Regional Sales Manager

ABOUT WORLD’S FINEST CHOCOLATE: World’s Finest® Chocolate does more than just make delicious chocolate. Since 1949, we’ve helped our fundraising customers raise over $4,600,000,000! These funds are used to buy playgrounds, pay for reading specialists, purchase musical instruments, fund field trips and more. Our employees work as a team to support our company’s mission: To Deliver Extraordinary Value with Fun & Purpose.

OUR IDEAL CANDIDATE: You have a track record of winning, inspire others with your competitive spirit, and thrive on coaching others to success. You have a successful ales and sales leadership history. You’re committed to helping customers and the communities we serve not just meet but surpass their fundraising goals. If you are self-motivated, business-savvy, forward-thinking, high-energy, and results-oriented with a positive attitude and approach, keep reading!

ABOUT THE POSITION: We are adding a sales manager to support our continued growth in the US. Manage a team of Independent Sales Representatives (ISRs). Accountabilities include recruiting and training, sales analysis and reporting, sales calling, prospecting, marketing, and promotion, with the goal of achieving near-term and long-term sales growth in the region. Travel regularly throughout the region to work with ISRs, Field Marketers, and customers, as needed – up to 50% of the time.

RESPONSIBILITIES:

Team Development:

• Identify and maintain the appropriate sales resources for the region. This includes developing the staffing model, recruiting and terminating ISRs as appropriate.
• Ensure that the sales resources are trained on all aspects of WFC including fundraising in general, WFC products, programs, systems, and processes.
• Resolve conflicts as they arise within the Region.

Sales Administration:

• Motivate the sales force to meet territory expectations. Help coordinate local convention/ideas. Travel to, set up and represent WFC at conventions and trade shows. Organize and lead Regional Sales Meetings with ISR team throughout the year. Entertain ISRs and others in the evenings at WFC-related functions. Lead breakout sessions and participate in training at the annual National Sales Meeting.
• Work with ISRs to resolve overages in regards to Sample, and AR accounts. Resolve escalated issues on behalf/with the ISRs.
• Work collaboratively with Customer Service, Logistics, and other cross-functional departments and vendors to meet customer deadlines & expectations.

Strategic Planning:

• Develop ideas for sales in unproductive areas of the region. Perform market per capita analysis for the region and each ISR to identify opportunities for improvement and opportunities to recognize success.
• Stay up to date on everything going on in the region, trends in the industry, and relay to the Home Office and ISRs. Identify and recommend new opportunities for the company.

Communication:

• Serve as a liaison between the ISRs, the Vice President – US Fundraising, and the Home Office.
• Model the Core Values and the company culture of Accountability Leadership.
• Handle customer complaints in regards to ISRs. Develop and rollout training of new programs and products within the region.

QUALIFICATIONS:

• Demonstrated history of new business development and sales success, including five years in
• Sales Management. Previous professional fundraising experience not required.
• Undergraduate degree in Business, Marketing, Psychology/Consumer Behavior, or relevant
• work experience
• Proximity to a centrally located major airport. Excited to travel 50%.
• Outstanding bilingual communicator, fluent in Spanish speaking and writing preferred
• Desire to work with a mission-based organization. Gratified by helping others, and comfortable working with a diverse customer base including school administrators and teachers, parents, coaches, club sponsors, religious organizations and school-aged children.
• Technical expertise: Microsoft Office Suite, Map Business Online, Salesforce, plus social media platforms like Instagram, Facebook, Twitter, and TikTok.

World’s Finest® Chocolate