Overview: Incumbent will be primarily responsible for managing and reporting of various reconciliation processes, communicating trends to leadership, and identifying procedural deficiencies that may impact Collections processes and/or delinquency.
Key Duties & Responsibilities: The Manager, Collections Operations responsibilities include, but are not limited to:
§ Provide management and oversight of day-to-day operations performance to Collections Specialists
§ Training and development of direct reports
§ Creating and/or maintaining reporting and oversight of Collections-related processes such as data transfers, workflows, notifications, and operational SLAs.
§ Maintaining interdepartmental communication, as it relates to Collections processes
§ Communicating identified, trends, risks, and/or procedural gaps to leadership
§ Handling escalated disputes from various departments determining the proper path for resolution and delegating to the proper subordinate monitoring completion
§ Identifying audit needs and distribution of volume to direct reports
§ Assisting with the implementation of new processes, including design and testing
Required Experience
§ High school diploma or GED
§ 2+ years Contact Center experience
Preferred Experience
§ Associate’s or Bachelors’ degree preferred
§ 1+ years leadership experience
Skills & Abilities:
§ Organized and detail-oriented
§ Excellent analytical skills
§ Able to multi-task and shift priorities, as required
§ Strong communication skills (verbal and written) and ability to communicate with individuals at all levels of the organization
§ Professional in appear and manner
§ Ability to work a full-time schedule, including evenings, weekends, and holidays, as needed
§ MS Office (Word, Excel, Power Point, Visio)
§ Microsoft SQL Server Management Studio
Working Conditions:
§ Work is performed in a call center environment and may require prolonged periods of sitting/standing
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Crew Call: Various Positions for ULB TV Movie
Job Description:
An ultra-low-budget (ULB) TV movie is seeking dedicated crew members for a 13-day shoot in the metro Atlanta/Marietta, GA area. This is a local hire or work-as-local opportunity, with no lodging or travel provided. We’re looking for passionate professionals ready to bring their expertise to a collaborative environment.
Open Positions:
- Coordinator
- Production Designer & Props
- Costume Designer
- Sound Mixer
- 1st & 2nd Assistant Directors (AD)
- Gaffer & Key Grip
- 1st & 2nd Assistant Camera (AC)
- Hair & Makeup Artists
- Production Assistants (PAs)
Job Responsibilities:
- Collaborate with the production team to execute a high-quality TV movie within budget constraints.
- Deliver professional and efficient work in your designated department.
- Maintain a positive and adaptable attitude on set.
- Follow the production schedule and meet all deadlines.
Requirements:
- Previous experience in your respective role is highly preferred.
- Must be local to the metro Atlanta/Marietta area or willing to work as a local.
- Reliable transportation to and from set.
- Strong work ethic, attention to detail, and a team-oriented mindset.
Compensation Details:
- Ultra-low-budget rates in accordance with ULB guidelines. Specific rates will be provided upon offer.