Chicago Casting Calls & Acting Auditions

We have an opportunity to join the Alliance as the new Health Services Operations Manager in the Health Services Administration. One position is available in either our Merced, Salinas or Scotts Valley, California office.

WHAT YOU’LL BE RESPONSIBLE FOR

Reporting to the Health Services Officer, you will:

• Manage the Health Services Operations function, act as a subject matter expert, and provide guidance on Health Services departmental operations
• Manage the Health Services Division’s regulatory reporting function
• Manage, lead, supervise, mentor, and train assigned staff

ABOUT THE TEAM

We are ​responsible for the overall management and oversight of our members’ health care. Duties include enforcing safety standards, controlling costs and ensuring that members receive the best treatment available.

THE IDEAL CANDIDATE

• Experienced managing/leading programs within healthcare operations
• Excellent communication skills and the ability to influence and motivate cross-functional teams
• Skill in the development and management new programs, policies & processes for seamless integration with current operations
• Process oriented, with strength in program and project management
• Passion for championing system redesign and the advancement of models of care
• A plus: Medicare experience

WHAT YOU’LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements please visit our website

Knowledge of:

• Methods and techniques of research, data collection, analysis, and reporting
• Principles and practices of managed care
• Healthcare regulatory processes
• Title 22, Knox Keene, Medicaid or Medicare, entitlement programs, and related regulations
• Principles and practices of program and project management

Ability to:

• Develop work plans and workflows and organize and prioritize activities
• Act as a technical resource and interpret, apply and explain complex principles, policies, procedures, regulations, terms, processes, and programs related to area of assignment
• Train, mentor, supervise, and evaluate the work of staff and motivate staff to achieve goals and objectives
• Organize and prioritize the work of others, delegate effectively, and follow up on work assignments
• Provide leadership and facilitate and lead meetings and projects

Education and Experience:

• Bachelor’s degree in Business, Public Administration, Health Care Administration, or a related field
• A minimum of six years of healthcare operations experience across a variety of operational departments including a minimum of three years of experience in a managed care setting, which included some lead or supervisory responsibility (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER DETAILS

• While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
• Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
• Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process.

Salinas pay range

$105,365—$168,584 USD

Scotts Valley pay range

$105,365—$168,584 USD

Merced pay range

$96,097—$153,774 USD

OUR BENEFITS

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations
• And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Central California Alliance for Health

Summary: 

Provides proactive leadership on assigned construction projects, from the preconstruction and bidding phase, through planning and buyout, construction, close-out, and warranty. Accountable for client satisfaction, project quality, cost control, and schedule adherence, working as a team with Project Superintendents and Project Engineers. Conforms to corporate policies and procedures, upholds ethical standards, and exemplifies corporate values, with an emphasis on integrity and service.

Essential Duties and Responsibilities: 

• Represent Nabholz in business development efforts, including active participation in community and industry organizations, project interviews, and company events.
• Lead project development through the Preconstruction phase with the support of the Preconstruction Department.
• Develop project management plan, including safety plan, quality plan, and site logistics plan, with the support of Project Team.
• Manage commitments to Subcontractors and Suppliers, ensuring internal compliance with procurement policies and vendor compliance with contract terms.
• Collaborate with Project Team and safety staff to ensure the safe execution of projects with an achievable goal of zero jobsite incidents.
• Manage all financial aspects of Project, from job setup to monthly billings, forecasting, and final closeout, to ensure that Project meets profitability goals.
• Maintain positive relationship with current and potential clients and designers.
• Provide team leadership, both internally and externally.
• Actively promote safe execution of projects, with an achievable goal of zero jobsite incidents.
• Anticipate construction flow to provide proactive project planning.
• Prepare and manage project budget proactively, forecasting final project costs monthly, if not more frequently.
• Strong organizational ability with daily management of multi-tasking.
• This job is safety sensitive for medical marijuana purposes.
• All other tasks as assigned.

Education/Skill Requirements:

• A 4-year college degree in Construction Management, Construction Science, or similar program is preferred.
• Career experience must include at least 5 years in commercial construction. Residential construction experience will not be considered.
• Must understand commercial construction means, methods, and materials, including standard practices and regulations.
• Excellent written and oral communication.
• Must be willing and able to speak before groups of people in project interviews and other presentations
• OSHA 30-hour training.
• Microsoft Office suite.

Physical Demands:

• Travel overnight as projects or corporate responsibilities require.
• Continuously sit, stand, or walk.
• Bend, squat, climb stairs, or ladders.
• Lift frequently 20 pound and occasionally up to 25 pounds.

Work environment:

• Office, cubicle, or workstation.
• Job trailer or jobsite office.
• Active project sites for job walks.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply

Nabholz is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, protected veteran status or any other characteristic protected by federal, state or local laws.

Employment at Nabholz is subject to post offer, pre-employment drug testing. Nabholz is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.

Nabholz Corporation

Are you a strategic thinker and a seasoned leader? Our client is seeking a dynamic and visionary Director of Services to lead their team and embark on a journey of innovation and success. This organization prides itself on the ability to continuously develop to meet its client’s needs and deliver exceptional services that exceed their expectations. In this role, you will have the opportunity to work in the heart of the organization growing and building their services division. This role offers creativity and autonomy for you to analyze and evaluate all current service processes and build best practices.

The ideal candidate must possess:

• Experience in HVAC and logistics/transportation industry
• 7+ years of experience in service
• Must be smart, hungry, and driven to succeed
• Incredible benefits and full pay for continued learning

Location is flexible due to the hybrid model: Candidate must be within 2.5 hours of their White Plains location and can travel for onsite needs.

• New Jersey
• New York
• Connecticut

Culpeo HR

Nevada State Bank is looking to add a team player who can help others in the community reach their financial goals. This workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all associates to grow and thrive.

As a seasoned Bank Branch Manager you will provide top notch customer service to clients and customers that come into the office. If you are passionate about being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Responsibilities

• Responsible for the overall performance and operations of the branch. This includes loans, deposits, other referral products, and service quality while managing a complement of exempt and non-exempt personnel
• As the primary business development officer, is responsible for the expansion of existing business relationships, the development of new business and calling on both prospective and existing clients
• Primarily responsible for providing sales leadership for the branch, which includes overseeing both the inside and outside sales efforts of the employees
• Directs branch activities, maintaining appropriate operational, and credit risk management and security oversight in compliance with applicable laws and regulations
• Extends credit to businesses and/or individuals through a wide variety of commercial, consumer, real estate, and agricultural loans. Responsible for community development and relations
• May be responsible for processing cash transactions and other customer service duties

Requirements

• Requires a college degree and 2+ years experience in branch banking, other banking or retail management experience or other directly related experience. A combination of education and experience may meet requirements
• Knowledge of banking industry, including lending and banking products
• Must have excellent customer service and management skills
• Ability to make sound decisions, build relationships and work with a variety of clients, employees and management
• Ability to set and maintain high quality work standards
• Ability to lead a group
• Ability to deal effectively with people in various job capacities. Excellent problem solving and communication skills

This job at Nevada State Bank is being filled by Teamanics, Metabyte’s rapidly growing peer network. Employment through Metabyte, Inc.

Teamanics

About the position

We are looking for a Team Assistant to join our fun, supportive and busy international Advisory team in Austin. As a Team Assistant, you will provide a range of organizational and administrative tasks supporting our Advisory Management team. The ideal candidate will thrive on coordination, organization and will be a self-starter. The position would be suitable for a range of experience from someone starting their career through to a person with several years of experience in an administrative role.

We are looking for someone with excellent organizational skills, who is a confident communicator, fluent in English, capable of dealing with people at all levels, and someone who always maintains confidential and professional communication.

Reliability and adaptability are vital for this role, together with the ability to work independently and to be flexible in handling various organizational tasks with changing deadlines and priorities.

About us

From its academic roots, Aurora Energy Research has grown to become the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of around 400 experts with vast energy, financial and consulting backgrounds, covering power, hydrogen, carbon and fossil commodities.

We are active in Europe, Australia and the US, working with world-leading organizations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a thriving, rapidly growing company with offices across the globe and more opening soon. We currently serve around 600 of Europe’s most influential energy sector participants, including utilities, investors, and governments, and expect to continue to grow rapidly, adding new countries and products to our portfolio.

Key responsibilities

• Providing all-round support to the Advisory Management team, managing diaries, organizing and booking travel arrangements, meetings and itineraries, and submitting expenses
• Organizing and managing a comprehensive schedule of meeting and diary requirements, both internally and externally for the Advisory Management team for up to four people
• Communicating with clients, scheduling calls and workshops plus arranging meeting agendas
• Arranging business travel, including flights, transportation, accommodation, and restaurants for members of the Advisory Management team
• Tracking projects in Salesforce and supporting on project reporting
• Support with project admin including contract drafting and liaising with legal and financial teams to ensure projects are correctly accounted for in internal systems
• Meeting preparation including meeting room setup and management
• Handling and filtering/responding to incoming correspondence
• Collating and preparing presentations and proposals using Word, Excel, and PowerPoint, including minute taking
• Supporting and coordinating the internal functions of the Advisory team such as internal events; trainings and activities

What we offer

• A fun, informal and international work culture
• A competitive salary package
• Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills

At Aurora we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working, part-time hours and flexible start and finish times. Please talk to us at the interview about the flexibility we could offer, and we will explore what is possible for the role.

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

What we are looking for

Required attributes:

Even if you do not meet all the requirements below and are interested, please still apply, and let us know your motivations.

Required attributes:

• Excellent interpersonal skills with the ability to build relationships at all levels
• A self-starter, with a positive, can-do attitude, able to juggle a variety of tasks at any one time
• Passionate about teamwork but able to work independently, too
• Excellent organizational skills, time management and attention to detail
• Strong ability to communicate clearly and professionally with both internal colleagues and clients
• Excellent MS skills particularly Outlook (diary management), MS PowerPoint, Excel & Word
• Ability to use initiative, plan, with a willingness to proactively take on new tasks

Desirable attributes:

• Work experience as a personal assistant or in an administrative position
• At least 1 year of proven working experience in a fast-growing professional services business or in a sales/client-facing environment
• Proven work experience managing complex meeting schedules across multiple time zones

The successful candidate would start as soon as possible. We will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your CV, a brief cover letter, your salary expectations and state your earliest possible start date to the following link.

Aurora Energy Research

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

• Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
• Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
• Work with business partners to ensure the timely processing of information related to insurance policies.
• Monitor and respond to critical business and customer needs in a timely and professional manner.
• Compile ad hoc claims reports.
• May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
• Analyze and validate data to ensure accuracy and quality.
• Provide oversight to the offshore claims team in various tasks.
• Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

• 1-3 years of work experience in an office environment.
• Experience in the insurance industry is a plus.
• Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Strong organizational and time management skills.
• Desire to work as part of a team in a collaborative environment.
• Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

• Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
• Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
• Work with business partners to ensure the timely processing of information related to insurance policies.
• Monitor and respond to critical business and customer needs in a timely and professional manner.
• Compile ad hoc claims reports.
• May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
• Analyze and validate data to ensure accuracy and quality.
• Provide oversight to the offshore claims team in various tasks.
• Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

• 1-3 years of work experience in an office environment.
• Experience in the insurance industry is a plus.
• Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Strong organizational and time management skills.
• Desire to work as part of a team in a collaborative environment.
• Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group

You will have the opportunity to play a crucial role in building the Electronic Shelf Label market. This will require an entrepreneurial mindset but will provide skills in many different areas. There will be plenty of opportunities to step outside the boundaries to learn and build additional skills in sales, project management, marketing, and business development. This role will serve as the customer point of contact for all day-to-day projects and customer impacting items to drive all core performance parts of revenue.

• Support the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf Labels.
• Manage high volume client interactions and clearly communicate job and project requirements to internal development teams in support of customer critical and direct communications.
• Build and maintain effective internal team and client relationships.
• Responsible for configuration of the IOT Platform specs defined in the Project Manager’s requirements documentation, post-implementation customer support requests, and staging of hardware to be sent to customers. These activities are critical to the success of meeting the on-time and on-budget standards for Aperion.
• Understand the requirement documentation set forth from the Project Manager and configure the integration of the cloud-based software. Also, stage hardware, fixtures and infrastructure to be sent to customers.
• Support customers after go live + 30 days to ensure Aperion’s Service Level Agreements are met. Expectation would be the ability to provide Level 1 support. Advanced support can be escalated through project managers and through partners as required.
• Provide remote and on-site assistance and consultative services to customers in site preparation for software and hardware installations.

Requirements:

• Bachelor’s Degree in IT, Project Management or Business Administration or equivalent required
• 5+ years of relevant support or configuration experience (strongly preferred) in key accounts and a proficiency with Microsoft Tools (Word, Excel) – Strong Technical Acumen
• Basic understanding of coding (JavaScript preferred), Desirable: Graphic Design abilities.
• Experience with full-scaled technology deployment and support in food retailing or other related industries.
• Food retailing experience/knowledge preferred.
• Must have the ability to travel up to 5-10% (based on business need)
• Highly motivated and eager to learn; ability to work in a self-directed manner with minimal supervision.
• Excellent interpersonal and communication skills; ability to interact with all levels of the organization including the C-Suite.
• Strong computer and critical thinking skills.
• Exceptional attention to detail, highly organized and skilled in managing priorities and coordinating multiple projects simultaneously.
• Demonstrated ability to contribute in a team setting.
• Enthusiastic problem solver willing to think outside the box.
• You will be eligible for a hybrid-remote work schedule.

Our organization offers benefits that are the best fit for you at every stage of your career.

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.

Hussmann

Our client is a leading provider of a wide array of engineering services including land development, surveying, local government services, water resource engineering and structural engineering, as well as traffic, roundabout, and transportation engineering.

They are seeking an experienced Director of Local Government Service Lines to join their impressive team and provide expertise and value to their current and future growth initiatives.

OVERALL RESPONSIBILITIES

• Developing annual Service Line (SL) business plan that includes short and long-term vision
• Working with the Director of Operations to identify and implement process improvements
• Establishing a culture that encourages innovation while applying a risk mitigation strategy
• Ensuring company culture is maintained within SL (champions/lead by example)
• Billing/contract cost development practices
• Business Development – driven to create opportunities and nurture lasting relationships.
• Budget creation and management
• Implementing and maintaining Quality Control Process

DESIRED EXPERIENCE

• 10+ years of experience in Municipal Engineering, including project management of design and construction projects and direct coordination with clients.
• Experience in the design and/or construction of transportation, utility, facility, or hydraulic systems or structures. (Water/Sewer experience preferred.)
• Manage multiple municipal engineering projects, overseeing the entire project lifecycle, including establishing project timelines, designs, and budgets.
• Manage, mentor, and assist staff with individual development.
• Collaborate closely with clients, internal teams, and construction professionals to ensure project deliverables meet established deadlines and specifications.
• Interface with clients regularly, providing updates and exceptional customer service.
• Track/manage the scope, schedule, budget, quality, and profitability of all projects within the service line.

MISSION

They are community builders dedicated to improving infrastructure, advancing people, and making a tangible difference in everything they do because what they do matters!

VALUES

Be you | Own It | Do What’s Right | Make it about “We” | Work Hard | Play Harder

Pareto’s Talent a LIFT Consulting Company

The Director, Service Delivery is responsible for the profitability of a major account within C&W Services. The purpose of this position is to achieve the objectives of senior management with respect to each of these accounts.

Responsibilities of a Director, Service Delivery

• Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility.
• Establishes general and job specific performance standards and advises management/supervisory staff of standards and targeted yearly goals.
• Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.
• Conducts site surveys/inspections with Operations Managers, Area Managers, Account Managers, and customers, as well as unscheduled site audits to assess technical skill levels, production rates, and quality of service.
• Develops and implements quality assurance methods and procedures, overseeing and assessing quality levels achieved at individual accounts.
• Ensures the implementation of the company’s standardized work processes.
• Remains knowledgeable in new product/service delivery and communicates same to Operations Managers, Area Managers, and Account Managers.
• Understands and utilizes key technology applications.
• Coordinates and oversees all start-ups and transitions, providing the necessary liaison activities, planning, and control to ensure their successful completion.
• Demonstrates excellent interpersonal skills, being able to work effectively with all levels of employees, management, and clients.
• Develops effective working relationships with all clients for the delivery of contracted and new services.
• Establishes and maintains the respect and confidence of Operations Managers, Area Managers, Account Managers, site personnel, and customers.

Business Development

• Coordinates all Special sales and related activities, working in conjunction with Operations Managers, Area Managers, and Account Managers, and develops a plan to sell/increase same.
• Supports Business Development activity to help generate new accounts.

Finance

• Monitors/evaluates current and new account budgets, with emphasis on the management of overhead, labor, materials, and service contract expenses in order to achieve financial objectives.
• a. Utilizes the financial dashboard on a monthly basis.
• Monitors and reviews payroll to ensure timely completion and processing and, working in conjunction with Account Managers, to ensure accuracy.
• Oversees and monitors the purchasing and inventory control functions for all account locations, working in conjunction with Operations Managers and Corporate offices.
• Closely monitors receivables, achieving the DSO target for his/her area of responsibility.
• Develops and administers cost containment/reduction activities among assigned accounts.

Human Resources

• Screens, interviews, and selects Exempt personnel (Operations Managers, Area Managers, Account Managers, Supervisors), working in conjunction with Human Resources.
• Oversees the selection and hiring of Non-Exempt personnel (facilities staff), and ensures compliance with Federal, State, Local, and Company guidelines.
• Evaluates the work performance of all direct reports annually and prepares a succession plan for his/her area of operations.
• Establishes contingency Operations Manager, Area Manager, and Account Manager Plans in anticipation of new accounts, to ensure timely staffing through identification of current managers who are to be transferred to new accounts.
• Establishes and implements career development paths for Operations Managers, Area Managers, Account Managers, and Supervisors, working with employees who seek opportunities for advancement.
• Oversees and monitors the technical skills training of employees, ensuring timely and effective record keeping, follow-up, and re-training as required.
• Remains knowledgeable about Union contracts and guidelines, and participates as needed in Union salary issues, grievances, layoffs, and other related matters.

Safety

• Oversees and implements Safety policy, procedures, and communications for all personnel, and monitors the same for impact/effectiveness.
• Provides active leadership in establishing and maintaining a culture of safety, including adherence to company safety practices, establishment of safety review boards, and oversight of safety training.
• Monitors and evaluates all Workers Compensation activities within his/her area of operations, working in conjunction with the corporate Director of HSSE and Director of Risk Management.

Other

• Performs special assignments as needed or as requested by the Senior Director of Operations, Senior Vice President and/or the Vice President, Operations.
• Executes such other responsibilities as determined by the Senior Director of Operations, Senior Vice President and/or the Vice President, Operations.

Position Requirements

• BA/BS degree in Business Management or related field.
• Previous technical knowledge/skills in facilities services industry.
• Previous service industry experience, progressing to a management position.
• Demonstrated problem solving and customer service skills.
• Proven administrative, management, and leadership skills.
• Computer skills.
• Excellent oral and written communication skills.
• Strong customer service skills.
• Flexibility with regard to schedule and ability to travel.
• Minimum of seven to ten years’ experience in the facilities services industry, with at least five years in a management position.

C&W Services