Senior Customer Success Manager

Senior Customer Success Manager – Publishers – AdTech – NYC Hybrid

The Role:

• This role came about through expansion.
• It’s an individual contributor role in which you’ll be the face of the company to publishers.
• You’ll be responsible for managing the relationships with customers.
• Support with onboarding and software integration processes for large media publishers by coordinating internal and external resources.
• Support the team in monitoring and analysing performance metrics in order to grow revenues and identify upsell and expansion opportunities.
• Communicate business intelligence from partners to the product management team in regards to new product development features.
• Be a product expert!
• This is a hybrid role, and you are required in the office two days per week. Most people go in on Tuesdays and Thursdays.

The Company:

• Global company with offices across North America and EMEA
• They made several acquisitions in the last 18 months – each brought different capabilities related to AdTech/ Media
• Unicorn company – valuation close to $2 Billion
• Total funding is nearly $400M to date across several big rounds
• Backed by well-known and reputable investors
• Big, open and bright office in Soho with lots of plants. They do Thursday afternoon Happy Hours and have stocked beer and wine fridges as well as other social events for all employees.
• Catered lunches on office days.

The Ideal Candidate:

• 3-6 years’ experience in customer service/ customer success roles
• Experience in the Media or AdTech space or agency sales in a Media company
• Experience working with Publishers

What You’ll Get:

• $115,000 – $125,000 base, $40,000 uncapped commission on top
• Share Options, medical, dental, vision, 401k match, Life and Accident Insurance, unlimited PTO

Job code: 47464

Finlay James