The Senior Manager of CRM & Lifecycle Marketing at Sollis Health will own the lifecycle marketing strategy including but not limited to email as a nurture & retention channel, customer surveying & analytics, and customer engagement online and offline. Working closely with the Sr. Manager of Growth, the Member Services team you will own the strategy and execution of lifecycle tactics and retention KPIs, helping drive brand loyalty amongst Sollis members. We are looking for a strategic and savvy lifecycle marketer excited to join a high-growth, category-defining healthcare brand. This role reports to the VP of Marketing.
Responsibilities:
- Create and implement a comprehensive lifecycle marketing strategy and own retention KPIs to increase loyalty among Sollis members
- Develop and execute automated lifecycle marketing journeys and one-off omnichannel campaigns to increase engagement and improve retention with Sollis members
- Collaborate with cross-functional teams to identify and optimize customer touchpoints throughout the customer journey, and develop custom survey and insights gathering tools, engagement series and/or events to yield consumer insights and drive referral rate
- Utilize customer data to inform segmentation, messaging, and targeting for all lifecycle and retention campaigns
- Embrace a data-driven test-and-learn approach to email creative, list targeting, and messaging
- Collect assets for email campaigns across teams, including copy, creative assets, and any other special requirements. This role will be expected to write copy for email campaigns
- Report regularly on campaign performance and make recommendations for optimization.
- Keep abreast of industry trends in analytics, marketing automation, CRM, and email marketing
- Own ongoing member survey methodology and execution to derive & share out key preferences & sentiments to optimize membership/member experience
- Develop loyalty program to drive brand loyalty & love amongst power user member tier
- Project manage email campaigns, implementing the appropriate feedback and approval process, ensuring accuracy of copy, segmentation, etc., and timely deployment
- Performs related duties as requested
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of experience focused on customer lifecycle management and email marketing
- An obsession with customer engagement and improving customer experience – on and offline
- Strong experience with Salesforce, Salesforce Marketing Cloud, and email database management best-practices
- Proficiency in Adobe Creative Suite/BI tools required; HTML/CSS, SQL skills a plus
- Exceptional project management skills and superb detail orientation.
- Experience writing compelling marketing copy
- Experience working across multiple teams to build and deliver projects
- Strong relationship-building abilities and customer-centric in approach to creating compelling marketing campaigns
- Ability to thrive in a fast-paced, startup environment
- Experience in premium membership models preferred
Comp & Benefits:
Our people are our greatest asset so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
- Competitive salary aligned with your experience
- Excellent benefits, including healthcare, dental, vision
- 401K with matching 3%
- Unlimited PTO + 12 observed holidays
- Free Sollis Health membership for you and your family
- Employee stock options
- Yearly target bonus
- Annual continuing education allocations
Range: $90,000-$110,000
This is the range of pay for New York candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
Sollis Health
Related jobs:
Job Description
An event production team is seeking a polished and professional Box Seat Concierge to assist at a classical concert in Brooklyn. This guest-facing role involves providing premium service to attendees, including champagne service and coat check assistance, ensuring a high-end experience for guests.
Job Responsibilities
- Provide concierge-level service to guests in box seating areas
- Assist with champagne service and coat check operations
- Maintain a professional, welcoming, and attentive demeanor
- Ensure a smooth and enjoyable experience for event attendees
- Follow event guidelines and coordinate with the event team
Requirements
- Strong customer service and communication skills
- Professional appearance; must wear black-on-black attire
- Polished, friendly, and attentive personality
- Ability to work in a fast-paced, guest-facing environment
- Reliable and punctual for scheduled event shifts
Compensation
- $30 per hour
- Minimum 3-hour shift
- 1099 contractor position with direct deposit
Job Description
A USC student production is seeking dedicated crew members for an upcoming short film shooting on a professional sound stage. This collaborative project offers an opportunity to gain hands-on experience, work alongside fellow filmmakers, and contribute to a creative production environment.
Job Responsibilities
- Assist in various on-set production roles depending on position
- Collaborate with the director and production team to ensure smooth operations
- Support lighting, camera, art direction, and set preparation
- Maintain organization of equipment, props, and set elements
- Contribute to a positive, efficient, and professional set environment
Requirements
- Interest or experience in film production or related fields
- Ability to work collaboratively in a team setting
- Strong communication and problem-solving skills
- Willingness to take direction and adapt on set
- Passion for filmmaking and storytelling
Roles Available
- Grips
- Gaffers
- Assistant Camera (ACs)
- Art Director
- Set Dresser
- Prop Master
- Production Assistants (PAs)
Compensation
- Unpaid
- Meals provided
- Copy and credit included
- Opportunity to network with USC School of Cinematic Arts filmmakers
Casting Wrangler for Film Production
Job Description
A Los Angeles production is seeking a casting wrangler to assist with talent coordination. This role is ideal for individuals with strong communication skills and experience managing talent on set.
Job Responsibilities
- Coordinate and manage talent on set
- Assist with casting logistics
- Communicate with production and talent
- Ensure smooth talent flow during filming
Requirements
- Strong organizational and communication skills
- Experience working with talent preferred
- Ability to multitask in a fast-paced environment
- Based in Los Angeles
Compensation
- $200–$300 per day (approx. 4 hours)
- Valuable on-set coordination experience
Runner for Film Production Crew
Job Description
A Los Angeles production is seeking runners to assist with various on-set needs. This role is ideal for individuals looking to gain hands-on experience in the entertainment industry.
Job Responsibilities
- Run errands across set
- Assist different departments
- Support setup and breakdown
- Maintain efficiency on set
Requirements
- Reliable and punctual
- Strong communication skills
- Ability to multitask
- Must be local to Los Angeles
Compensation
- $100–$200 per day (3 hours)
- Great entry-level opportunity
Production Assistant for Film Crew
Job Description
A Los Angeles production is hiring production assistants to support daily operations on set. This is a great entry-level opportunity for those looking to start a career in film.
Job Responsibilities
- Assist with general production tasks
- Support crew across departments
- Maintain organization on set
- Run errands as needed
Requirements
- Strong work ethic and reliability
- Ability to follow instructions
- Interest in film production
- Must be local to Los Angeles
Compensation
- $100–$200 per day (3 hours)
- Entry-level production opportunity
Props Specialist for Film Production
Job Description
A Los Angeles production is hiring a props specialist to support the art department. This role involves sourcing and managing props for various scenes.
Job Responsibilities
- Source and organize props
- Maintain prop inventory
- Collaborate with art department
- Ensure props match creative vision
Requirements
- Experience with props or set work
- Strong organization skills
- Ability to multitask
- Must be local to Los Angeles
Compensation
- $500–$800 per day
- On-set production experience
Set Designer for Film Production
Job Description
A production team in Los Angeles is seeking a creative set designer to build and style environments for an upcoming shoot. This role is ideal for those with strong visual design skills.
Job Responsibilities
- Design and execute set concepts
- Collaborate with art and creative teams
- Prepare and adjust sets as needed
- Ensure visual consistency
Requirements
- Experience in set design or art direction
- Creative and detail-oriented
- Ability to meet deadlines
- Must be local to Los Angeles
Compensation
- $500–$1,500 per day
- Opportunity to showcase creative work
Gaffer for Film Production
Job Description
A Los Angeles production is looking for a gaffer to support lighting needs on set. This role is ideal for professionals experienced in film lighting setups.
Job Responsibilities
- Set up and manage lighting equipment
- Work with the director of photography
- Maintain lighting consistency
- Follow safety protocols
Requirements
- Experience as a gaffer
- Strong knowledge of lighting systems
- Reliable and team-oriented
- Must be local to Los Angeles
Compensation
- $500–$1,000 per day
- Professional production experience
Assistant Wardrobe Stylist and Props Assistant
Job Description
A Los Angeles production is hiring an assistant wardrobe stylist and props assistant to support the creative team. This role is perfect for individuals with a passion for styling and set preparation.
Job Responsibilities
- Assist with wardrobe styling and prop organization
- Support wardrobe and art departments on set
- Maintain organization of costumes and props
- Follow direction from department leads
Requirements
- Experience in wardrobe or props preferred
- Strong attention to detail
- Ability to work efficiently on set
- Must be local to Los Angeles
Compensation
- $300 per day (3 hours)
- Hands-on production experience
Music Artist with Equipment for Film Production
Job Description
A Los Angeles production is seeking a skilled music artist with their own equipment to support an upcoming shoot. This role is ideal for creative professionals who can bring energy and technical expertise to a fast-paced production environment.
Job Responsibilities
- Provide music or DJ services during filming
- Set up and manage your own equipment
- Collaborate with the production team to match the project’s tone
- Maintain professionalism on set
Requirements
- Experienced music artist with own kit
- Strong understanding of live or on-set audio
- Reliable and professional
- Must be local to Los Angeles
Compensation
- $600–$1,200 per day
- Opportunity to work on a professional production
Gaffer with Grip Truck for Film Production
Job Description
A Los Angeles production is seeking an experienced gaffer with a grip truck to support lighting operations. This role is essential to achieving the visual quality of the project and requires technical expertise.
Job Responsibilities
- Manage lighting setup and execution on set
- Provide and operate a grip truck
- Collaborate with the cinematography team
- Ensure safe and efficient lighting practices
Requirements
- Experienced gaffer with grip truck
- Strong knowledge of lighting equipment
- Ability to work on a professional set
- Based in Los Angeles
Compensation
- $1,500–$2,500 per day
- Key role in production lighting
Job Description
A production team is seeking experienced and motivated crew members for an upcoming shoot in Los Angeles. This is a paid opportunity open to non-union professionals. The team is looking to fill multiple key roles across production, including hair and makeup, wardrobe, lighting, set design, and on-set support staff. Ideal candidates are reliable, collaborative, and ready to contribute to a fast-paced production environment.
Job Responsibilities
MU&H Artist (with kit)
- Provide professional makeup and hairstyling for talent
- Maintain continuity and touch-ups throughout filming
- Bring and manage personal kit and supplies
Assistant Wardrobe Stylist / Props
- Assist with wardrobe preparation and styling on set
- Help manage props and ensure continuity
- Support quick changes and organization
Gaffer (with grip truck)
- Oversee lighting setup and execution
- Provide and manage grip truck equipment
- Collaborate with director and cinematographer
Gaffer
- Assist in lighting setup and breakdown
- Ensure proper lighting execution for scenes
Set Designer
- Design and execute set aesthetics
- Coordinate with production team for visual consistency
Props
- Source, organize, and manage props on set
- Ensure proper placement and continuity
Casting Wrangler
- Coordinate and manage talent on set
- Assist with scheduling and organization
Production Assistant (PA)
- Provide general on-set support
- Assist departments as needed
Runner
- Handle errands and logistical tasks
- Support production team operations
Requirements
- Prior experience in the applied role
- Strong communication and teamwork skills
- Ability to work efficiently in a production environment
- Must be available for the full production schedule
- Portfolio, resume, or relevant work samples preferred
Compensation
- MU&H Artist (with kit): $600–$1,200/day
- Assistant Wardrobe Stylist / Props: $300/day
- Gaffer (with grip truck): $1,500–$2,500/day
- Gaffer: $500–$1,000/day
- Set Designer: $500–$1,500/day
- Props: $500–$800/day
- Casting Wrangler: $200–$300/day
- Production Assistant (PA): $100–$200/day
- Runner: $100–$200/day