Client Service Department Manager

Company Overview

WGG Wealth Partners is a leading financial planning firm committed to providing exceptional investment solutions and superior client service. Our firm specializes in offering comprehensive financial advisory services to individuals and businesses, helping them achieve their financial goals and secure their future. We are currently seeking a skilled and team-oriented individual to join our practice as a Client Service Department Manager.

Job Summary – Client Service Department Manager

The Client Service Department Manager provides leadership, oversight, and direction to the client service team to enhance overall functionality of the practice. The position is responsible for the direct supervision of all paraplanners and client service associates, including hiring, evaluating, coaching, and development. The manager is also responsible for planning and maintaining all department work systems, procedures, and policies that enable and encourage the optimum performance of all assigned employees and achievement of practice goals. This position consistently follows high standards of business and professional ethics and legal and regulatory requirements when performing work activities.  

Responsibilities

• Manage client service environment and employees.
• Consciously create a workplace culture that is consistent with the practice’s overall vision, guiding principles, and values.
• Foster a spirit of teamwork and unity among client services team members that creates a positive environment for achieving practice goals.
• In conjunction with the COO and Partners, establish strategic goals for the client service department and identify the resources and training needed for successful implementation.
• Provide oversight, direction, and supervision to the client services employees in accordance with the practice’s policies and procedures.
• Mentor and develop employees to foster career advancement opportunities.
• Interview, select, and hire new employees and provide orientation and training.
• Implement and oversee ongoing training of employees on new processes, products, and systems.
• Establish and use performance management and development processes that include employee contributions, goal setting and feedback.
• Provide effective performance feedback through employee recognition and rewards, and conduct disciplinary action, when needed.  
• Communicate and meet regularly with COO, Partners, and others within the practice on the client service team’s overall performance and needs.
• Serve as the main conduit between the client service team and the front office, advisors, COO and Partners on issues impacting delivery of services to clients.
• Monitor, evaluate, plan, and implement effective and efficient systems, procedures, and processes that fulfill the mission and goals of the practice and client service department.
• Identify and implement solutions to resolve complex client issues and questions.
• Maintain client service department employee work schedules including assignments, training, vacations, paid time off, coverage for absenteeism, and overtime.
• Establish effective communication with employees through regular client service team meetings, one-on-one meetings, email, and regular interpersonal communications.
• Maintain high standards and assure compliance with all legal and regulatory requirements.
• Maintain professional and technical expertise by attending workshops and trainings, keeping current on changes in financial planning trends, and participates in other management level activities.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Active Series 7, Series 66, and Life licenses.
• Prior experience working in a management position within the financial services, banking industry or related role.
• Demonstrated experience supervising a team of direct reports.
• Proven leadership, team building, and staff development skills.
• Strong analytical and problem-solving skills.
• Experience creating and implementing procedures and systems to effectively achieve goals.
• Excellent writing and communication skills.
• Understanding of compliance issues, rules and regulations for the industry.
• Ability to think strategically while maintaining a focus on a tactical level.
• Self-motivated and able to perform in a fast-paced work environment.
• Effective communicator and able to establish positive relationships with employees, advisors, clients, and others.
• Detail oriented, well organized, and able to multi-task and effectively prioritize workloads.
• Results oriented.
• Positive attitude and sincere willingness to constantly learn and grow.

Compensation and Benefits

• Compensation commensurate to experience.
• Comprehensive benefits and retirement package including medical, dental and vision insurance, 401k with profit share, vacation, and sick time.
• Performance based bonus opportunity.
• Covered costs for licensing and continuing education towards your training and development goals.

Why Choose WGG!

Reputation – For over twenty years, we have been helping clients protect their wealth. We have an established track-record of stability and success where you can apply your skills in a place you love to work and help make a difference.

Growth Opportunities – We focus on the professional growth and development of every team member, creating opportunities to expand your knowledge and grow your career.

Career Development and Education – In addition to nationwide trainings, we offer in-office learnings and professional development to grow your knowledge and skill base.   

Comradery – Work alongside a large team where you can learn from seasoned Advisor mentors and grow with a variety of professionals. 

Community Focused – We are passionately committed to giving back to the local community through our donations, sponsorships, event participation, and board positions with a variety of local charitable organizations.

How to Apply:

If this sounds like an exciting opportunity to you, we invite you to apply for the Client Service Department Manager position. We look forward to reviewing your application and potentially welcoming you to our growing team.

WGG Wealth Partners, a private wealth advisory practice of Ameriprise Financial Services, LLC.

3741 Douglas Blvd. Suite 290, Roseville, CA 95661.

Wggwealthpartnes.com | [email protected]

WGG Wealth Partners