Relationship Manager

ABOUT ACCEL ENTERTAINMENT

Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue.

SUMMARY

The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Analyze industry data to help establishments increase game play
• Manage daily relations and troubleshoot issues
• Ensure service levels are maintained at an optimal level
• Develop strategic working relationships with existing establishments
• Develop new business in identified region
• Schedule regular visits to establishments for purpose of retention and revenue growth
• Collaborate with marketing team to plan customized on-site marketing materials for establishments
• Proactively address client issues
• Perform special projects and related duties as assigned

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus
• Strong professional presence
• Ability to adapt, organize, and multi-task
• Capability to thrive in a fast-paced environment
• Possess excellent time management
• Ability to interact with local bar, restaurant, and truck stop owners, as well as commanders of non-profit organizations
• Valid driver’s license; clean driving record
• Minimum of 21 years of age
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to utilize hand and finger dexterity, including calculating figures and use of a keyboard
• Occasionally required to lift/push weights up to 50 pounds
• Extensive travel within your assigned region
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Noise level in the work environment is usually moderate to loud

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accel Entertainment