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Job Type – Contract Position
Work Location – Palo Alto, California, United States
Pay: $75/hr – $85/hr.
Job Description:
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.
- Act as key participant in large-scale planning.
- Review and analyze complex digital strategy for product/functionality/experience area. Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors.
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements.
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals.
- Potentially lead projects, teams or serve as a peer mentor.
Required Qualifications, US:
- 5 plus years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Additional Skills:
- Digital Analytics: Hypothesize driven design and development, experimentation, behavioral and performance analytics, segmentation, and cohort analysis.
- AI/Machine Learning
Pay Range: $75/hr – $85/hr.
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
Pinnacle Group, Inc.
Here at Paybotic Financial, you’ll do important work with exceptional people dedicated to helping merchants with their financial services and connecting them with financial institutions to streamline business needs; here at Paybotic, you deposit your trust into us! In return, we offer superior customer service, compliant experience, multi-state coverage, and reliable and comprehensive tools to enable our merchants, manufacturers, cultivators, and retailors to operate in a safe and compliant manner.
Client Success Manager – On-Site
We are seeking a Client Success Manager (CSM) with banking experience that will report to the Director of Client Success, supporting potential customers in taking their interest in Paybotic Financial’s services and products, and assisting them in applying for and obtaining the right financial solution. This includes building repertoire and relationships with customers to successfully navigate them through the application process, as well as reporting on their progress. A successful CSM will prioritize and manage their workload in a fast-paced environment, balancing the needs of customers and the business.
Responsibilities
- Manages an active pipeline of potential customers and applicants
- Meet with potential customers to understand their financial needs, and to determine which product is best for them
- Maintain a thorough understanding of all Paybotic Financial products and their features
- Assist applicants in setting up a profile, collecting the required documentation, and navigating the application to successful submission
- Facilitate the application process between the applicant and underwriting by continuing to monitor the underwriting process and resolving problems as they arise
- Build and maintain strong relationships with applicants to help foster brand loyalty
- Maintain confidentiality and privacy
- Assist in training courses & educational materials
Qualifications:
- Bachelor’s degree in business administration is preferred
- Excellent communication skills, both verbal and in writing
- Excellent problem solving, organizational and time management skills
- Strong attention to detail
- One to three years of prior experience in banking, specifically with deposit accounts and payments, as well as basic familiarity with the laws and regulations that govern them
- Friendly personality, and committed to excellent customer service
At Paybotic, we celebrate your contributions, by ensuring that our service offerings enable staff to be their best self – physically, emotionally and financially. Paybotic offers company-sponsored healthcare, vision, dental, life, disability, financial and retirement benefits. We also offer paid time off, paid sick leave, bonuses based on annual salary and achievement of goals, professional development, uncapped commission and competitive compensation reflective of the industry.
We are an equal employment opportunity employer and we do not discriminate – no matter race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local or international law. Please note, qualified applicants are encouraged to submit their resume to Human Resources; no third-party staffing agencies and search firms please. Thank you.
Paybotic Financial
Senior Rankings & Awards Marketing Manager | AMLAW 50 | Chicago or NY Our highly recognized global leading law firm is hiring an experienced Senior Rankings & Awards Marketing Manager to sit in their Chicago or NY offices (maybe open to other major cities). Working as part of our Client’s global Marketing department, the Senior Rankings and Awards Manager plans, directs, strategically evaluates, and manages the Firm’s participation with key legal directories, publications and other rankings and awards organizations to increase rankings and recognition for the Firm and its lawyers. She/he provides leadership to the Rankings and Awards team, manages the Public Relations agency and writers, and works closely with and collaborates with Marketing colleagues, other Firm departments, lawyers, and Firm management. Our client firm is offering a highly competitive salary, bonus, and benefit package.
Send Resume to Amy Altman: [email protected]
RESPONSIBILITIES:
- Leads the Firm’s participation in key legal directories and awards organizations to increase rankings and recognition for the Firm and its lawyers in alignment with the Firm’s strategic priorities to maximize the firm’s investment.
- Liaises with directory and award publications editors and researchers to understand methodology and submission guidelines.
- Write and edit nominations for strategically important submissions and draft recognition announcements to help promote and communicate the firm’s rankings and awards in support of the firm’s branding.
- Advises lawyers and business development liaisons on preparing successful directory and award submissions, choosing client references, and preparing for interviews.
- Manages external PR agency and coordinate assignments to writers.
- Coordinate with relevant stakeholders (Firm management; practice leaders; Pro Bono and Diversity Committees, Strategic Planning), to determine the approach to identify and coordinate cross-practice or cross-department submissions such as Law 360 Practice Group of the Year.
- Reports rankings and awards results to Firm management and ensures that rankings and awards submissions, nominations and results are accurately captured and tracked in LexTrack to allow for reporting to firm management in real time. Answers questions regarding results and firm strategy.
- Oversees research calendars, submissions, client references and lawyer interviews globally, in close coordination with members of Business Development and Marketing.
- Provides leadership and operational support to the Rankings & Awards Team, including direct reporting oversight of marketing professionals, coaching and training, delivering performance feedback and reviews, hiring, handling HR issues and any other tasks related to a direct reporting relationship.
REQUIREMENTS:
Required
- Bachelor’s degree.
- A minimum of 10 years of related work experience.
- A minimum of 3 years of experience as a manager.
- Excellent writing, editing, and proofreading skills.
- Training, coaching, and presentation skills
Preferred
- Prior public relations work experience developing and producing award submissions for publications in the marketing department of an AmLaw 100-sized firm or a public relations agency.
OTHER SKILLS AND ABILITIES:
The following will also be required of the successful candidate:
- Excellent writing skills
- Strong organizational skills
- Strong attention to detail
- Good judgment
- Strong interpersonal communication skills
- Strong analytical and problem-solving skills.
- Able to work harmoniously and effectively with others.
- A self-starter who desires to show ownership and commitment to the job.
- Able to preserve confidentiality and exercise discretion.
Esquire Recruiting, LLC
Job Summary
Operations Manager Positions have the responsibility for You will be responsible for ensuring a high performing operation through workforce management of our front-line team members. Also responsible for supporting the teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Ops Managers/Customer Service managers drive performance excellence everyday and all day.
Responsibilities
- Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
- Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
- Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
- Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Job Qualifications
- Strong understanding of Airline Customer Service Operation
- Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
- 4-year college degree in a relevant field strongly preferred or equivalent experience
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, fluently speak, and understand the English language.
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Must be free of disqualifying crimes and able to pass a pre-employment drug test.
- Must have reliable transportation and be able to work weekends, holidays, and days off.
GAT Airline Ground Support
We are a global leader in the flavor and fragrance industry, creating and manufacturing unique and innovative taste and smell solutions. Our products are developed for global, regional and local food and beverage manufacturers as well as household, personal care and fine fragrances companies.
We are looking for a Customer Service Manager to join our growing team!
- Lead, plan and supervise the activities of the Customer Service team to deliver high quality customer experience, oversees all administrative duties and ensures KPIS are met.
- Order fulfilment, prioritization of shipments to meet the required service level targets.
- Handle customers issues and follow problems through to resolution to avoid customer complaints, and escalation.
- Develop and implement strategies and processes to constantly improve service performance and efficiency targets.
- Supports development of Service Level Agreements in alignment with Sales and Operations and monitors performance to ensure service targets are delivered.
This is an immediate need! Qualified candidates will be contacted within 24 hours of resume submission.
Zing Recruiting
The Select Group is looking for a Product Manager to join their growing team! This individual will be working on SSPP customer facing applications. This team and product manager will oversee everything related to Mobile Telecom Services – If the below sounds like you, APPLY NOW!
Job Title: Product Manager
- Job Duration: long term contract w chance to FTE
- Location: Onsite Hybrid (3days in office / 2 days remote) – Denver CO
- Interview Process: 2 round IV process
Skills:
- * 5+ years of product owner/product manager experience
- * Understanding of how UI and APIs interact
- * Understanding metrics and KPIs and areas for improvement
- * Experience working on direct consumer-facing (B2C) websites and applications
- * Strong communication skills; ability to put together presentations
Plus Skills:
- E-commerce experience
- SAFe Agile
- Understanding of UX design
- Experience working on mobile applications
Day to day responsibilities: This Product Manager will support the client’s Self Service Products and Platforms division. This Product Manager will work with a variety of team members help to drive software development initiatives. Some of the day to day responsibilities include gathering requirements, writing user stories, looking at metrics and looking for improvement opportunities. Excellent documentation along with written and verbal communication skills are key for individual to bring to the table. A strong familiarity with Agile/Scrum best practices are important for success in this role.
The Select Group
Client Services Manager, Construction
Bellaire, TX
POSITION SUMMARY
Pricing and Sales Support:
- Review project/bid specifications for fit and pricing concerns; seek help from engineering as needed.
- Partner with Engineering to provide custom pricing as needed for sales team and distributors
- Work with Engineering and Finance to coordinate paperwork packages for RFP and contract requirements
- Review and confirm draft sales proposals
- Review and respond to engineering / technical inquiries from sales team and distributors; seek assistance from engineering as needed.
Lead Sorting and Management:
- Responsible for inbound customer sales requests & initial entry into CRM
- Review inbound leads for technical complexity & distribute to sales team as appropriate
- Receive, check and confirm distributor lead registrations
- Apply rules for involvement of sales team with distributor opportunities as appropriate
Project Support:
- Prepare proposals and information responses for major projects
- Provide technical support during submittal process
- Manage and respond to bulletins/RFIs for active projects
Back Office Technical Document Management:
- Periodic review and prompting for open Sales action items in Quickbase (online CRM/ sales support system)
- Manage, build, and maintain library of forms, documents, and technical literature
- Periodic audit of sales data and information entry into Quickbase
- ISO 9001 assistance, including compliance and recommendations for improvement.
Education/Qualifications (preferred):
- Five to ten years of work experience in or servicing the construction industry.
- Associates degree in Engineering or technical field or equivalent experience.
- Prefer BS in related field (Engineering, Construction Management, Industrial)
- Minimum five years of proven sales experience preferred. At least three years in outside sales in a construction or engineering environment
- Proficiency in data entry/organization via CRM platform (Salesforce experience preferred)
Success Characteristics:
- Strong prioritization, coordination, and needs satisfaction skills, Self-directed and self-motivated. Strong sense of urgency to help our customers win.
- Demonstrated ability to achieve sales results.
- Strong interpersonal skills and ability to develop rapport with key business decision-makers. Demonstrated ability to influence decision makers for a value-added product and system.
- Good administrative and time management skills.
The Edge Group
$51.10 – $73.00 (est. hourly)
Are you a Product Management Professional with experience focusing on product strategy? Do you have a knack for developing partnerships to drive solutions across enterprise-level efforts? Are you seasoned in developing executive-level reports and presentations? If the answer to those questions is yes, then we have the opportunity for you!
Job Summary:
Our client is seeking a Product Manager local to Denver, CO, or St. Louis, MO to join their team! This is an onsite opportunity focused on optimizing workflow processes. The ideal candidate will have strong experience creating executive level reports for the sales organization and be experienced in utilizing Smartsheets and Jira. The team prides itself on their collaborative environment, and seeks individuals who are passionate about driving digital solutions. If this sounds like you, we would love to connect!
Duties:
- Provide active and consistent support for all efforts to simplify and enhance the customer experience
- Partner with stakeholders and clients to articulate client-centric solutions to business problems
- Work across operational teams to promote, track, and ensure the ongoing use of digital capabilities
- Drive digital product strategies in line with a long-term vision to build best-in-class digital products and capabilities
- Craft a vision for a digital product or capability and convert that into a concrete strategy that can be shared easily across the organization
- Work with technical, engineering, and operational teams to define and maintain a backlog of detailed requirements that describe functional and experiential aspects of new and existing digital capabilities.
- Use market research and client journey information to discover opportunities to create greater value for customers and employees
- Guide communication plans that ensure adoption and engagement with digital capabilities by clients and internal teams
- Encourage company-wide success by actively and consistently supporting all efforts to simplify and improve the client experience
- Appraise new product ideas and marketing programs to ensure successful product launches
- Engage with multiple clients about the digital experience to ensure expectations are being exceeded
Desired Skills/Experience:
- 5+ years experience working within Product technology
- Experienced in driving solutions to meet the needs of the organization
- Expertise developing new process documentation
- Process-oriented
- Expert-level experience in presenting PowerPoint visuals
- Experience working in Smartsheets
- Jira experience required
- Experience development flow diagrams in Figma or Visio
- Chalk experience highly preferred
- Telcom experience preferred
- Salesforce or Pega experience preferred
- Experience working with Agile development teams preferred
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
KMID: 126141
KellyMitchell Group
$51.10 – $73.00 (est. hourly)
Are you a Product Management Professional with experience focusing on product strategy? Do you have a knack for developing partnerships to drive solutions across enterprise-level efforts? Are you seasoned in developing executive-level reports and presentations? If the answer to those questions is yes, then we have the opportunity for you!
Job Summary:
Our client is seeking a Product Manager local to Denver, CO, or St. Louis, MO to join their team! This is an onsite opportunity focused on optimizing workflow processes. The ideal candidate will have strong experience creating executive level reports for the sales organization and be experienced in utilizing Smartsheets and Jira. The team prides itself on their collaborative environment, and seeks individuals who are passionate about driving digital solutions. If this sounds like you, we would love to connect!
Duties:
- Provide active and consistent support for all efforts to simplify and enhance the customer experience
- Partner with stakeholders and clients to articulate client-centric solutions to business problems
- Work across operational teams to promote, track, and ensure the ongoing use of digital capabilities
- Drive digital product strategies in line with a long-term vision to build best-in-class digital products and capabilities
- Craft a vision for a digital product or capability and convert that into a concrete strategy that can be shared easily across the organization
- Work with technical, engineering, and operational teams to define and maintain a backlog of detailed requirements that describe functional and experiential aspects of new and existing digital capabilities.
- Use market research and client journey information to discover opportunities to create greater value for customers and employees
- Guide communication plans that ensure adoption and engagement with digital capabilities by clients and internal teams
- Encourage company-wide success by actively and consistently supporting all efforts to simplify and improve the client experience
- Appraise new product ideas and marketing programs to ensure successful product launches
- Engage with multiple clients about the digital experience to ensure expectations are being exceeded
Desired Skills/Experience:
- 5+ years experience working within Product technology
- Experienced in driving solutions to meet the needs of the organization
- Expertise developing new process documentation
- Process-oriented
- Expert-level experience in presenting PowerPoint visuals
- Experience working in Smartsheets
- Jira experience required
- Experience development flow diagrams in Figma or Visio
- Chalk experience highly preferred
- Telcom experience preferred
- Salesforce or Pega experience preferred
- Experience working with Agile development teams preferred
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
KMID: 126141
KellyMitchell Group
Project Management and Customer Service Manager
75% Remote
Responsibilities
- Leading all aspects of performance management for Project Management and Customer Service team members
- Professionally partnering with internal teams including Sales, Product Managers, Project Engineering, Planning, Shipping, and Installations to resolve complex customers issues and improve workflow for all team members
- Leading cross departmental meetings and initiatives
- Leading strategic planning and staffing needs; adapting to respond to ongoing business needs
- Supporting Project Managers in planning, scheduling, risk assessment, and budget throughout the life of projects
- Supporting Customer Service in achieving established levels of customer satisfaction
- Leading quality of project management and customer service by evaluating, and re-designing processes (ISO); establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Performing administrative duties such as performance reviews, salary administration, performance measurement, accident reports, employee requisitions and hiring, employee training, budgeting and other similar duties, to meet current and long-term needs in the unit and enhance employee and business growth
- Traveling to jobsites and other facilities up to 10% of time
At a Minimum You’ll Need
- Bachelor’s degree
- Five (5) years proven management/leadership experience of a customer facing team
- Demonstrated process improvement through Continuous Improvement / Lean methodology
- Proven team leadership through setting of expectations and accountability
- Demonstrated partnership across an organization to resolve tactical issues
- Demonstrated strategic planning in areas of team development and management
- Proficiency with Microsoft Office Suite
- Familiarity with CRM systems
Addison Group