Austin Casting Calls & Acting Auditions

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

Texas Restaurant Association Job Description

JOB TITLE:                      Director of Membership

REPORTS TO:                Chief Operating Officer

DIRECT REPORTS:       N/A

INDIRECT REPORTS:  Member Engagement Managers/Directors

Non-Exempt, Full-Time

JOB SUMMARY:

The Director of Membership is a critical role to the marketing and sales of membership and the products & services that provide financial value to members of the Texas Restaurant Foundation (TRA). Through execution of a successful sales & marketing strategy and campaigns targeted to articulate the value of membership and the TRA’s benefits to operational efficiency, training products, and partner services, the Director of Membership can drive growth, retention, and satisfaction of membership. Their focus is on identifying and responding to the opportunities across the State to grow membership and ensure new members are engaged, including driving members’ adoption of available benefits, products, and services (BPS). Working with the Marketing Manager, Regional Executive Directors, Member Engagement Managers/Directors, and leveraging partnership opportunities with like-minded organizations, the Director of Membership produces new members, maintains / increases the Association’s high member retention rate and level of member engagement, and increases the non-dues revenue stream driven by BPS adoption amongst existing membership. Role is based in the Austin office.

DUTIES:

Member Acquisition, Benefits Products & Services Adoption (30%)

Core to the success of the TRA is a strong membership, counted not only in number of members, but strength of engagement and adoption of available benefits, products, and services. The Director of Membership is the leader responsible for the success of membership development and retention. Key activities include:

·      Develop and execute all membership related acquisition strategies and promotions across internal staff and external membership development partnerships.

·      Track, evaluate, and promote the adoption of TRA member benefits, products, and services, with the goal to improve immediate adoption by new members and increase overall adoption penetration amongst existing members.

·      Collect, analyze, and review member input on products and services with the Chief Operating Officer and Director of Partnerships to refine offerings that best serve the needs of TRA membership.

·      Collaborate with Executive Directors to manage and ensure member engagement staff are successful in their new member acquisition, BPS adoption, and member retention targets/goals.

·      Identify mid to large size member opportunities and work with local team to execute high-touch member recruitment strategy, with special focus on top 100 franchisee operators and business in the $50M+ gross annual revenue and above categories of membership.

·      Collaborate with Chief Operating Officer and NRA membership rep to plan and execute national membership growth events and direct outreach, increasing the total TX-domiciled national members.

Member Engagement & Retention (30%)

As the TRA has evolved, engagement and retention with membership has expanded beyond issuing and collecting dues invoices. Regular contact with members across the State is critical to maintaining an engaged and involved membership. The Director of Membership will be responsible for:

·      Successfully executing the annual member life cycle engagement plan, reviewing metrics with key stakeholders, and facilitating an ongoing cycle of continuous improvement and process refinement. Success is measured by meeting or exceeding the annual member retention goal.

·      Work with the Member Engagement Managers/Directors to ensure consistent engagement with existing members, management of existing member data within the organization’s CRM, and support the needs of members.

·      Develop and coordinate with the Events Marketing Team and Regional Office Teams a best practice model to ensure that membership recruitment/development is incorporated into all events across the state, with a standardized follow-up model and method of tracking to promote high post-event conversion.

·      Managing internal chapter development programs, including member referral incentive opportunities and other similar programs that both grow membership and ensure that all Chapters maintain minimum membership levels.

Membership, Benefits, Products, and Services Marketing (30%)

Leveraging the strength of the TRA’s advocacy and thought leadership position within Texas’ foodservice industry, the Director of Membership develops a comprehensive membership and product marketing plan in collaboration with the Events Marketing Department to reinforce the value of membership and articulate the importance of using the resources provided by the TRA to its membership in the areas of compliance and operational efficiency. Key activities include:

·      Contribute to the overall development of a robust internal and external communications strategy to engage with industry operators and convert to new members (acquisition) and drive perceived value of membership through products and services, and invaluable information unable to be acquired elsewhere.

·      Recommend, create, and execute ad hoc marketing campaigns to drive membership activities within the Member Engagement Team and amongst targeted groups (i.e. reinstatement of long-inactive members) to leverage all opportunities for membership growth.

·      Develop and execute comprehensive product roll-out, in collaboration with the Director of Partnerships, and subsequent marketing strategy to ensure successful promotion and adoption of new BPS and to reintroduce existing BPS to drive member awareness and adoption.

·      Develop and execute annual/periodic member surveys to support the creation of a cohesive communication plan and ensure relevant content for informative blogs, newsletters, and webinars.

·      Support news alerts and other up-to-the-minute pushes to members, keeping them appraised of relevant information and to advertise the training products and services offered by the TRA and its partners.

·      Establish a promotional calendar to guide the communication cadence and messaging around member value in collaboration with the Events Marketing Team, providing TRA partners exposure and opportunity to highlight the members-only discounts, rebates, and/or other services they offer to improve operational efficiency.

Administration (10%)

To support the activites of the role and membership in general, the Director of Membership will be responsible for:

·      Generate, review, and distribute weekly membership status update reports and identify areas of opportunity with internal stakeholders.

·      Measure key membership development benchmarks (acquisition and BPS adoption) and report on them to the Chief Operating Officer.

·      Maintain membership demographic information for use in promotional materials, government relations/lobbying, and Foundation activities.

·      Track, measure, and report on membership growth activities from external and internal campaigns, promotions, events, and strategic partnerships.

And all other duties as assigned.

QUALIFICATIONS:

·      Bachelor’s degree in business administration, Communications, or any other related field and 3-5 years’ experience in association membership sales, engagement, and retention, or 5-7 years’ experience in association membership sales, engagement, and retention.

·      Expert-level competency with Microsoft Office Suite (Office 365), Adobe Creative Suite, Canva, MailChimp or similar mass communications platform, and Salesforce/CRM experience preferred.

·      Competency with digital and social media.

·      Excellent verbal and written skills, Comfortable presenting to large crowds.

·      Proven attention to detail, highly organized, and able to handle multiple tasks simultaneously.

·      Ability to maintain a consistently positive outlook towards all members and staff.

·      Previous sales and marketing industry experience in hospitality/restaurant and/or member-driven associations.

Role requires some local (Texas) and/or national travel, not exceeding 5-10% of hours worked.

Send Salary requirements and date available in cover letter with resume.

Role does not have any special or extraordinary physical requirements.

As the industry which the Association serves operates 24/7/365, role may at times require availability outside of standard “9 to 5” business hours, as needed, for activities like special events/meetings or to respond to emergency situations as needed and/or directed by the C-Suite.

Texas Restaurant Association

Job Summary:

As a Director, Biomedical Services, you will be responsible for ensuring repairs and calibration services are performed on patient care and support equipment within the facility.

Supervises, trains, and directs biomedical technicians and other support staff Administers and ensures the validity of the asset management software program Ensures timely work order administration Administers on-call, maintenance, and inspection schedules Reviews and approves purchase orders Reviews financial statements and budgets preparation with senior management Performs other duties as assigned.

Qualifications: Certification and/or Associate Degree in Electronics/Biomedical Technology required. Prior military training and experience preferred 3-5 years of experience in the biomedical field required A minimum of two years supervisory experience required Must have knowledge, ability, and willingness to perform duties of biomedical technician Strong time management and organizational skills and ability to work independently a must

This individual is responsible for ensuring repairs and calibration services are performed on patient care and support equipment within the facility.

Key Responsibilities:

• Supervises, trains, and directs biomedical technicians and other support staff
• Administers and ensures the validity of the asset management software program
• Ensures timely work order administration
• Administers on-call, maintenance, and inspection schedules
• Reviews and approves purchase orders
• Reviews financial statements and budgets preparation with senior management
• Performs other duties as assigned

Qualifications:

• Certification and/or Associate Degree in Electronics/Biomedical Technology required.
• Prior military training and experience preferred
• 3-5 years of experience in the biomedical field required
• A minimum of two years supervisory experience required
• Must have knowledge, ability, and willingness to perform duties of biomedical technician
• Strong time management and organizational skills and ability to work independently a must

Compass Group USA

Irving, TX (onsite at HQ), with the expectation of 30% travel.

Position Overview

Are you an empathetic leader, skilled in working with professionals and volunteers, and in knowing how to get to the root of an issue, including highly important and sensitive matters such as youth protection, providing counsel to enable effective problem solving and outcomes? Does the opportunity to support youth and adults with sometimes emotional challenges, and being flexible in understanding that in a youth volunteer organization, sometimes needs arise outside of normal working hours still speak to you and your desire to make a difference? Does working for an organization that helps youth develop leadership skills that will empower them to “be prepared” to serve as leaders in their communities and our nation excite you? If you thrive on challenge, are adept at listening to learn, perform well under pressure while juggling multiple important projects, and love to identify and implement program and process improvements, then we have the opportunity and role for you!

Since 1910, BSA has encouraged personal growth by teaching youth how to set goals and achieve them with determination. BSA promotes a culture where youth, volunteers, and employees feel a sense of belonging-and where we strive to make every person feel respected and valued. We welcome families of all backgrounds to help prepare young people to serve as successful members and leaders of our nation’s diverse communities. Join us and help us mold the future leaders of America!

The Membership Standards Director manages the Membership Standards function for the organization, ensuring membership and youth protection protocols are followed. They provide advice and support to BSA, local councils and territories with regard to interpretation of membership standards, volunteer matters, and youth development and protection issues. They directly support our regional and national registration review committees.

Responsibilities

• Reviews, advises and provides support on membership and youth program matters to local councils, national council and senior leadership.
• Manages incident response on youth protection matters.
• Provides prescribed counsel, directions and follow up on incidents.
• Evaluates program activities that promote physical and mental well-being, including analysis of youth behavior/membership issues and recommendations for programmatic changes to benefit youth.
• Supports National Review Committee’s operations.
• Examines and analyzes ineligible volunteer file processes and procedures.
• Reviews membership and registration communications between BSA departments, local councils and BSA publications and provides counsel to ensure consistency with the program, governance and interests of the organization.
• Identifies the increasing special needs and challenges facing our youth membership and defines the resources necessary to address those needs, including partnering with other youth advocacy organizations.
• Manages, motivates trains, develops and leads team. Establishes job duties and position requirements, and hires staff. Coaches employees to ensure they consistently follow disciplines and act professionally.

Education

• Bachelor’s Degree from an accredited college or university required.
• 8 + years of relevant work experience Preferred.

Qualifications

• Critical Thinking.
• Ability to gather and condense a wide range of information from a diversity of sources into a logical format summarizing key information to allow issues to be identified.
• Evaluate the issue(s), strengths and weaknesses of prospective solutions, conclusions or approaches to said issues.
• Understanding of how to report, respond to and manage abuse reporting incidents.
• Leading with Empathy.
• Ability to work with emotionally difficult subject matters, while making tough decisions and showing compassion and empathy to those involved.
• Strong Verbal and Written Communications.
• Provide clear guidance both verbally and in writing.
• Interpersonal Skills, including building trust.
• Ability to work with diverse personalities and levels within an organization. .
• Collaboration and Teamwork – both internally and externally.
• Strong Attention to Detail.
• Review copious amounts of information and identify critical and/or relevant details as well as any inconsistencies.
• Keen observation skills – both in person and over the phone.
• Understanding and appreciation of the impact of “minor details.”
• Being cognizant that complex matters are rarely resolved in an expedited fashion and willingness to invest the time and effort to enable informed recommendations/decisions.
• The Ability to Multi-Task.
• Managing multiple projects effectively, while staying focused on priority matters, despite repeated interruptions on matters both urgent and non-urgent.
• Active Listening and Recall.
• The ability to truly listen to learn and to probe as needed to get to the root of a matter.
• Strong recall and system for documenting details to ensure accessibility long-term.
• Ability and willingness to travel as needed.

Licenses

• Paralegal, Risk Management or Psychologist certification Preferred.

Key Competencies and Abilities

• Cultivate Trusting Relationships
• Consult and Advise
• Detailed Documentation
• Conflict Resolution
• Manage Highly Sensitive and Emotional Situations and People
• Stress Tolerance

Physical Requirements

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Hearing acuity for verbal communications, conversations, face-to-face interactions, and/or responses via telephone or video calls/meetings.
• Speaking ability for general communication and ability to clearly enunciate in conversations with others.

Benefits

Boy Scouts of America is an equal-opportunity employer. Benefits include major medical, prescription coverage, dental, vision, life insurance, short and long-term disability, accidental death, and a Match Savings plan. We also offer a generous PTO policy and BSA holiday observances.

Boy Scouts of America

This position works with the Children’s Ministry Pastor for personal and ministry-wide administrative support. This support ranges from clerical to project management to team leadership/coordination. This position is a ministry partner with those they support and is an integral ministry team member.

Responsibilities

• Prepares Ministry Platform Calendar requests, Event Authorizations, Purchase Orders, etc.
• Assists Children’s Pastor in follow-up contact duties from weekend services, Promiseland Orientation, and other activities; arranges meetings and appointments as required.
• Maintains People Care records, including but not limited to service/ministry leaders and teams, class rosters, and attendance; works with database administrator to run reports as required.
• Supports Children’s Pastor as needed in coordinating Children’s Ministry events (Camp His Way, Forward Motion, New Believer’s class, Promiseland Training, Mission trips, Background checks, VBS Registration – set-up and input of registrants).
• Helps monitor/track budget(s) in a manner reflecting good stewardship.
• Tracks and communicates weekly attendance.
• Manages background checks and volunteer application process.
• Produces, communicates, and distributes weekly/monthly attendance tracking data.
• Maintains office administrative volunteer pool.
• Manages Parent Cue communication and supports other internal and external communication activities (PLink, Social Media, Fliers, etc.).

Qualifications

• Fluent in English and Spanish, preferred.
• Strong written and verbal communication.
• Great attention to detail and proven ability to manage multiple tasks.
• A high level of emotional and social intelligence with the ability to maintain good working relationships.
• Experience using Microsoft office products (i.e., Word, Excel, Outlook, Teams, etc.).

Christ Fellowship McKinney

Summary

The Customer Experience Manager (CEM) is chiefly responsible for the tactical leadership of a customer contact center team. This CEM is responsible for ensuring high levels of quality service including the achievement of all assigned sales and service level goals. The CEM must resolve complex and escalated issues that arise from customer service, sales representatives, and executive staff. The CEM will be responsible for the performance and development of a team of Customer Service Representatives (CSR) and other direct reports. The CEM leads by encouraging direct reports to achieve goals, equips through coaching and training, and empowers direct reports to think outside the box to do what is necessary to provide a world-class customer experience. The CEM should be highly analytical and have an advanced knowledge of data gathering, analysis, and reporting. This candidate must be comfortable in a high growth and high-change environment.

Essential Functions and Responsibilities

· Ensuring resolution of customers’ long standing or complex problems

· Leading and motivating team to meet goals and provide a world-class customer experience

· Maintaining and evaluating performance, production, attendance, reviews and appraisals of staff

· Keeping abreast of developments and advancements in customer experience field by reading pertinent journals, attending meetings and courses

· Providing operational reports, scorecards, and dashboards

· Participating in or leading operational reviews

· Accomplishing all tasks assigned or requested

Qualifications

· Bachelor’s degree in Consumer studies, Business studies or Management studies related field

· Minimum 5+ years in customer service management-related activities in multi-channel contact center environment

· Proven results in operational and customer satisfaction excellence

· Experience with workforce management

· Exceptional motivational, listening and problem solving skills

· Experience with process improvement (such as Lean or Six Sigma) and project management preferred

· Proficiency with contact center technologies such as telephone, chat, knowledge base, CRM, database, and MS Office with advanced knowledge of MS Excel

· Excellent administrative proficiency and customer relations skills

· Ability to prioritize and complete tasks efficiently

· Experience working with high-profile clients and aggressive deadlines

· Exceptional verbal and written communication skills

Work Environment and Physical Demands

The Customer Experience Manager role operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 10 pounds. The noise level in the work environment is generally quiet to moderate. The visual acuity requirements include close vision

While performing the duties of this job, the employee is not exposed to weather conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/ Work Schedule

This is a full-time position; typical days and hours of work are Monday through Friday, 8:00am to 5:00pm. Occasional overtime may be required outside of typical days and hours of work, including Saturday and Sunday.

Travel requirements do not exist for this position.

There are no supervisory responsibilities associated with this role.

Equal Employment Opportunity

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status

Visual Comfort & Co.

SUMMARY:

MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.

ABOUT THE POSITION:

The Support Services Manager is responsible for leading a team of employees within the Support Services which provides logistics support for the field operations. This logistical support includes but is not limited to managing O&M warehouses, shipping and receiving, purchasing, fleet vehicle, and tooling. The Support Services Manager is responsible for ensuring that all logistical support is properly documented in the CMMS software.

As the Support Services Manager, you will:

• Demonstrate integrity, initiative, work ethic, and a continuous focus on safety and quality of work.
• Supervise and train direct reports within the Support Services team.
• Ensure that O&M logistics which includes purchasing, shipping, and warehousing of parts and tools function in a manner that enables efficient field operations.
• Continuously track and evaluate vendor performance, ensuring critical part availability, on-time delivery, and price competitiveness.
• Continuously track and evaluate warehouse inventory, ensuring warehouse accuracy, condition, and levels meet MN8 standards.
• Continuously process and track OEM replacement part RMAs to ensure warranty replacement parts arrive in a timely manner.
• Continuously track and evaluate tooling inventory, ensuring inventory accuracy, tool condition, and calibrated tools are certified.
• Ensure that O&M fleet vehicles are maintained and operated in a manner that results in the highest possible uptime while ensuring that vehicle conditions meet or exceed MN8 standards.
• Evaluate field operations needs to ensure that year ahead, fleet vehicle factory orders meet operational needs.
• Ensure all purchasing, warehousing, inventory, tooling, and fleet vehicles are properly documented and tracked in the CMMS software.
• Develop and maintain KPI reports utilizing the CMMS data, which demonstrates department performance.
• Such other duties and responsibilities as may be determined by the supervisor.

Our ideal candidate will have:

• Bachelor’s degree or equivalent industry experience.
• Proven experience as a business manager or relevant role.
• Ability to communicate in English both orally and in writing.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.
• Excellent knowledge of MS Excel, Word and CMMS systems.
• Knowledge of human resource management principles and procedures.
• Knowledge of basic economic and accounting principles and practices.
• Knowledge of office administrative procedures.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to walk distances up to 5 miles in a day.
• Ability to receive detailed information through oral communication, and to make the discriminations of sound.
• Required to have visual acuity which includes depth perception.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Other Requirements:

• May be required to travel.
• Required to work in office conditions.
• Required to be in the assigned office more than 75% of the time.
• Work in a fast-changing environment that may require quick decisions with limited processes and procedures.

MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

MN8 Energy

National Transaction Manager – Full-time ****MUST BE LOCATED IN DALLAS, TX****

Job Summary

Morrow Hill, a leading player in the commercial real estate industry, is seeking a skilled and dynamic National Transaction Manager to become an integral part of our team located in Dallas, Texas. In this role, you’ll leverage your expertise to oversee high-profile accounts, ensuring seamless transactions from inception to closure. This role is a mid-to-senior level position where your skills are valued and rewarded with a competitive salary, commission, and a comprehensive benefits package.

Core Duties and Responsibilities

· Manage all deals for high-profile accounts

· Oversee the entire leasing process through transaction delivery and close-out

· Coordinate with internal client teams

· Manage field brokers and other subject matter experts necessary to deliver an integrated solution to our clients

· Assist in the creation of presentations given at regional and national conferences

· Manage multiple transactions at once

· Attend company meetings and assist with preparation for client meetings and deliverables

· Support Brokers in on-going transactional needs, client relations and business development

Education and Experience Requirements

· Minimum 2 years leasing experience in a commercial real estate environment

· Texas Real Estate License

· Commercial leasing experience required (retail experience is a bonus)

· Lease negotiation experience strongly preferred

· Proficient in Microsoft Office (Excel, Word, Outlook)

· Familiarity with PipeDrive and CRM software preferred

· Client relationship management skills

· Excellent attention to detail and organizational skills

Employment Type

Full-time

Company Summary

VOTED ONE OF THE BEST COMPANIES TO WORK IN 2022! Morrow Hill offers premier corporate and franchise real estate strategies nationwide. Our clients receive the best presentation of properties and exceptional real estate services to meet their needs. Morrow Hill always exclusively represents tenants in their lease negotiations. We pride ourselves on having unparalleled access to every option in the market and meeting our client’s long-term real estate objectives through our single point of contact model. Join our team as we continue to set the standard in office, retail, industrial and franchise leasing.

Morrow Hill is proud to be an Equal Opportunity employer and does not discriminate based on an applicant’s race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, or marital status. 

Morrow Hill Commercial Real Estate