Venue Manager

ABOUT US

Fulcrum Group has been serving Northern California since 1947. Our motto is “Entertaining Made Easy.” The Fulcrum portfolio consists of five brands to help us achieve and foster that goal: Abbey Party Rents (traditional event rental company), One True Love Vintage (curated vintage rental company), Table + Teaspoon (Rent the Runway for table settings nationwide), Fulcrum Group Venues (Webster Hall in Pacific Heights), and a new software division called Priorum. Joining the Fulcrum family will provide you the opportunity to create long-lasting customer relationships, develop sales and marketing experience, and an exciting chance to grow with the portfolio.

WHO WE ARE LOOKING FOR

Fulcrum is looking for a passionate events professional to be Venue Manager for Webster Hall. This person excels in multi-tasking, is a quick learner, and enjoys working with both wedding and corporate clients. Must have qualities are: a positive self-starter who can work independently and quickly greet customers on the phone, online, and in-person while providing product knowledge and maintaining a friendly and professional manner. Ideally, this person has experience in the events industry and a passion for events. There is room for growth within the position as we broaden our event venue portfolio, and also within the other Fulcrum Group companies.

RESPONSIBILITIES

• Act as a face of the company for first interactions with clients, including phone, in person, and via email
• Meet with customers and their planners at the Webster Hall venue located at 2395 Sacramento Street in San Francisco, to answer questions and assist with designing their events
• Act as the day of point-person and venue manager for all events, which will include significant downtime, but requires evenings and weekends
• Answer calls and emails about potential event bookings with quick turnaround times
• Schedule site visits with clients and their vendors
• Know the surrounding neighborhood
• Communicate with the Partnerships & Marketing team for any potential opportunities 
• Follow Webster Hall Standard Operating Procedures with knowledge of event insurance, vendor insurance, and certificate of insurance requirements
• Have a deep understanding of the client’s requests 
• Check-in with the rental sales team member for each client to go over client’s requests and understand the diagram(s) for the event rentals and other vendor items
• Know how to arm/disarm the building, and opening/closing procedures 
• Understand and be able to explain the building’s history/function/restrictions/flexibilities
• Collect and process payments in a timely manner
• Achieve annual sales quotas
• Update building management team and your Fulcrum Group supervisor weekly
• Adhere to all company rules & regulations
• Other Duties: Your manager may request other tasks and projects as-needed

SKILLS

• Love for fast-paced events
• Ability to jump-in and help with an attitude that you will do whatever it takes to get the job done
• Problem-solver
• Ability to lift 50 lbs
• Excellent organizational skills
• Strong oral communication and written skills
• Ability to multi-task in a fast-paced setting
• Excellent attention to detail
• Team player with a friendly and positive attitude
• Problem-solving ability
• Excellent telephone, email, and in-person etiquette

ATTIRE

• Contemporary Business

JOB TYPE​

• Part-Time, flexible schedule with evenings and weekends required
• $22.00 – $32.00 per hour plus commission
• Commission Structure: $100 for each one-day event booked, $300 for each multi-day event booked

REIMBURSEMENT

• Telephone Reimbursement: You will receive $100 per month for use of your personal cell phone for company-related calls

Fulcrum Group