General Staff Jobs

Description
At Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store.Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.Conducting associate observationsDisplaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.Linking results to behaviors and actions to drive top-line sales.Managing labor hours within the store to drive top line sales and profit.Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.Demonstrating and leading company policy and procedures.Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.
Qualifications
Passion for Victoria’s Secret Brand.Ability to improve customer satisfaction and drive customer loyalty.Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.A sense of self-awareness with an interest in seeking feedback to improve and develop.Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.Ability to monitor/track progress and incorporate feedback into decision-making.Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.Experience with influencing cross-functional partners in informal and formal settings to get things done.Ability to work nights, weekends, and a flexible schedule.Ability to stand for long periods and frequently bend, kneel, and lift.Ability to use technology (headsets, mobile devices, computers).3+ years of retail leadership experience preferred
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Victoria’s Secret & Co.

Director of Client Services Hybrid (3 days in office, 2 days remote)

20 Billion+ AUM Independent RIA

Houston, Texas

Overview

Dynamic 20B+ Independent Wealth Management RIA seeks a Director of Client Services to manage the administrative and private banking needs for high-net worth clientele.

The Firm offers comprehensive family office services, deeply personalized wealth management, investment advisory, planning and other services for high-net-worth and ultra high net worth clientele.

Highlights

• Serve as a primary lead for client onboarding, investment implementation, and private banking services
• Provide excellent client experience for ultra-high net worth clients
• Participate in the growth of a fast growing, independent RIA by servicing client needs, and maintaining and building key relationships
• Competitive compensation package including significant base salary, benefits, and bonuses

Requirements

• 8+ years Financial Services, preferably RIA experience working with UHNW clients
• Bachelor’s degree in Business, Finance, or a related field
• Track record of superior client services skills, attention to detail, and time management
• Knowledge of Fidelity and Schwab custodial platforms a plus

GemHarvest Executive Recruiting

JOB SUMMARY

The primary responsibility of the Aftermarket Program Manager is to lead in the planning and execution of a variety of Aftermarket programs ranging from product upgrades for the fielded fleet to process improvements such as the online process through which MD Service Centers order parts from MD.

The ideal candidate will have 5+ years of experience in leading complex programs with formal project or program management training, is knowledgeable in product & process design methodologies, including Design for Six Sigma and Agile, has a very high level of skill in project management software such as MS Project, and Aerospace experience is desirable.

DUTIES AND RESPONSIBILITIES include the following.

• Develops project/program scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Coordinates internal and external resources for the flawless execution of programs
• Develops and drives program plans and schedules related to programs, including product upgrades, resolution of complex field problems, repair &overhaul improvements, product obsolescence issues, and Aftermarket processes.
• Ensures resource availability and allocation
• Develops detailed program plans to track progress to plan
• Ensures the appropriate approval processes are followed to manage changes in project/program scope, schedule, and cost
• Measures program performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Manage relationships between stakeholders
• Assess risks and develop plans and actions to mitigate risks
• Creates and maintains comprehensive program documentation
• Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

None

SKILLS AND ABILITIES

• Proven work experience as a project/program administrator in Aviation or within a similar technical industry
• Strong technical aptitude and business acumen
• Good at problem-solving, making timely decisions, and dealing with ambiguity
• Ability to multi-task and prioritize workload within a very high visibility busy department is required
• Skilled at organizing, planning, and time management
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Excellent interpersonal skills, communication, planning, and organization skills are required.
• Working skills with Microsoft Word, Excel PowerPoint, and Project are required.
• Action oriented and driven
• Good at building effective teams, motivating others, listening, and resolving conflicts
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Up to 10% travel required with significant customer interface.
• Access to Export Control Information
• Regular attendance at the worksite

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (B. S.) from a four-year college or university; and a minimum of 5 years of work-related experience and/or training; or equivalent combination of education and experience. Project/Program management experience in an aerospace environment is highly preferred.

· This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contracts, implied or otherwise, other than an “at will” relationship.

CERTIFICATES, LICENSES, REGISTRATIONS

PMP or PgMP is highly preferred

WORK ENVIRONMENT/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is designated by the employer to be a safety-sensitive position.
• Work performed in an office and factory settings.
• Exposure to shop environment such as noise, dust, odors and fumes.
• Occasionally required to lift up to 20 lbs.
• Regularly required to sit, stand, bend, reach and move about facilities.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

MD Helicopters, LLC provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

MD Helicopters

Intuition is looking for a high-performing VP, Professional Services to drive the success of its Custom Business unit in North America. Based in New York, this role will be highly consultative and will require a unique combination of creativity, innovation, business acumen, communication skills and project, and people management.

The VP, Professional Services role has dual responsibilities:

1. Responsibility for delivering on the growth targets for the Custom Business unit in conjunction with the US sales team.

2. Responsibility for Custom project account management from origination through scoping and implementation in conjunction with the Dublin-based custom and production teams.

This position reports to the Chief Executive Officer, North America, and interacts closely with many other divisions across the company. The role involves:

• Leading and managing the deployment of Intuition’s products and services.

• Building networks with new and within existing accounts to strengthen overall relationships and provide as-needed support to drive revenue growth.

• Promoting digital content and related consultancy services.

• Scoping of potential projects and innovating new approaches to meet clients’ needs and budgets. • Report/proposal writing and client-facing presentations.

• Consulting with management and business development on client relationship status and business issues.

• Signing-off on all product design deliverables (including technical and editorial) in association with the client project manager.

• Providing technical and operational advice during the project lifecycle.

• Maintaining close contact with client representatives to ensure that client deliverables and milestones are met.

• Providing expertise and brainstorming ideas with the product development team on various projects.

• Contributing to the innovation drive within the Company.

• Managing company resources for use within product development.

• Researching and calculating market gaps for the company.

• Initiating product development to fill these gaps.

Requirements:

• Bachelor’s degree in Business, Finance, Economics, or a related discipline.

• Previous experience in creative consultancy, learning and development, or equivalent, ideally in a client-facing role.

• Proven track record coordinating multiple projects in a client-facing capacity.

• Ability to execute under tight deadlines in a highly collaborative organizational structure.

• Entrepreneurial mindset.

• Personal initiative and drive with the ability to work independently to achieve objectives.

• Genuine interest in learning, growing, and pushing boundaries to develop quality programs, products, and services for our clients.

• Innovative yet pragmatic thinker who applies creative solutions to client problems.

• Highly detailed, organized, and efficient.

• Strong client service orientation.

• Committed team player.

• Strong Microsoft Office skills, including MS Word, MS Excel, MS PowerPoint, and MS Outlook.

Intuition is an Equal Opportunities Employer

Intuition

Regional Field Services Manager

A-Gas is an environmental services company whose purpose is to Protect and Enhance the Environment by reducing global warming gases and preventing their release into the atmosphere. Rapid Recovery is the company’s service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas continues to lead the industry in developing cutting-edge solutions designed to protect the environment. Visit us at www.agasamericas.com to learn more about our Environmental Story. For more information regarding A-Gas, please visit us online at www.agas.com/us.

The Regional Field Services Manager is responsible and accountable for establishing, monitoring, and delivering budgeted expectations on the refrigerant gas acquisition and service revenue. Success is determined by managing a team that understands our customers’ needs, offering the appropriate solution based on our product and service portfolio, and performing services to meet customers’ needs.

The Regional Field Service Leader will cover the following locations and should be located within one of these markets.

• LA and Riverside
• San Diego
• Fresno
• Concord
• Sacramento

Key Responsibilities

• Lead a regional or multi-state management team through training, coaching, and development, while being accountable for meeting or exceed aligned goals
• Strong employee safety focus
• Ability to collaborate with key stakeholders and communicate feedback from/to the field to drive continuous improvement throughout the business.
• Create a strong focus on refrigerant gas acquisition and profitable revenue growth within the organization by collaborating with other departments.
• Be a strategic leader with the ability to proactively solve problems and make decisions based on company success factors. Ability to influence without authority and be approachable.
• Experience managing a P&L and influencing a P&L mindset throughout the organization. This includes analyzing, planning, and executing annual budgets for the assigned territory
• Demonstrated experience and skillset to develop market growth strategies based on key customer demographics to enhance and grow customer base
• Coach and mentor direct reports to use available resources to problem-solve independently
• Proactively manage talent by coaching employees up to the next role and creating a bench for key roles with external talent
• Embrace and support the use of technology to support business requirements
• Coach and mentor direct reports on how to promote and utilize our refrigerant recovery equipment as a differentiated technical solution

Experience, Knowledge, and Qualifications

• Essential
• Strong verbal and written communication skills
• Strong persuasive and interpersonal skills with a sales aptitude
• The technical mindset to understand and reinforce our refrigerant recovery processes
• Proven experience with developing specific market strategies within an assigned region
• Able to partner with People & Culture to communicate and ensure compliance with state and local employment laws
• Strong computer skills needed: SAP People, Salesforce, Microsoft Office Products
• Must be a self-starter and a problem solver.
• Must possess a valid state motor vehicle operator’s license.
• Bachelor’s degree required with experience in sales or 5+ years of relevant industry-related experience in lieu of a degree
• Preferred
• Experience in specialty chemical industry and/or HVAC
• Working Conditions & Environment
• Extensive travel via truck or plane, with hotel overnights as needed on traveling weeks.
• Work is conducted both indoors and outdoors under various conditions.
• Several hours per day may be spent operating a motor vehicle.
• Appearance at all times must represent the company’s image.
• Exposure to the environments of customer facilities.
• Fast-paced environment: subject to numerous schedule and priority changes with short notice activity.

Why A-Gas?

Pay will be commensurate with experience. The targeted annual salary range is 130,000K – $140,000K and will be based on experience with a competitive commission plan.

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term and long-term disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement program. It is an exciting time to be a part of A-Gas, come grow with us!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

A-Gas in the Americas

Job Summary:

This position reports to the Senior Vice President of US Operations with Access Healthcare. The Director of Client Services will be responsible for overall success of the client engagement, guiding it from inception through development and providing continuity for the client.

This individual must be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills, able to quickly establish credibility and rapport with a broad set of senior executives.

Supervisory Responsibilities:

This position has direct supervisory responsibilities including all team members reporting up into this role.

Duties/Responsibilities:

• To be the central point of contact for the customer from Access Healthcare to ensure we exceed customer expectations and retain highest customer satisfaction. This individual will serve as a client advocate ensuring all client expectations are fully understood and executed within Access and to ensure the client understands the value provided by Access Healthcare.
• To be a growth agent for the organization by executing incremental growth plans and new revenue acquisition from existing clients assigned. To become the trusted advisor of the customers (that will be part of the individual’s portfolio) and be able to shape opportunities and drive value to the client for all their needs.
• To collaborate with internal operations leadership, solution team and finance teams to develop and submit client value proposals.
• To work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes for assigned clients.
• To ensure adherence of client governance meetings by establishing and conducting regular business meetings with the client and internal operational stakeholders. Coordinate regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) with client, service delivery and business development.
• Ongoing engagement with client exposing them to Access Healthcare’s expanding capabilities and product offerings, with a keen eye towards gathering product & market intelligence and driving value in solving client challenges. In the process, to grow the revenue base with the client.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent client relationship and process management skills.
• Analytical and critical thinking skills.
• Proven analytical and root cause analysis capabilities.
• Attention to detail and accuracy.
• Excellent writing, communication skills and strong interpersonal skills.
• Ability to organize and prioritize multiple projects, activities, and deadline.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.

Education and Experience:

• Bachelor’s degree in related discipline or equivalent experience required.
• Must have a minimum 10 years of revenue cycle management experience working in a global delivery model.
• Prefer, but not required, participation in revenue cycle operational platform groups such as HFMA or AAHAM or other recognized professional associations.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Proficiency with Electronic Health Records

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Access Healthcare Services

Marketing Coordinator/ Client Service Representative

Job Description:

Marketing (40% of Time)

– Lead person for company wide marketing efforts, the Voice of Company

– Develop, Plan and manage all marketing activities which include but not limited to:

• Business Association Activities
• Charity Sponsored Events
• Social Media Posts
• Direct/ Indirect/ E-Mail Campaigns
• Corporate Outings and Celebrations

– Maintain Database of costs and results

– Manage all Marketing Materials, giveaways, etc.

– Evaluate Success of all Company Marketing Efforts

– Recommend improvements and new ideas to existing marketing efforts to improve our marketing penetration

Sales Support (60% of Time)

– Assigned to Account Executives to assist in order to increase sales efficiency

– Generate proposals and quotes daily

– Locate/ Order Vehicles and Equipment

– Schedule delivery of equipment to end user

– Handle daily calls from existing clients and prospects

– Maintain Contact database daily

Must Have:

– Great attitude

– Outgoing personality

– Willingness to learn/ help team members

– Passion/ Strong work ethic

– Flexibility/ Willing to work extra hours when needed

– Goal/ Family Oriented

– Some College

– Canva/PowerPoint/Excel skills

Like to Have:

– College Degree

– B2B Marketing experience

Confidential Search

TLC Political is an award-winning direct response marketing agency that is seeking a Director of Client Services to join our Political Practice.

Our Political Practice specializes in custom voter contact, fundraising, and issue advocacy programs for Republican candidates, committees, and causes. You can check out our work and the conservative clients we serve at www.tlcpolitical.com. Read more about the position below, and if applying, make sure to provide a cover letter when you upload your resume (your cover letter and resume should be one attachment that you upload when prompted for your resume).

The Director of Client Services will strategize and manage direct mail fundraising and multichannel Republican campaigns, strengthen the membership bases of right-leaning organizations fighting for free markets and limited government, and come up with killer voter contact hooks that move the needle for our growing list of conservative clients, sometimes all in the same day (kidding… sort of). And you’ll be doing it all alongside the best team in politics.

What you’ll be doing

• Overseeing all aspects of direct mail fundraising, membership, and voter contact campaigns for our Republican clients
• Crafting the Political Practice’s strategy, integrating it into our right-leaning campaigns and other program efforts, and determining the appropriate balance between electoral work
• Conducting rapid, accurate, and detailed research, analysis, and briefings on a wide range of devolved policy issues and evolving political dynamics, proactively engaging internal and external expertise as needed
• Supervising and providing strong leadership for your team including reinforcing TLC Political’s policies, responding to challenges quickly and appropriately, and advancing our mission
• Developing team members’ strengths, guiding their professional development, and identifying strategic opportunities for their growth
• Assisting with recruitment and hiring

About you

• A minimum of 5 years of relevant experience including serving as a political director, legislative director, organizer, campaign manager, or equivalent position for a Republican campaign (membership, fundraising, direct response marketing, and/or finance experience is a strong bonus)
• Strong customer service skills and the ability to establish and maintain goodwill with our conservative clients.
• Excellent communication and writing skills.
• Self-starter with a demonstrated capability to manage multiple projects, prioritize a variety of tasks, and think on your feet to meet ever-changing needs and deadlines.
• Solid experience in formulating long-term strategies, shifting from big picture strategic thinking to tactical execution, and driving account management.
• Exceptional organizational skills and meticulous attention to detail
• Comfortable working in a fast-paced, deadline-driven environment with quick turnarounds
• Experienced in giving, receiving, and sharing feedback.
• Adept at problem solving and resolving conflicts.
• Results-oriented and team-first attitude
• Inclination to learn and grow professionally.
• Desire to work for a values-driven company that seeks to improve the world for the better

What we offer

• Competitive compensation
• 401(k) with match
• Medical, dental, vision, life, and disability insurances
• Flexible PTO and generous holiday observances
• Learning and professional development opportunities
• Paid parental leave
• Company-sponsored volunteering
• Remote work
• Free parking
• Café and complimentary gym access in the office building
• Collaborative and entrepreneurial work environment
• The opportunity to be part of a friendly, dynamic, and hardworking team excited about delivering high-quality work and great results for our clients.

About us

TLC Political is a full-service direct response marketing agency that specializes in custom voter contact, fundraising, and issue advocacy programs for Republican candidates, committees, and causes. Rooted in data, our team of experts works tirelessly to provide highly targeted and creative communications that drive powerful results. In fact, we’ve raised historic amounts of critical revenue and executed award-winning campaign strategies for some of the nation’s largest and most high-profile political brands, including Majority Leader Mitch McConnell, Ted Cruz, RAGA, NRCC, NRSC, and President Trump. And more than that, we pride ourselves in being a true partner, fighting in the trenches alongside our wide array of clients.

We’ve spent over 35 years taking purposeful, data-driven steps to advance Republican causes. Are you ready to take a few more with us?

TLC Political is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

TLC Political

OVERVIEW

ADVI Health is a strategic consulting partner to the healthcare and life sciences ecosystem. Based in Washington, DC; Chicago, Il; and Austin, Tx, the firm delivers data and insights driven advice and vision for leaders in healthcare business and policy. ADVI’s collaborative and creative team of consultants and Advisors are all veterans of top healthcare and life science organizations, the federal government, state government, top consultancies, nonprofits, commercial payers or data and analytics companies. ADVI delivers a comprehensive perspective by integrating business, policy, and science to find creative solutions through data, learned insight and compelling strategy to help make decisions across all segments of healthcare. The firm represents a sophisticated client base of Fortune 500 life sciences and health care service companies as well as venture and private equity backed companies in biotechnology, diagnostics, digital health, AI, health IT and health care services. The firm is at the forefront of health care delivery transformation, payment reform, public and private payer coverage, and healthcare merger and acquisition deal flow, within the US and abroad. For more information, visit advi.com.

ADVI is seeking a Director, Account Management, to join ADVI’s growing Life Sciences business. This leader will be one of the founding members of ADVI’s Account Management and Sales team and will be responsible for managing and growing the firm’s business relationships with ADVI’s top device, digital health, and diagnostic manufacturer customers. The Director will work with other ARM team members on individual accounts, engage with Solutions colleagues across the firm, and partner with Finance and Operations to support our clients. In addition to account management responsibilities, this person will develop fluency in leading healthcare and lifescience business and policy issues important to ADVI clients. The position will report to the Head of Sales.

RESPONSIBILITIES

● Serves as a primary relationship manager/business development liaison with multiple high-priority device and diagnostic accounts

● Leads account planning, identifying key growth opportunities for ADVI and ideal client relationship structure

● Collaborates on creation of business development and sales plans (across ADVI products and solutions) and executes to meet sales objectives

● Generates new leads within existing accounts

● Research accounts, identify key contacts, connect with prospects, and generate interest through timely, regular outreach to develop long-term relationships

● Presents ADVI’s capabilities to customers in pitches that are tailored to client needs, ADVI relationships, and are in context of past/existing work streams

● Drafts BD collateral (outreach emails, pitch decks, etc.)

● Coordinates across ADVI teams to identify and execute on BD opportunities

● Organizes pursuit / pitch teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

● Ensures CRM systems such as HubSpot/Salesforce.com are kept up to date

● Represents ADVI and builds relationships with clients/prospective clients at venues selected to increase ADVI market visibility (i.e. professional conferences)

● Works closely with the Head of Sales and Head of Marketing on sales and marketing tactics and strategies

● Establishes and maintains contact with top decision makers at key clients that facilitates buy-in of proposed solutions from top management levels at the client

● Provides oversight on project work within client accounts to ensure client satisfaction and objectives are met

● Proactively anticipates client needs based on market activity

● Contributes to firm visibility and marketing campaigns to support sales goals

● Conducts market intelligence to understand key competitors

● Sets quarterly and annual account goals/metrics to assess progress and deliver on sales objectives

QUALIFICATIONS

● High level of independence and sound judgment to identify prospect and client needs, determine appropriate follow-up, and deploy the appropriate resources

● Proven track record of growing accounts and developing, negotiating, and closing deals

● Strong ability to multitask and prioritize work streams effectively under deadline

● Excellent attention to detail

● Ability to use sales analytics and marketing data to identify patterns and contribute to account planning and follow-up

● Strong oral and written communication skills

● Action-oriented, forward-looking, and strategic with strong sense of urgency and initiative to get things done by influencing others and building relationships in a team-oriented, collaborative atmosphere

● Familiar with developing and maintaining sales plans

● Knowledge of healthcare issues, device, diagnostics, and the health policy ecosystem

● Bringing existing relationships in the life sciences area a plus

● 8-10+ years of relevant professional experience supporting sales, business development, and account management functions

● Experience supporting accounts and internal stakeholders in a hands-on, high-touch environment

● Advanced Microsoft Office skills such as PowerPoint, Excel and Word

● Experience using a CRM system

● Willingness to travel

ADVI Health

OVERVIEW

ADVI Health is a strategic consulting partner to the healthcare and life sciences ecosystem. Based in Washington, DC; Chicago, Il; and Austin, Tx, the firm delivers data and insights driven advice and vision for leaders in healthcare business and policy. ADVI’s collaborative and creative team of consultants and Advisors are all veterans of top healthcare and life science organizations, the federal government, state government, top consultancies, nonprofits, commercial payers or data and analytics companies. ADVI delivers a comprehensive perspective by integrating business, policy, and science to find creative solutions through data, learned insight and compelling strategy to help make decisions across all segments of healthcare. The firm represents a sophisticated client base of Fortune 500 life sciences and health care service companies as well as venture and private equity backed companies in biotechnology, diagnostics, digital health, AI, health IT and health care services. The firm is at the forefront of health care delivery transformation, payment reform, public and private payer coverage, and healthcare merger and acquisition deal flow, within the US and abroad. For more information, visit advi.com.

ADVI is seeking a Director, Account Relationship Management, Pharma, to join ADVI’s growing Life Sciences business. This leader will be one of the founding members of ADVI’s Account Management and Sales team and will be responsible for managing and growing the firm’s business relationships with ADVI’s top drug and biologics manufacturer customers including but not limited to vaccine, cell and gene therapy, rare disease, and oncology manufacturers. The Director will work with other ARM team members on individual accounts, engage with Solutions colleagues across the firm, and partner with Finance and Operations to support our clients. In addition to account management responsibilities, this person will develop fluency in leading healthcare and lifescience business and policy issues important to ADVI clients. The position will report to the Head of Sales.

RESPONSIBILITIES

● Serves as a primary relationship manager/business development liaison with multiple high-priority drug and biologics manufacturers accounts

● Leads account planning, identifying key growth opportunities for ADVI and ideal client relationship structure

● Collaborates on creation of business development and sales plans (across ADVI products and solutions) and executes to meet sales objectives

● Generates new leads within existing accounts

● Research accounts, identify key contacts, connect with prospects, and generate interest through timely, regular outreach to develop long-term relationships

● Presents ADVI’s capabilities to customers in pitches that are tailored to client needs, ADVI relationships, and are in context of past/existing work streams

● Drafts BD collateral (outreach emails, pitch decks, etc.)

● Coordinates across ADVI teams to identify and execute on BD opportunities

● Organizes pursuit / pitch teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

● Ensures CRM systems such as HubSpot are kept up to date

● Represents ADVI and builds relationships with clients/prospective clients at venues selected to increase ADVI market visibility (i.e. professional conferences)

● Works closely with the Head of Sales and Head of Marketing on sales and marketing tactics and strategies

● Establishes and maintains contact with top decision makers at key clients that facilitates buy-in of proposed solutions from top management levels at the client

● Provides oversight on project work within client accounts to ensure client satisfaction and objectives are met

● Proactively anticipates client needs based on market activity

● Contributes to firm visibility and marketing campaigns to support sales goals

● Conducts market intelligence to understand key competitors

● Sets quarterly and annual account goals/metrics to assess progress and deliver on sales objectives

QUALIFICATIONS

● High level of independence and sound judgment to identify prospect and client needs, determine appropriate follow-up, and deploy the appropriate resources

● Proven track record of growing accounts and developing, negotiating, and closing deals

● Strong ability to multitask and prioritize work streams effectively under deadline

● Excellent attention to detail

● Ability to use sales analytics and marketing data to identify patterns and contribute to account planning and follow-up

● Strong oral and written communication skills

● Action-oriented, forward-looking, and strategic with strong sense of urgency and initiative to get things done by influencing others and building relationships in a team-oriented, collaborative atmosphere

● Familiar with developing and maintaining sales plans

● Knowledge of healthcare issues, life sciences, and the health policy ecosystem

● Bringing existing relationships in the life sciences area a plus

● 8-10+ years of relevant professional experience supporting sales, business development, and account management functions

● Experience supporting accounts and internal stakeholders in a hands-on, high-touch environment

● Advanced Microsoft Office skills such as PowerPoint, Excel and Word

● Experience using a CRM system

● Willingness to travel

ADVI Health