Briefing Engagement Manager
Our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests.
In this role, you will manage multiple briefings from start to finish, acting as the single point of contact to our sales and services counterparts. You will interact with all levels of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Workmates who are needed to fulfill the agenda for each briefing event.
Responsibilities:
- Manage day-to-day customer briefings involving various internal teams as well as high-level external customers
- Heavy scheduling support – calendar invites and outreach to various teams to confirm availability
- Ability to follow a pre-determined process to draft agendas, schedule against those agendas, and host meetings on the day they take place (in Pleasanton)
- Ability to juggle various competing timelines and ensure each event stays on track and on time
- Confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing
- Partner with sales/services teams to create briefings that reach the pre-determined goals of our customers
- Collaborate closely with CXC team, technology support team, logistics team, catering, etc. to bring all elements of the briefing together
- Executive level communication at all times via email, phone, Slack, etc.
- Incredible attention to detail in all areas and in all work produced
- Manage additional special projects as needed by the CXC team
- Support in developing ongoing best practices
Requirements:
- 6+ years relevant experience
- Experience working closely with Executive Level (VP+, C-Suite) customers and internal stakeholders required
- Experience in an executive briefing center is ideal
- Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and project management skills, who can execute with or without supervision
- Excellent executive communication skills, interpersonal skills, and writing skills
- Experience working in briefing tools, Salesforce, Google suite and Microsoft office suite of products
- This is a full time position based in Pleasanton. In-office time is at least 50% per week, days determined by the customer activities on our larger team calendar.
Compensation:
- $40/hour – $50/hour
Cypress HCM
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