Role Objectives
As the Manager, Studio Sales and Operations, you will oversee the customer experience while also building and enhancing the community of a fast-paced fitness studio. The following is a list of some key essential duties and responsibilities: 1. Create a community and a workplace that is reflective of the mission of The Hot Room 2. Lead a team of individuals including front desk staff, instructors, and karma yogis to ensure that your studio is delivering the best possible customer experience and helping our customers meet their individual goals 3. Manage all studio operations to meet and exceed goals including but not limited to scheduling, studio cleanliness, repairs, maintenance, etc.
General Responsibilities
Reporting to the District Manager of Sales and Operations this full-time role requires you to be involved in designing, developing, deploying, and measuring the performance of strategies to increase and grow your studio across all levels while being able to dive into all roles in your organization as needed. To keep your finger on the pulse with customers and employees, you will also be required to work at the studio location most of the time. This will include engaging with customers, coaching and guiding employees, being the face of the studio, and instructing classes if appropriate. You will guide, coach, and manage your team to translate leads into memberships by engaging with potential customers in person, via phone calls, texts, social media, etc. You will profitably promote and sell retail products and collaborate with the retail business team. You will have opportunities to engage with the community as a leader of The Hot Room leadership team. Outside of your specific studio responsibilities, you will also be expected to help with the success of The Hot Room brand. This includes a focus on Teacher Training programs, special events, workshops, and marketing plans.
Detailed Responsibilities
- Provide exceptional client experience & customer service. This includes getting to know your clients as much as possible to truly understand and support their goals
- Meet (and exceed) daily/monthly/quarterly/annual sales and client retention goals.
- Learn and master systems and processes including Mindbody, Fitgrid, MindBody Messenger and any other systems needed to run the business
- Be able to run reports to input into metrics scorecard as well as your own personal metrics for your studio location to report out on weekly / monthly sales goals
- Develop and maintain a schedule to ensure appropriate engagement from your direct reports for customer-facing time (i.e., front desk, class instruction, retail engagement, etc.)
- Our retail business enhances an exceptional customer experience. It creates a welcoming and engaging environment. As the studio manager, you are responsible for meeting your retail targets by selling retail merchandise and building personal client relationships. You are to maintain on-floor presentation of merchandise. In coordination with the retail team, you will execute retail promotions and events set by the retail team.
- Lead, manage, recognize and develop your staff in a timely manner. This includes recruitment, hiring, feedback, reward, discipline, separation, etc.
- Develop, document, improve and communicate processes and systems that will help you better run your business. This includes tracking sales results, conversions, payroll, social media presence, etc.
- As the manager of a small business, you are the face of the studio and a leader in the local community. You will have an opportunity to align with other local businesses to increase value for all. You will also have an opportunity to work and manage relationships with local vendors.
- As a part of a broader leadership team, you will need to be able to see the bigger corporate picture to help with overall company success. This includes activities such as recruiting for teacher training, retreats, THRNow and other company-wide events as needed.
- Oversee facilities management and studio cleanliness for your location.
- Manage instructor feedback process in a timely and accurate manner
- Help recruit for teacher training programs, special workshops, retreats, etc.
- Be on call if people need last minute subs or have any emergencies
- Provide support for District Manager in developing a strategy for meeting and exceeding Goals
- Provide support to Marketing Department with digital content for use with various social media venues including Instagram, Facebook, Tikok, etc.
- Work with Disrict Manager to build a team of professional, driven and passionate individuals who provide our customers with the best experience from the moment they first contact The Hot Room (online, by phone, or in person)
Requirements
- Positive, can-do attitude and teamwork mentality
- Excellent verbal and written communications
- Dependable, self-motivated, positive attitude, teamwork mentality
- Passion for changing lives through hot yoga and hot pilates at The Hot Room
- Ability to read and comprehend P&Ls and other financial statements
- Experience leading a team to meet and exceed sales goals and other KPIs
- Stellar organization, management, and customer service skills
- Proven sales experience and track record of exceeding goals
- Dedicated and consistent yoga and pilates practice at The Hot Room
- Advanced knowledge of Mindbody and ability to coach MindBody software execution
- Confidence to perform on a guaranteed salary along with an incentive-based bonus
- Ability to prioritize and multi-task within a fast-paced environment
- Must be available to work 40h/week, including days, nights, weekends, and holidays
- Ability to learn new software or apps quickly and implement
Education
- HS Diploma (Bachelor’s Degree Preferred IT/Technical Skills)
- Proficient with Microsoft Office
- Strong email etiquette
- Mindbody experience is a plus
Compensation and Benefits
- A part of a fun and supportive work environment
- Total Annual Compensation Target with salary bonuses between $50k-$60k
- Free membership – Including free workshops & special classes hosted by THR staff
- 40% off all retail merchandise
- Reimbursement for mobile phone or use of a company-provided mobile phone
- Quarterly Bonus • Annual Bonus – Should we, as a corporation, hit our annual target, you may be eligible for an additional bonus based on overall performance
- 401K after completing 1000 hours of work in a calendar year
- $500 Continuing Education stipend related to current job responsibilities or career goals
- 2 weeks PTO / Flex vacation can be used for up to 3 days
- Monthly Health & Benefits Stipend
- Additional base increase dependent on Teacher Certification and approval by The Leadership Institute Director*
- Must be approved to sub and available to step into class modality to teach at any time. May teach on schedule as desired, however, not suggested to teach more than 2 classes per week.
- 401(k)
- Employee discount
- Flexible schedule
Job Type
Full-time
Experience level
- 1 year experience in sales, marketing, customer service, and/or business management
Schedule
- Day or evening shift
- On call
- Weekend availability
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