale, cross-functional Patient Engagement & Personalization programs, and integrated marketing campaigns, from inception to execution and optimization. You will be responsible for organizing, facilitating, creating, and maintaining all aspects of patient Engagement programs and multi-channel marketing campaigns. Programs will range from more technical to strategic and operational. Responsibilities include backlog refinement, leading PI and sprint plans, change management, and supporting the Personalization and Engagement Roadmap.

This leader will have strong program management, project management, and agile framework experience – seamlessly leaning in to both technical and business acumen – to reimagine how we use technology to communicate, engage and influence patient behaviors across the Village. This leader will also need to excel at building relationships quickly in a dynamic organization and work closely with cross-functional stakeholders to bring a program or campaign vision to life.

This is a highly visible role at the forefront of DaVita’s focus on patient-centered care.

Program management, program execution and oversight:

• Support developing and lead execution of engagement roadmap that delivers personalized patient programs and campaigns.
• Leads, plans, schedules, tracks, and manages program deliverables, goals, and milestones and other “success” criteria; adjusts program plans and/or resources to meet changing needs and requirements
• Facilitates the capturing and prioritization of program requirements including people, process and technology dependencies; defines and manages program scope
• Develops and executes program stakeholder management plan, including roles and responsibilities; understands and ensures compliance with various governance structures in place
• Acting as key contact for program stakeholders; Liaising with key stakeholders to understand program demand and working with leadership to create appropriate resource plans
• Monitor ongoing results of key initiatives as measured by KPIs and supporting business metrics
• Driving all PMO & Agile processes and standards within the program
• Cross functional Risk Mitigation at Program/Portfolio Level

Portfolio Management

• Creates and maintains year over year budget with IT, Business, and Financial Leadership
• Financial Forecasting in partnership with cross collaborative inputs
• Actuals tracking and EAC Projections
• Vendor tracking and invoicing
• Executive reporting & communication – prepares and delivers engaging, informative, and well-organized presentations to executive and other audiences

Qualifications:

• 8+ years of project and program management experience
• 5+ years of Marketing campaign delivery experience
• 3+ years of experience managing multimillion-dollar budgets
• Experience using PPM (Project and Portfolio Management) tool
• Experience leading cross-functional, matrixed project teams
• Ability to build strong relationships across multiple lines of business
• Experience project managing within Agile and SAFe shops
• Project Management Professional Accreditation and/or Agile Certifications
• Experience with modeling and mapping as-is and to-be business processes
• Healthcare experience preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

DaVita Kidney Care

We have an exciting opportunity with our retail client who is looking for an Agency Studio Manager to join their team in a full time capacity!

We are looking for an Agency Studio Manager who has experience building and operating an in house agency from a process and workflow standpoint.

The Agency Studio Manager must have:

• advertising agency or in house studio experience
• experience with Marketing Asset Management Systems
• management experience – up to 3 direct reports
• experience with complex workflows and high volumes of data

The Agency Studio Manager Responsibilities Include:

• lead operational and production pillars of the studio, ensuring integration with project management and creative
• oversee workflows and offer optimizations for change
• oversee studio financials – up to $5M budget
• lead team in professional communications and partnerships with various supplier and buying groups
• manage team knowledge of Digital Asset Management systems and process (i.e. meta data, file naming structure, types and organization)
• oversee production team to support in-house photography and video workflows

Full time benefits include: Health, Dental, Life Insurance, 401K with 5% match, generous PTO, employee discounts for PerkSpot, Daycare and more!

Submit resume (and samples if applicable) to: [email protected]

Creative Circle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you’ll be interviewing with) or a member of our Human Resources team to make arrangements.

Creative Circle

OPPORTUNITY SNAPSHOT

INFLUENTIAL ROLE · WELL-FUNDED GROWTH ORGANIZATION · HYBRID SCHEDULE · EXCELLENT BENEFITS

As a result of our recent product growth targeting an elevated retail experience for consumers within the automotive landscape, we are in need of an intelligent and consultative mind to join our team as a Customer Engagement Manager. As a key member of our front line, you will work closely with our customers, group partners, and OEM affiliates to identify operational opportunities, solve pain points, and implement observed best practices in leveraging myKaarma’s full suite of products. You will also be integral in identifying ongoing strategic initiatives as we continue to gain market share and grow our footprint within the industry.

As a Customer Engagement Manager, you will:

• Enjoy autonomy as you take ownership of improving dealer operations performance and overall utilization of myKaarma’s product platform
• Sit in the driver’s seat and make an impact by “owning” a book of business and creating a legion of dealer disciples through ongoing consultative engagements & KPI improvement tracking
• Enjoy the stability of a well-funded industry leader along with the entrepreneurial spirit of a startup-like culture with aggressive growth goals. In this environment, you can make a strong and visible difference in the short- and long-term.
• We currently offer a hybrid schedule. This is primarily a work-from-home position, however you may be asked/have desire to conduct onsite consultative engagements at local client locations, as needed. If local to our Long Beach headquarters, feel free to come into the office on designated days and work from your home on the remaining days. Of course you are welcome to come in all days if you like. Ours is a casual environment with unlimited snacks and free Friday lunches. All US locations will be considered for this role.
• Earn competitive pay including a bonus opportunity and outstanding benefits. We offer paid medical, dental, vision, life, and disability insurance benefits, unlimited vacation time (subject to some practical constraints), a 401(k) plan and gym membership allowance.

myKaarma is an ensemble of people who endeavor to streamline the service operations of automotive dealerships and make the customer experience frictionless and touchless. Challenging the status quo is part of our DNA. We are a results-driven organization that is loosely coupled but highly aligned. We believe in guide rails vs strict boundaries. If you believe that you can thrive in an environment like ours — one that sports a blistering speed of execution combined with an environment of “organized chaos”, we invite you to apply and look forward to receiving your application.

THE JOB & THE APPROACH

• You will report directly to the Director of Consulting/Customer Engagement. We are looking for entrepreneurial risk-takers, who know how to balance deep domain (automotive) knowledge combined with advanced technology skills. We are looking for a consultative mindset; an individual whose ability to identify operational gaps/opportunities is exceeded only by a desire to “write a prescription” and effectively communicate the benefits in doing so. You ask the right questions, apply a kaizen approach, and have a driving desire to positively impact a dealer’s experience in utilizing myKaarma. You have a natural ability to unearth core operational deficiencies yet leverage a professional approach in conveying how a corrective measure might be implemented and why said measure is critical to both dealer performance and a customer’s overarching experience. You aren’t an Account Manager. You are a true Performance Consultant…analyze, dissect, recommend, execute and be a part of a “lead from the front” mentality. Join the next phase of growth at a company destined to revolutionize the marketplace.

Specific tasks will include:

Engaging our Existing Client Rolodex

• Conduct remote engagements with the objective of driving high-level performance across myKaarma’s product suite within a dealer’s operations
• Identify “at risk” accounts and implement a corrective approach to improve overall engagement, performance, and value propositions
• Be ultimately responsible and accountable for timely delivery, reliability and customer satisfaction of owned accounts
• Navigate sensitive operation discussions with all levels of Dealer management with an acute understanding of how the approach/focus topics change between parties
• Manage larger, more strategic relationships across pivotal dealer groups and/or OE partners
• Identify sales leads through the fostering of account relationships to drive increased account MRR and overall ACV
• Work closely with the VP, Operations/Consulting & Director, Consulting to analyze processes with an eye to disrupt and rebuild so that we continue to scale
• Where required, implement a genchi genbutsu consultative approach to ultimately drive client performance

Managing a Client Book of Business

• Effectively own the cadence of engagement, performance, and documentation surrounding those existing client accounts assigned to your working queue
• Determine those accounts requiring a higher level of support & implement strategies to ensure long-term success
• Protect MRR and minimize churn risk for those accounts assigned to you

Growing Your Career

• Our team is growing, so should your career path. By proving yourself as a high performer, position yourself for forthcoming opportunities in management, parallel departments, and/or potential new divisions
• Be vocal. We’re open to the development of new processes to assist in our scaling & improve our overall client experience. Drive performance today, help shape tomorrow
• Gain insight into critical strategic initiatives with a direct line to the Executive team

YOUR QUALIFICATIONS

To be a strong fit for the Customer Engagement role, you will have a bachelor’s or master’s degree and direct relevant work experience (typically 4-8 years) within the Automotive industry (i.e. dealer, vendor, OEM) or Consulting, or similar roles within demanding and dynamic environments. In addition, you will need:

• Familiarity with Automotive dealer fixed operations from appointment taking through payment processing. You understand the lifecycle of an RO and understand the nuances throughout.
• Preferably, a business degree from an accredited university and/or commensurate experience in either the Consulting or Automotive field
• A cerebral approach to solving complex problems to include, but not limited to, technology, business operations, personnel management, etc.
• Familiarity with well-known change management techniques
• Past fixed operations experience and Performance/Success consultant experience is preferred
• A persistent and determined mindset who is committed to fostering relationships (even difficult ones) and driving customer performance regardless of presented obstacles
• The ability to work autonomously without direct oversight yet commitment to consistently deliver work that is both on time and executed at a high-level
• Strong intellectual capacity and desire for continuous learning, growth and improvement. Understanding how to prioritize work strategically to improve speed of outcomes
• Strong data analytics skills with good pattern and trend identification
• Strong written and oral communication skills
• Experience in a growth division or start-up is an advantage
• A strong desire to influence company growth rather than simply being “part of the machine”

myKaarma

The Company:

This is a fantastic opportunity to join a fast-growing streaming service offering 40+ channels (live and on-demand) across a web app, mobile app, and smart TV app. The company has seen huge year-on-year growth, up 40% from last year and approaching over 800k users. You’ll be responsible for building and supporting the best possible user experience for the platform, striving to understand what customers want and deliver this for their customers.

The Role:

• Own and manage integration feature capabilities across CTV experiences
• Balance objectives, metrics, and resources in prioritization decisions
• Collaborate closely with development teams to prioritize new feature work along with defect resolution
• Translate product strategy into detailed requirements for prototyping and final development by engineering teams

About You:

• 2+ years of relevant product management experience
• Experience with the OTT space
• Experience working with streaming technologies, preferably with consumer-facing products

Orbis

WestRock has an exciting opportunity at our Dallas Carton facility. Come join a “winning” team that prides themselves as a world class leader in Consumer Packaging.

Do you understand offset printing? Have the technical skills of – offset (litho)? Have run presses like Heidelberg, Komori, Mitsubishi, or Ryobi? Managed department such as: Pre-Press and color management. Can you lead and motivate multi department & people?

Then WestRock is looking for you!!!

WestRock Dallas, Carton is looking for a Pressroom Manager that can take the team to the next level.

LOCATION: 13465 Jupiter Rd

Position Title: Press Room Manager

Benefits on Day One

Website: www.westrock.com

Core Values: Integrity, Respect, Accountability and Excellence

At WestRock Dallas, Carton we are creating a team culture of shared success. Do you have experience leading people? Is it your desire to increase both customer and corporate confidence in your areas of responsibility and beyond? If you have solid relationship building skills, an attitude for winning together, and a desire to lead for success, we encourage you to consider joining our team.

The Press Room Manager provides leadership to the operation to attain budgeted economic objectives while meeting customer requirements. Provides hands-on leadership and vision within the Plant with managerial responsibility for the production area of the Press Department. Assists in short and long-term business plans for training, hiring and new equipment relating to the operation and production of folding cartons. The Printing Manager ensures that resources are effectively utilized to achieve efficiencies and quality objectives.

ROLE AND RESPONSIBILITIES

Plans, directs, and controls activities area leads to meet overall departmental and plant objectives.

Maintain optimal employee coverage while ensuring full operations in the Press Department.

Ensures that duties, responsibilities, accountability, and authority of all direct reports are defined and understood.

Develops and implements consistent department procedures. Communicates methods, policies, and procedures to managers and supervisors. Anticipates, investigates, and evaluates future process needs.

Interfaces with all Management groups, including Customer Service, Quality, Cutting, Finishing and Human Resources to meet production, quality, and compliance requirements.

ESSENTIAL SKILLS

High technical level of the offset presses, sheet-feeding, color management and Litho capabilities.

Communication, leadership, strategic and tactical planning, problem solving, mentoring.

Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.

Exceptional written, verbal and listening skills to effectively interact across all levels within the organization.

Data analysis, statistical methods.

Six Sigma and Lean Manufacturing principles and tools.

Innovation, change management.

What You Need to Succeed:

Bachelor’s degree in engineering, Manufacturing, Print Management or related field, or equivalent combination of education and experience in a manufacturing environment preferred.

5+ years’ experience in the printing industry is a MUST!!

ONLY APPLICANTS WITH PRESS ROOM EXPERIENCE WILL BE CONSIDER

Salary will be commensurate upon experience.

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential.

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

WestRock Company

Job Summary:

The Member Relations Manager (MRM) is responsible for promoting the benefits of membership within the San Diego Regional Chamber of Commerce in order to recruit new members, cultivate relationships with existing members and increase the level of member engagement to facilitate membership upgrades and sponsorships.   

Essential Duties and Responsibilities:

• Perform active outreach to businesses in the San Diego region to communicate the San Diego Regional Chamber of Commerce value proposition in order to develop new memberships with the Chamber.
• Research prospects for new membership through databases, telephone, electronic and personal contact.
• Proactively seek  referrals from client base and follow up on all leads that are assigned from web inquiries, call-ins and visits to the Chamber’s offices
• Maintain active relationships with assigned members to encourage participation in Chamber activities in order to maximize the value of their membership and encourage renewal on an annual basis.
• Follow up on past due membership collections on existing accounts  as well as for accounts assigned by the Executive Director , Membership;
• Draft correspondence and prepare and send out Chamber information to potential members and existing members;
• Responsible for achieving monthly, quarterly and annual revenue goals
• Heavy emphasis on outbound communication and business development to attract  new clients, with weekly  and monthly  contact goals
• Proactively seek  upgrades from current members;
• Maintain detailed account records in Salesforce.com for all activity with assigned accounts and ensure that all information related to the account is updated on a regular basis.
• Coordinate with various departments as necessary to fulfill membership benefits.
• Help to facilitate growth of Business Alliance Groups and other programs through sales process and member follow through;
• Join and regularly attend at least one Business Alliance Group monthly;
• Attend and participate in Chamber and other events, as requested;
• Responsible for abiding by the sales team’s “Standards and Procedures”;
•  Ensure that new members are accurately included in the 30-day communication cycle;
• Participate in weekly membership sales meeting;
• Keep membership information current and accurate  whenever possible by communicating with members and making appropriate database corrections;
• Increase membership retention by improving relationships with customers and facilitating the fulfillment of their membership needs;
• Other duties and responsibilities as assigned.

Qualifications and Requirements:

• Bachelor’s degree preferred.
• 3-4 years of sales experience in B2B or membership environment with demonstrated record of achieving assigned sales goals.
• Must be a self-starter who is not afraid to pick up the phone and ask for a sale!!
• Participation in member events and meetings that sometimes occur in the evening.
• Proficiency with MS Office and preferred exposure to a relational or customer relation management database.
• Excellent written and verbal communication skills, to include exceptional phone communication skills.
• Bilingual in Spanish a plus.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public.
• Perform basic mathematical computations.
• Possess strong public speaking and presentation skills.
• Ability to write business correspondence and other documents.
• Ability to prioritize multiple tasks and project deadlines.

San Diego Regional Chamber of Commerce

Restaurant Director of Communications

Growing Company – Urgent Need

Salary: $90,000 – $100,000 + Strong Benefits and Bonus packages

We are a fast casual concept that is not only rapidly growing across the United States, but internationally as well. Everything is customizable, made to order, and most importantly…delicious! Our food has been made in a way that is not only able to be enjoyed fresh in one of our 125 locations, but can also travel well for delivery/take-out. Every market we’ve entered, we have become an immediate hit and the-place for lunches, dinners, and catered events.

Job Title: Director of Communications

Job Description: Our Director of Communications will oversee communication outreach to not just our corporate employees, but the franchise community and to the general public. The individual in this Director of Communications role will communicate regularly with our franchisees about different initiatives, best practices, and other news from within our community in a fun and clever voice. The Director of Communications will work to engage the franchise community and expand how we communicate with them (in-person, video, etc.). The ability to effectively communicate and promote our brand to our PR Agency and Franchise Development team is an important part of this Director of Communications role.

Benefits:

• Health & Dental Insurance
• Vision Insurance
• 401k matching program
• Bonuses
• Snacks and Beer in a fun home office environment

Qualifications

• Minimum of 5-7 years’ experience in public relations and communications
• Restaurant/Hospitality industry preferred; experience with a franchised concept a plus
• Experience crafting press releases with a PR Agency
• Bachelor’s degree in Marketing, Communications, Public Relations, Journalism, or related field.
• Outstanding oral, written, and verbal communication skills
• Ability to work with corporate management, employees, media, and the larger community.
• Excellent Project Management skills

Gecko Hospitality