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Customer Service Manager

Our Client is a leading cargo airline with a global reach and a focus on excellence. They offer a unique opportunity to be part of a dynamic and fast-paced industry. Their modern fleet coupled with cutting-edge technology, ensures efficient and secure cargo operations. As a company committed to career development, they provide avenues for growth, specialized training, and exposure to various facets of the air cargo industry.

As a Customer Service Manager, you will act as a liaison, provide product/services information, and resolve customer account issues accurately and efficiently

Responsibilities

  • Supervise and manage the customer service team, including tasks and duties
  • Establish effective CS procedures and standards
  • Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust through open communication
  • Handle customer complaints, provide timely solutions, and ensure resolution
  • Maintain records of customer interactions and process accounts
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Job Requirements

  • High School Diploma
  • 3-5 years of customer support or client service representative experience
  • 1+ year in people management
  • Familiarity with ERP/CRM systems and practices
  • Detail-oriented attitude
  • Excellent written and verbal communication skills
  • Strong teamwork skills
  • Ability to work in a fast-paced work environment
  • Ability to multitask, prioritize, and manage time effectively

What they offer

  • 1-2 days a week to work from home!
  • Global Company
  • Modern Fleet and Technology
  • Career Development and Growth
  • Dynamic Work Environment
  • Strong Company Values: commitment to safety, reliability, and customer satisfaction
  • 401K
  • Fully covered Health, dental and vision insurance
  • PTOs
  • Discounted airline fares

Full-time position, from 9 am to 5 pm. No sponsorship at the moment.

Join their team and enjoy competitive compensation, a robust benefits package, and the excitement of working in a globally renowned cargo airline company!

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Expiration date:
08-30-2023

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