Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARYY PURPOSE:
The Sr Convention Services Manager provides exemplary service in order to create lasting and favorable memories. This position promotes, directs, and leads the company’s core service standards and brand attributes; supports the company’s sustainability initiatives and platform; and manages the operations by maintaining a positive, forward-thinking, and safe environment. It is the responsibility of the Sr. Convention Service Manager to ensure the complete coordination of all conventions and convention meetings, working closely with hotel departments to ensure the successful planning, set-up, and service of client’s stay. All duties are to be performed in accordance with departmental and corporate policies, practices, and procedures, as well as within the framework of corporate strategic intent.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.
- Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
- Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
- Works directly with clients on room set-up, décor, cost and billing details and other requirements pertinent to their program.
- Ensures that necessary meeting facilities are reserved where applicable.
- Hosts prospective and existing clients visiting the hotel, including customer entertainment such as dining in hotel restaurants and accompanying to shows.
- Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Performs all job-related duties as assigned
PREFERRED:
- Four (4) years recent work experience in large hotel convention services.
- Working knowledge of Daylight.
- Tradeshow experience • Bilingual
iNtegrity+
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