23464 Digital Experience Manager, Web
W2 Only – NO C2C
Open to remote if not local to the South San Francisco Bay Area
Experience Orchestration and Delivery is a functional group within Experience Operations (XO)
comprised of experienced digital experts who partner across the Commercial, Medical Affairs,
and Government Affairs (CMG) organization to orchestrate and deliver seamless, consistent,
meaningful cross-channel experiences that efficiently maximize patient impact.
As the digital team:
● We fearlessly serve patients wherever they are
● We obsess over our customers experiences
● We unleash digital as an accelerant
● Our different perspectives & amp; curiosity make us better
● We can only advance together
Key Responsibilities
● Acts as a trusted partner driving the coordination and execution of multiple web/mobile
programs aligned with brand strategy and business objectives
● Understands partner strategies and priorities and is able to use this knowledge to drive
clarity and shape discussion and alignment across partners
● Works in partnership with internal and external teams to deliver web projects on time
and budget through effective management of the project timeline, issues, risks,
dependencies, and deliverables
● Maintains high-quality data in and utilizes standard reporting to consistently drive data-
driven in-channel optimizations
● Effectively shares performance knowledge with partners and influences key
stakeholders to act on key insights and recommendations for channel
● Has a good understanding of web best practices including user experience, SEO, A/B
testing, and website performance optimization
● Delivers operational excellence by identifying potential process improvements and
informing standards that enable great customer experience
● Seeks and participates in opportunities to advance new service capabilities and share
learnings across XO and the broader enterprise
● Influences team members with ideas and best practices to elevate cross-functional and
team performance and deliver impact-focused recommendations
● Uses expertise to influence overall web/mobile service roadmap and portfolio
Skills
● Deep familiarity with digital production marketing technology, processes, and tools with
particular emphasis in web/mobile
● Digital marketing knowledge and experience in omnichannel/digital marketing
● Ability to apply data and analysis to drive decision making
● Strong project management skills to meet goals within constraints of time and budget
● Attention to detail to ensure quality and consistency of deliverables
● Adept at vendor/agency management to maintain healthy partnerships
● Learning mindset and ability to identify/apply learning to other situations
● Demonstrated ability to operate and lead within a matrix organization
● Strong interpersonal, influence, and communication skills
Qualifications
● Bachelors degree
● 8+ years experience working in digital marketing operations, or marketing technology
related functions
● Experience with website management tools like Adobe Experience Manager (AEM),
Adobe Analytics, JIRA, Confluence, Contentsquare, Medallia is highly desirable
● Preferable to have Pharma or regulated industry experience
Consultant Specialists, Inc. (CSI)
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