General Manager

Our company creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are maximized.

 

Accountabilities:

 

• Supervise staff of anywhere from 40-80+
• Design strategy and set goals for growth
• Oversee recruitment and training of new employees
• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)
• Oversee day-to-day operations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

 

 

Principle Duties and Responsibilities:

 

• Work with Recruiter to schedule and conduct candidate interviews and orientations
• Oversee training of employees at your location
• Train and communicate with Shift Manager positions on a daily basis
• Be familiar with our Embed swiper system and Centeredge POS system
• Handle escalated customer complaints, issues, or questions as needed
• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
• Communicate daily with team members
• Maintain a safety-focused attitude at all times
• On call for special projects or holidays

 

Skills/Competencies Required:

 

• Strong teamwork ethic and attitude
• Attention to detail
• Passion for their work
• Time management and a sense of urgency
• Leadership skills

 

Education, Qualifications and Experience:

 

• Must be at least 21 years of age
• Must have at least one year management or supervisory experience
• Must be able to work weekends and holidays
• Must be able to work up to 45 hours per week, availability to work every weekend
• Must have a bachelor’s degree or equivalent combination of relevant education and experience
• Able to stand for long periods of time
• Able to lift 39lbs unaided
• Valid driver’s license required
• Authorized to work in the United States

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