Customer Service Coordinator:
In Office
Monday-Friday 6:00am-2:30pm
Pay- $20.00 per our
Temporary to Hire position
Job Description
in the Customer Service Coordinator role you will be responsible for coordinating and organizing information related to customer orders including acknowledgement, confirmation, and follow up from receipt of order until it ships.
Duties and Responsibilities
- Handle inbound and outbound calls, email, and other forms of communication to address the needs of our customers.
- Develop and build customer relationships to grow business relationships
- Support the sales team with service and follow up information on customers order status.
- Process and follow up on customer orders working with Production, Purchasing and Warehouse teams to provide the best information on meeting customer order requirements.
- Help facilitate, analyze, resolve, and troubleshoot customer issues related to orders. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Use company’s means of order processing to develop better, more efficient system to provide the best customer experience.
- Provide solutions, recommendations, and product information with a sense of urgency, positivity and empathy.
Qualifications:
- Good organizational skills with a strong attention to detail
- A good understanding of the company organization with emphasis on SOPs’ related to customer service
- Excellent interpersonal verbal/listening skills
- Good knowledge in associated computer software (Word, Excel, SOS & QBO)
- Time management skills
- Abe to manage multiple priorities at one time
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