About InsideTracker
Created by experts in the fields of aging, genetics, and biometric data, InsideTracker provides a personal health analysis and data-driven wellness guide, designed to help you live healthier longer. By analyzing your body’s biomarkers, InsideTracker provides an objective assessment of the current state of your well-being. Then, our A.I.-powered platform uses findings from thousands of scientific peer-reviewed publications and over ten billion biomarker data points to generate a custom set of actionable recommendations and insights. Integrated within an intuitive mobile app, InsideTracker reveals your personalized path to improving your health and longevity from the inside out.
The Role – Customer Retention Manager
We are looking for a dynamic retention marketing manager. In this role, you will deal directly with our customer marketing team to find out what issues our customers are facing, how we may improve our products or services, and how to retain their business. You will build and execute dynamic marketing campaigns that address these issues and increase our retention metrics.
To be successful as a retention manager, you should have a persuasive attitude, excellent customer relationship skills, and a passion for the journey of the customer. Ultimately, a top-class retention manager is able to improve sales by creating lasting bonds with internal stakeholders, executing various campaigns to aid in retention, owning retention KPIs and their growth goals, and being the voice of the customer in our campaign efforts.
Retention Manager Responsibilities:
- Analyzing customer behavior.
- Anticipating customer success roadblocks and working cross-functionally to eliminate those roadblocks
- Developing aggressive retention strategies based on customer feedback.
- Writing and presenting customer behavior reports.
- Creating, writing, and managing customer email communications through email marketing workflow campaigns.
- Helping to maintain a customer center of excellence within the company
Retention Manager Requirements:
- Career best practices in sales, marketing, customer success, or related field
- Hubspot proficient – non-negotiable.
- 4+ years experience in a similar role.
- Experience with a premium, high-touch brand
- Strong conflict resolution skills.
- Project management best practices
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Impeccable organizational skills.
The Details
- Reports to: Sr. Director, Brand Marketing, Operations and Retention
- Location: Cambridge, MA or remote
- Hours: Full-time, exempt (salaried)
- Candidates must be authorized to work in the U.S. without sponsorship
InsideTracker
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A&R Manager – Music Industry
Job Description: We are seeking a passionate and experienced A&R Manager to join our dynamic team. The A&R Manager will play a crucial role in discovering, signing, and developing new talent, as well as working closely with established artists to help shape their music careers. This role requires a deep understanding of the music industry, excellent interpersonal skills, and a keen ear for emerging trends.
Job Responsibilities:
- Identify and scout new musical talent that aligns with the label’s vision and goals.
- Develop and maintain relationships with artists, managers, and other industry professionals.
- Work with signed artists to develop their sound, image, and overall brand.
- Coordinate with producers, songwriters, and other creatives to guide the recording and production process.
- Oversee the creation of demos, and manage the process from pre-production through to final release.
- Stay up-to-date with current music trends and industry developments to inform scouting and artist development strategies.
- Collaborate with marketing, PR, and distribution teams to maximize the commercial success of releases.
Requirements:
- Proven experience as an A&R Manager or in a similar role within the music industry.
- Strong network of contacts within the music industry.
- Excellent communication and negotiation skills.
- A deep understanding of various music genres and current trends.
- Ability to work under pressure and manage multiple projects simultaneously.
- Passion for music and a commitment to discovering and nurturing talent.
- Strong organizational skills and attention to detail.
Compensation:
- Competitive salary, commensurate with experience.
- Additional benefits and opportunities for growth within the company.